Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement. Once I got on the phone... もっと見る
企業が回答しました
When my car did not start, I didn't know how to proceed. I went on Carmax.com to search my first step and Lori chatted with me and helped me confirm my warranty, tow service and set an appointment wit... もっと見る
企業が回答しました
Allen at Repair Pal was my direct contact. He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty. I plan to contin... もっと見る
企業が回答しました
企業情報
当該企業による記述
RepairPal is the leading provider of auto repair and maintenance information to consumers. Our RepairPal Certified shop network helps you find a repair shop you can trust, and our RepairPrice Estimator ensures you never pay more than you should. We als...
連絡先
2261 Market Street #4705, 94114, San Francisco, 米国
- feedback@repairpal.com
- repairpal.com
4.7
優良
103件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
RepairPal, Inc. からの回答
Hi Joshua! Happy to hear you didn't have any problems. Thanks so much for the review!
Easy to use quick response and…
Easy to use quick response and solutions. Calyx was very helpful and professional
2026年4月15日
自発的なレビュー
RepairPal, Inc. からの回答
We appreciate the feedback Oscar. So glad to hear Calyx was able to help! Thanks for the review!
Excellent service
The customer service was excellent in gettibg my vehicle schedule a swift time frame.
2026年4月8日
自発的なレビュー
RepairPal, Inc. からの回答
We love to hear that Michael! Happy to help anytime. Thanks for the review!
RepairPal, Inc. からの回答
We are glad you had a great experience! Thanks for letting us know Kim!
Dion was extremely helpful
Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
2026年3月26日
自発的なレビュー
RepairPal, Inc. からの回答
Hi Ben! Thanks for sharing your experience. We’re really glad Deion could step in and help get things moving for you. Sorry for the wait at first, but happy we could get your truck sorted in the end.
calyx was super helpful
calyx was super helpful, offered different options if something didn't work for me. this was a wonderful experience and easy to use.
2026年3月24日
自発的なレビュー
RepairPal, Inc. からの回答
Hi Paige! Thanks so much for sharing your review with us. We love to hear that Calyx was so helpful. We can't wait to share this with her!
Really good service from a proper…
Really good service from a proper customer-service rep. I feel more at ease now.
2026年3月22日
自発的なレビュー
RepairPal, Inc. からの回答
Hi Jonathan! We are really glad you had a great experience and feel at ease. That's what we're here for! Feel free to reach back out if you ever need help in the future!
RepairPal, Inc. からの回答
We're sorry to hear about the wait but we hope everything else went smoothly! Thanks for the feedback Dennis.
3 RepairPal shops; 3 misdiagnoses; 3 overcharges; 33 days without car
3 RepairPal shops and 3 misdiagnoses;3 out of 3 shops made me pay out-of-pocket for tax and shop fees which I later found out was against my warranty contract; Total time without my car 33 days; Total times RepairPal shop "fixed" the problem only to be later stranded and need a tow: 3. Finally had to tow my vehicle from a RepairPal shop to a dealer (at my expense). Dealer found the real problem in under 10 minutes during the visual inspection (fried wiring harness).
2025年9月15日
自発的なレビュー
RepairPal, Inc. からの回答
Hi Dan- We're truly sorry to hear about your experience and understand how frustrating this must have been. We would appreciate the opportunity to learn more and see how we can make things right. This isn’t the standard we strive for, and your feedback is important to us. Please reach out to us at operations@repairpal.com with any documentation from your experience, so we can begin investigating. We look forward to hearing from you and addressing your concerns.
RepairPal, Inc. からの回答
Thanks for the review Tamara. We're glad everything went well!
RepairPal, Inc. からの回答
Thanks for leaving such a sweet review about Calyx! We are happy to hear she was able to help! Thanks Mindi.
Quick Response & Clearly Explained!
The service was very good and clear in providing me a solution to my questions! I had questions regarding the use of RepairPal and how the documentation was maintained and accessible after a repair had been completed. The Chat service provided me with a direct phone number that I can call to obtain further directions to navigating the CarMax Extended Warranty.
2026年2月20日
自発的なレビュー
RepairPal, Inc. からの回答
Hey Loren! Thanks for your feedback! We're glad our chat team made things easy and got you the info you needed. If you have more questions, we're always here to help!
Rep was concise yet thorough and had us…
Rep was concise yet thorough and had us scheduled quickly. She is also very courteous and a pleasure to work with - very much appreciated!
2026年2月12日
自発的なレビュー
RepairPal, Inc. からの回答
That's fantastic to hear, thank you so much for the review!
RepairPal, Inc. からの回答
Very glad to hear that - thank you Kevin!
RepairPal, Inc. からの回答
Very glad to hear that, Kelly! Feel free to reach back out any time, we're here to help.
Repair Pal estimate was not honored.
The Repair Pal estimate was $301 to $345. When I got to the shop, they quoted me $848. When I reminded them that I was using Repair Pal, I was told that Repair Pal could not tell them what to charge. They had a large sign in their widow that said Repair Pal Certified. I went online to look at the agreement between Shops and Repair Pal, and saw that the shop was suppose to honor the Repair Pal estimates. I contacted Repair Pal, but ultimately got no satisfactory resolution. I eventually had the repair completed at the Ford dealership for $450. This was about 3 years ago, and I understand that they are under new ownership. I will give them another try, to see if they live up to their published estimates. I need my air conditioner repaired, and their estimate is reasonable.
2025年4月26日
自発的なレビュー
RepairPal, Inc. からの回答
Hi Hubert! Thanks for sharing your experience and we look forward to your future business! If you need anything or have questions about any future estimates, just let us know. We’re here to help and want to make sure you have a smooth repair. Cheers!
Very helpful
2026年1月20日
自発的なレビュー
RepairPal, Inc. からの回答
Thanks for the review James! Glad to hear we could help.
RepairPal, Inc. からの回答
We love to hear that Calyx was able to provide the info that you needed. We are always here to help. Thanks Lindsay!
RepairPal, Inc. からの回答
That's awesome to hear, Rachel! Thank you for the review.
The assisociate helping me was very…
The assisociate helping me was very efficient and patient handling the inquiry. Made the experience enjoyable.
2025年12月30日
自発的なレビュー
RepairPal, Inc. からの回答
What a lovely review! Thanks so much Traci. We are so happy to hear you had a great experience.
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