If I could give zero stars I would
If I could give zero stars I would . Received my brow pencil and soon as it hit brown the end broke off . Zero customer service response
2026幎4æ16æ¥
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Relume is an innovative platform that provides a comprehensive library of Webflow components and templates, designed to expedite the web design process. At https://library.relume.io/, users can access a vast collection of ready-to-use design elements that are highly customizable and easy to integrate into Webflow projects. Designed for web designers and developers, Relume aims to enhance productivity by enabling users to build visually appealing and functional websites without starting from scratch. The platform emphasises ease of use and efficiency, making it a valuable resource for both beginners and seasoned professionals in the web development community.
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- support@relume.io
- relume.io
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URGENT WARNING: Attempted unauthorized charge of $1,296 after cancellation
I am writing this to warn other potential users about the billing practices at Relume.
I signed up for a 7-day trial of the Team Plan.
I cancelled the subscription within a few hours on the same day.
I verified via the 'Accounts' page that my plan had successfully reverted to the "Free Plan".
Despite following their cancellation process correctly, Relume attempted to charge my card the full annual subscription fee of $1,296 this evening.
This appears to be a severe failure of their billing system or a deliberate "dark pattern" designed to catch users out. Fortunately, my bank flagged and declined the transaction, but had it gone through, I would be fighting to recover a significant sum of money.
I have reported this incident to UK Trading Standards. If you use this service, do not trust the "Cancel" buttonâremove your card details immediately.
2026幎1æ7æ¥
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Relume ããã®åç
Hi,
Thank you for taking the time to share your feedback. Iâm really sorry for the concern and frustration this billing attempt caused.
I can see that our team has already been in touch with you via email to clarify what happened and help resolve the situation. If anything is still unclear or you have further questions, weâre more than happy to assist.
Please feel free to reach out to us anytime at support@relume.io
Chitra from Relume
BIG SCAMMER COMPANY!
BIG SCAMMER COMPANY!! THEY WILL CHARGE YOU 480$ AFTER YOUR FREE TRIAL. FCCK THIS SHIT COMPANY
2025幎11æ6æ¥
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Relume ããã®åç
Hi wernhard,
Weâre really sorry to hear about your experience with Relume. We want everyone to feel confident and supported when using Relume, and itâs important to us that your experience is always clear and straightforward.
I can see that our team has previously been in contact with you directly, and weâd be more than happy to continue the conversation to get everything sorted.
If youâd like to pick it back up, you can reach us anytime at support@relume.io. Weâre always happy to help.
Chitra from Relume
amazing
The website itself is amazing and makes everything so easy and running it is easy
2025幎10æ12æ¥
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Relume ããã®åç
Hi K M,
Thanks so much for your kind words! Weâre really glad to hear that your experience with Relume has been smooth and easy. If thereâs ever anything we can do for you, just let us know!
Thanks for supporting Relume ð
Chitra from Relume
Awesome and wholesome customer support
Special shoutout to the Relume.io customer service. Whilst technically not a customer I did sign up for their 7-day trial with a credit card as payment method for when this trial would expire. My intentions were to review the functionality of a certain feature, to help out a friend who already had the year subscription from a few weeks prior. Short story shorter, I forgot to cancel before the trial ended and received an email about payment information for my new year long subscription. I went literally pale and thought this would be a fun one to explain at home but quickly cancelled my subscription and contacted Relume's customer support via email to ask for a refund.
I received an update on my ticket in exactly 24 min!
Yes, twenty-four minutes with this reply:
"Hi [..],
No problem at all, the refund has been issued! Please see attached Stripe refund receipt.
..."
2024幎10æ5æ¥
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Relume ããã®åç
This made our day, N.P.!
Iâll be sure to pass your comments on to our team. Theyâll be happy to hear it. Thanks for supporting Relume ð
Chitra from Relume
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