Renova Fashion レビュー 25

TrustScore 5段階評価の2

2.1

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I ordered a hoodie based on the advert, which stated it was cashmere/wool—paid $65 Australian dollars. What I received was a flimsy, poorly packaged 100% Polyester item that doesn't match what they a... もっと見る

5つ星のうち5の評価

I ordered a hat for my husband and I, was exactly as pictured when arrived. I do think the packaging could be a little better, but overall that wasn't a big deal and happy with my purchase.

5つ星のうち1の評価

Order a hat over a month ago. Never received it. Delivery company (UniUni, whoever that is) claims attempted deliver and it was return to warehouse. They claim to do a second delivery but did not.... もっと見る

企業が回答しました

5つ星のうち1の評価

Ordered size US10 sneaker and after a lengthy wait they arrived. There US10 was undersized. I always use US10 which should be slightly larger than UK10. These sneakers were like a US9. They refused... もっと見る


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2.1

期待以下

TrustScore 5段階評価の2

25件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 35%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち1の評価

SCAM warning!!! So called Gradient Horizon CASHMERE Zip Hoodie

I ordered a hoodie based on the advert, which stated it was cashmere/wool—paid $65 Australian dollars. What I received was a flimsy, poorly packaged 100% Polyester item that doesn't match what they advertised. When I wrote to them about the deception, they offered either a 100% refund, BUT I had to send the item to an address in New York, OR a 50% discount to keep the item. For me to send a parcel from Australia to New York will cost a lot of money, like $30 Aus dollars, which would come to the 50% discount. I have no choice but to accept an unwanted polyester crap at 50% of the price.

2026年4月10日
自発的なレビュー
5つ星のうち1の評価

I ordered a winter jacket

I ordered a winter jacket . Merchandise arrived around 4 weeks after order placed. No address on package. Jacket was in a plastic bag. Size was wrong. After talking with company rep I was told to keep the package and they would send a new one for half price. I can’t believe I feel for the scam. I used my credit card and paid them the reduced price. Package arrived about 4 weeks later. Jacket had no label as to what size it was. Also the zipper on the front DID NOT work. They tried to scam me again with the same trick. No more. Beware of this company. They even gave me a return address on WALL street. I had the tracking number from returning the package telling me the jacket was delivered. I have lost around $140.00 to this scamming company.

2025年11月4日
自発的なレビュー
5つ星のうち1の評価

Order never received

Order a hat over a month ago. Never received it. Delivery company (UniUni, whoever that is) claims attempted deliver and it was return to warehouse. They claim to do a second delivery but did not. Renova Fashion told me they would send a second reorder, which they have not. Will dispute charges with Credit Card company

2026年3月5日
自発的なレビュー
Renova Fashion ロゴ

Renova Fashion からの回答

We sent you proof of delivery with a picture of said delivery. We even processed a full refund for you. I'm sorry the postal service lost the package, but that is not on us, and we took care of you on our end.

5つ星のうち1の評価

Total scam...Product comes from…

Total scam...Product comes from China...Paid supplement for express delivery still took 12 days...
Bought 2 polos advertised as Cashmere...When it arrived both didn't fit as they sent the wrong size...Product has no labels attached or info about the product or washing instructions.I wrote to them and asked for a "call tag" as I didn't want the product. They answered and proposed that I kept the goods at 50% off.If I did not want that, They said that I had to pay the shipping back...I refused and asked why I needed to pay the shipping when they sold me a product that was not what I thought I was getting and they sent the wrong sizes...They asked and I provided pictures with the size tag stuck on the plastic wrapping..Never heard anything after my request for an answer...Advising my CC company to get a refund...

2026年2月12日
自発的なレビュー
5つ星のうち1の評価

I ordered two utility jackets one army…

I ordered two utility jackets one army green and the second one camouflage, I received two camouflage jackets unacceptable

2026年2月1日
自発的なレビュー
Renova Fashion ロゴ

Renova Fashion からの回答

Instead of posting a 1-star review, it would have been nice to give us the opportunity to make it right. Had you reached out to support we would have sent a replacement for free. We're human and mistakes can happy in the warehouse. I'm sorry this happened, but give us the opportunity to make it right. Thanks!

5つ星のうち1の評価

UNDER SIZED SHOES, NO BACK UP

Ordered size US10 sneaker and after a lengthy wait they arrived. There US10 was undersized. I always use US10 which should be slightly larger than UK10. These sneakers were like a US9.
They refused an exchange and offered a 50% discount if I bought another pair. NOT HAPPY .
DODGY SERVICE, SLOW DELIVERY AND BAD SUPPORT. DO NOT USE THIS COMPANY

2026年2月2日
自発的なレビュー
5つ星のうち1の評価

Scam company

I placed an order on November 28th, 2025. When I had not received the order after 3 weeks, I emailed the company to find out when it would ship as it was a Christmas gift. They responded it would ship when the product was available. I requested a refund and received no response or refund. I have since emailed them multiple times and still have yet to receive a response or my money back

2025年11月28日
自発的なレビュー
Renova Fashion ロゴ

Renova Fashion からの回答

Hello, I don't see an order with your name in our system. We are definitely not a scam, and would 100% refund if you requested. Reach out to support@renova-fashion.com with your order number and I will personally be looking for this. If what you're saying is true, I'll personally make it right. Thank you!

5つ星のうち5の評価

New shirts

Was on holiday in the US for a month. I really needed some shirts and found Renova on FB. Got a couple a couple weeks later and they’re great. Now home with me in Aus lol. Cheers

2026年1月18日
自発的なレビュー
5つ星のうち1の評価

Ordered what looks like nice sweaters …BUT

Ordered what looks like nice sweaters in XS .
received 21 days later wrong size S , far too big .
now the fun or nightmare to return it , the seller trying to make a deal not for you to return the merchandise . refusing to pay the return cost .
second , the fabric all synthetic .

2025年12月29日
自発的なレビュー
5つ星のうち1の評価

1 estafadores

1 , El producto mala calidad
2 , la talla no es la adecuada
3 , at3nciin al cliente pésimo, malo, horrible
4 , quier3n negociar contigo q compres otro producto a mitad de precio para tu crédito
5 , Nunca vompren en esta página, primera vez que lo hago y nunca dan el crédito tuve que hacer una disputa con el banco
6 , son unos estafadores

2025年12月10日
自発的なレビュー
5つ星のうち5の評価

I ordered 2 sweaters and the quality…

I ordered 2 sweaters and the quality was just as stated and surprisingly fit well as I was worried I should have ordered up a size. So I'd say if you're worried, in my experience it was true to size and I'm pleased. Will definitely be ordering a few Christmas gifts for my daughters from here.

2025年11月3日
自発的なレビュー
5つ星のうち5の評価

I'm happy with my purchase

I only came to leave a review, because I looked them up on here AFTER ordering so I was concerned. I wanted to ease the mind of anyone else who maybe has ordered. I ordered 2 sweaters and they both arrived as advertised. There's always good and bad in every company, my experience was good so I hope this helps.

2025年10月21日
自発的なレビュー
5つ星のうち1の評価

Please do not get scammed like I was

Please do not get scammed like I was. I ordered two pairs of shoes. The quality is so poor. They did not even come in a box. I want to return them. They do not pay for returns or send you a return address label. They gave me a return address I had to spend over $11 to send it back and the return was sent back to me saying it was unable to send it to the address. It was a fraudulent address. I am now fighting with the company to get my money back. I am out over $85. I cannot even find a phone number to call these people. I did file a complaint with the federal bureau.

2025年10月28日
自発的なレビュー
Renova Fashion ロゴ

Renova Fashion からの回答

Hey Tammy, I hate to hear you had a less than satisfactory experience. We recently went through a change of staff with our customer support and unfortunately a team member was giving the incorrect return address to customers. This issue has been rectified. As far as the quality of the shoes, we do in house quality checks in our warehouses before items are shipped. Of course human error is still possible, but if you've reached out to support@renova-fashion.com you should not have an issue getting a refund if you're unhappy. I will have someone reach out to you, Thanks for your understanding!

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