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Remi Cachet レビュヌ 559

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TrustScore 5段階評䟡の4

4.2

ヘア ゚クステ提䟛業者
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

New to Remi Cachet, always wanted to try it and now it's easily accessible in Ireland. So far love the quality and options of wefts (flat, nano, superweft) and tapes, especially the microtapes. Still... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

I’ve had my weave in for just a week now, and honestly I’m really disappointed. I switched from Beauty Works hoping that Remi Cachet would be better quality and last longer, but that hasn’t been my ex... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Always great fast service, nothing too much of a problem. Recently ordered some aftercare products and got a free beach towel and luggage strap... love them. Amazing quality hair. Wouldn't use any o... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

i have complained regarding poor quality, which i think is a bad batch. the customer service advisor eve has been really helpful and has offered to send a replacement of hair. this has been h... もっず芋る

䌁業が回答したした

䌁業情報

  1. ヘア ゚クステ提䟛業者

圓該䌁業による蚘述

Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.

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4.2

ほが満足

TrustScore 5段階評䟡の4

559件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

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5぀星のうち5の評䟡

I use remi cachet extensions in the


I use remi cachet extensions in the salon aswell as at home and am always satisfied with quality and colours

2026幎3月27日
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Shane,

We're happy to hear that you are always satisfied with the quality and colours of our extensions.

Thank you for your positive feedback!

Best wishes,
Remi Cachet Customer Support

5぀星のうち1の評䟡

Hair has gone yellow

Hair has completely discoloured after 3 months.
Noticed discolouration two months in sent countless photos and evidence of the hair completely yellow from top to bottom just under £700 hair completely disappointing. Even more so with Remi cachet themself if you do not use their hair care I wouldn’t bother complaining they will not help and do not care I have been ignored for a week had to chase it up got a reply and now been waiting another week not been given any resolution except from “we can send you Remi cachet hair products” like that is going to change the discolouration they also suggested using Malibu C treatment which I’ve already done nothing is going to change the colour of the hair and they have not offered any reasonable resolution. Also confirmed I have used sulphate free shampoo and conditioner, heat protectant, only heat from blow drying, filtered shower head, hair oil, plating before bed, silk pillowcase, not been in the sun so I dread to think what they would look like in the summer or on holiday. If you have blonde hair would not bother at all. If you are looking for a company that cares about their customers being satisfied and happy with the product, again would not bother!

2026幎4月6日
自発的なレビュヌ
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Taya,

Thank you for sharing your feedback, we’re really sorry to hear how disappointed you’ve been with your experience. We completely understand how frustrating this must feel.

We would genuinely love to look into this further and support you, however we’re unable to locate any order details linked to your review. If you could please contact our customer support team again with your order information, we can ensure this is investigated and work towards a resolution with you.

We’d also like to clarify that if a Malibu C treatment has been used, this would indicate that the hair has experienced discolouration due to an external factor coming into contact with it. While we appreciate the care routine you’ve followed, discolouration of this nature is typically not caused by a fault in the hair itself.

That said, we would still very much like the opportunity to review your case in full and assist you further. Please do reach out to our support team so we can take this forward for you.

Best wishes,
Remi Cachet Customer Support

5぀星のうち3の評䟡

Disappointed

I’ve had my weave in for just a week now, and honestly I’m really disappointed. I switched from Beauty Works hoping that Remi Cachet would be better quality and last longer, but that hasn’t been my experience at all. The hair tangles constantly, I feel like I’m brushing it all the time, and it already feels dry and brittle — and I haven’t even washed it yet. I’m really upset about it.

2026幎3月30日
自発的なレビュヌ
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Lucy,

Thank you for taking the time to share your feedback - we’re really sorry to hear about your experience, this certainly isn’t the experience we want for our customers.

We’d genuinely love the opportunity to look into this further and support you, however we’re unable to locate any order details linked to your review. If you could please reach out to our customer support team (help@remicachet.com) with your order information, we’ll be more than happy to investigate and assist you as quickly as possible.

Best wishes,
Remi Cachet Customer Support

5぀星のうち5の評䟡

i have complained due to what feels


i have complained regarding poor quality, which i think is a bad batch.

the customer service advisor eve has been really helpful and has offered to send a replacement of hair.

this has been handled very quickly.

2026幎3月26日
自発的なレビュヌ
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Danielle,

Thank you for leaving your positive feedback - we really appreciate you taking the time to do it.

We are glad to hear we could support you quickly, in an unfortunate situation.

Best wishes,
Remi Cachet Customer Support

5぀星のうち1の評䟡

Such a shame, use to be good

I've used Remi for years now. I use the platinum blonde shade 55. When i first started with extensions the colour and quality would last really well. Over the last few years, my extensions have started going really brassy even after a month or 2 and the quality isn't the same. If I don't brush them every hour they matt and knot up and the ends just keep snapping. I've had to get 24" this time, i usually get 20" but because the length isn't lasting I've had to go longer. I'm not sure if they've changed their hair recently. Such a shame as I've tried other brands and they are much worse but when your paying over £600 for extensions, you want them to be right. Such a shame as they did use to be really good but i begrudge spending the money on this brand anymore. They seem to just get thinner and thinner over time too even though i haven't changed any of my hair care products from when i first started getting them.

2025幎12月15日
自発的なレビュヌ
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Codey,

Thank you for taking the time to share your feedback, we’re really sorry to hear about your recent experience. We completely understand how disappointing this must feel, particularly when you’ve previously been happy with the colour and quality.

We take concerns like this very seriously, however we’ve been unable to locate an order linked to this review, which means we’re unfortunately unable to reach out to you directly or investigate your specific case at this stage.

We would really love the opportunity to look into this further for you and offer support. If you could please contact our customer support team (help@remicachet.com / 0330 175 2551) with your order details, we’ll do everything we can to assist and review this properly.

Thank you again for your feedback, it’s incredibly valuable to us, and we hope to resolve this for you as soon as possible.

Best wishes,
Remi Cachet Customer Support

5぀星のうち5の評䟡

New to Remi Cachet

New to Remi Cachet, always wanted to try it and now it's easily accessible in Ireland. So far love the quality and options of wefts (flat, nano, superweft) and tapes, especially the microtapes. Still getting use to the colour ring and blonde options (mixed blondes) but loved the selection of rooted blondes.

2026幎3月9日
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Prestige Studio,

We're glad you love the quality and options available to you!

Whilst you are getting used to the Colour Ring and our Blonde options, don't hesitate to reach out to our Customer Support team for any assistance or guidance! Help@remicachet.com / 0330 175 2551.

We really appreciate your feedback, thank you for sharing your experience.

Best wishes,
Remi Cachet Customer Support

5぀星のうち1の評䟡

SCAM. £400 extensions lost 4 inches of hair in 3 months. Company won’t fix problem!

I paid £400 for 20 inch extensions and they lost 4 inches of length within 3 months despite me having OPTIMAL hair care routines and using their recommended product. They won’t contact me about it and only will go through my hair dresser, then they don’t respond to her for a month at a time. My hairdresser has been in communication with them since NOVEMBER 2025 and the issue still hasn’t been rectified. They’re saying because so much time has passed, it’s wear and tear, despite me not even having th extensions in my head since October 2025! Poor poor company with shitty communication and poor customer service. SCAM do note waste your money

2026幎3月19日
自発的なレビュヌ
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Laura,

Thank you for taking the time to share your experience, we’re really sorry to hear how frustrated and disappointed you’re feeling. We completely understand how upsetting this situation must be.

We want to reassure you that we always aim to support and assist wherever we can, and it’s never our intention for anyone to feel ignored or let down. That said, as a professional-only supplier, our direct customer relationship is with your stylist, who purchased the hair on your behalf. For GDPR and data protection reasons, we’re only able to discuss order details, investigations, and resolutions directly with the account holder.

We genuinely value all feedback, we’re sorry again for the experience you’ve had and hope a resolution can be reached through your stylist as soon as possible.

Best wishes,
Remi Cachet Customer Support

5぀星のうち1の評䟡

I’ve only had these extensions for weeks

I’ve only had these extensions for a few weeks.
Since then they have been very knotty, dry and constantly getting tangled I don’t even want to leave my hair down I’ve had extensions for years and never ever have I experienced this. I’m using all the right products my hairdresser told me to using oil , conditioning masks and it’s still made no change.

2026幎3月17日
自発的なレビュヌ
Remi Cachet ロゎ

Remi Cachet からの回答

Hi,

We're so sorry you're experiencing issues with dryness and tangling.

It's disappointing to hear the extensions haven't met your expectations and we would love to look into this further and offer our assistance, but unfortunately, there are no order details attached to your review.

Please reach out to our dedicated Customer Support team - help@remicachet.com.

Best wishes,
Remi Cachet Customer Support.

5぀星のうち5の評䟡

Great

Great! Super fast. Super helpful and the best hair ever!

2026幎3月9日
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Helen,

We're happy to hear that you had a super fast and helpful experience! We appreciate your kind words about our products - thank you for leaving this review.

Best wishes,
Remi Cachet Customer Support.

5぀星のうち5の評䟡

Fabulous Hair

Ordering is easy online . I use the Elegance Full Weft range. I love the texture and standard of the hair . I use the Remi Cachet hair care range and it keeps my wefts in great condition!

2026幎3月2日
Remi Cachet ロゎ

Remi Cachet からの回答

Hi Paula,

We're happy to hear you love the texture and standard of the Elegance Full Weft as well as our aftercare range.

Thanks for your positive feedback, we appreciate you leaving this review.

Best wishes,
Remi Cachet Customer Support.

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