Reproduction Gallery レビュー 24

I had a fantastic experience with Reproduction Gallery and couldn’t be more satisfied with my purchase. I ordered two paintings, and the quality exceeded my expectations — beautifully done and true to the originals.

Everything was delivered exactly as promised and on schedule, which I really appreciated. What truly stood out, though, was the customer service. Communication was clear, personal, and professional throughout the entire process. It genuinely felt like working with a business that cares deeply about its craft and its customers.

I would absolutely recommend Reproduction Gallery to anyone looking for high-quality reproductions and impeccable service, and I would not hesitate to order from them again.

Too often we fall to the mercy of carefully orchestrated customer service that falsely hands out hopes of quality service. Rarely do they back up their claims of efficiency and support. This is not the case by no means with the excellent service provided by the Reproduction Gallery Staff. They have taken customer service to a new level. I am grateful for this and for them holding my hand throughout the entire process of ordering my canvas. They were always there through each step of the process and always available to speak directly. Thanks R.G. Staff!

I had a very good experience with Reproduction Gallery. Alex was very polite, clearly explained the process and create the special link for my order. Finally I received my order today and I so much love it! The painting is beautiful! I will definitely order again and highly recommend this company.

I found Reproduction Gallery on Google while searching for artists online. The website looked great but after reading a couple of reviews on Trustpilot I had doubts. So I contacted the company and had a long phone chat with Alex the owner. I found her to be very down to earth and open about her background, her love of art and even the negative reviews from the sales which went wrong. I was persuaded by her honesty and the lack of a heavy sales pitch. So I ordered three reproductions and four weeks later they arrived. My husband and I are absolutely delighted with the work. The quality of the work is superb, the attention to detail, the vibrancy of the oils, even the canvas used, everything is correct. If you are interested in using this company and have any doubts, get in touch with Alex and speak with her yourself. I'm glad I did because we now have three beautiful oil paintings which are as good as any you would see in a gallery. Without a doubt we will be ordering more paintings in the future.

On September 5th, I placed an order with Reproduction Gallery, requesting them to transform an AI-generated image into an oil painting. I had specifically highlighted some imperfections in the AI-generated image that needed correction. Unfortunately, the painting took a full month to complete, and when I received the photos of the artwork, it was evident that the identified deficiencies had been overlooked and replicated by the artist.
Subsequently, it took an additional 10 days for me to receive a response to my email where I had requested these adjustments. Despite my clear expression of dissatisfaction and a detailed list of required corrections in my last email, Reproduction Gallery unilaterally cancelled my order and issued a refund. They did not provide a reason for the cancellation, leaving me with the impression that they were not prioritizing customer satisfaction and the reputation of their company.

The image they sent me was not even close to the image as posted on their website. I ordered Jackson Pollock's Landscape with Blue. What I got was vastly inferior in detail, background color from what was presented on the web site. If it were close I would not have complained. Unfortunately, it is a wedding gift and it is too close to the date to reorder.

If this format allowed pics to be uploaded you could see for yourself what an amateur attempt at reproduction this was.

UPDATE 10/12/22 : I have decided to return the work. I received an arrogant letter from the firm with return instructions. BUYER BEWARE : their works appear to be NOT reproductions but individual interpretations of what is presented on their websites and may be materially different from what is on the website. Mine certainly was.

UPDATE 10/13/22 : No wonder they get so few returns- they ship from Thailand ! My cost to return from US was $150-200. At 50% the cost of the work. PLUS, they never offered me a photo of the finished work for my approval BEFORE shipping.

UPDATE 11/5/22 : Here is Reproduction-Gallery's response to my complaint to the BBB : "Mr Trotman has without a doubt been the most unpleasant customer we have dealt with in 26 years.When he first placed his order he was extremely rude and abusive to our online staff who were trying to assist him with tracking his order. This customer sent a photograph of the painting in his possession. This photo did not resemble the colors of the painting which he received. We take photographs of every painting which leaves the Studio and this was sent to the customer to demonstrate that what he received was in fact what he ordered."

Turn the tables on the customer ! Its all my fault ! Note that they accuse me of lying about the painting I received which I photographed and sent to them to show them how inferior it was. Plus, they never sent me any photo of the finished product either before or after shipment.

12/2/22 Ha ! Repro Gallery now claims that I have refused to pay for the work and have kept it : NOT TRUE ! I have kept the work and have instructed them to bill me...charge my credit card...they have the information. They apparently are refusing to do so , thus they can accuse me of unethical intentions. Very low indeed. Plus, I've written two reviews for Trust Pilot over the course of 4 years. they ask readers to look at me as if I am the epitome of negativity. they are quite foolish. where do they source their works ? Had I elected to return the work here is their address: 108/6 Moo 7, Soi Nernplubwan
Nongprue, Banglamung, Chonburi, 20150
Thailand

But you wont find this address on their website. Why ?

Finally, so many outstanding reviews...but none of them are verified users as I AM ! hmmm...a little suspicious ??

Alex and her team from Reproduction Gallery made two large size (H>200cm) for me, featuring numerous figurative details, one of them featured no less than 26 figures, each with intricate facial and body features.
I am rather particular (not to say: demanding) when it comes to paintings and especially religious ones - Alex from Reproduction Gallery and her painter went out of your way to deliver, and exceed, my expectations.
I recognize exceptional service and workmanship when I see it - ReproductionGallery has delivered 100% on both fronts, without fail.

I recently commissioned a third painting (again >200cm high) and I'm certain this won't be the last I commission from ReproductionGallery

I ordered two reproductions in oil, they were both high-quality work and were delivered in less than three months, which is fast when you remember that the art had to be painted and dried before they could be shipped. The company was very courteous and always responded to my emails in less than a day. I would order from them again.

We had a custom painting done and it turned out amazing. The canvas is quality and you can really see and feel the paint quality used. We plan on getting more done since we are so happy with this painting. Thanks Alex and team!

We had Reproduction Gallery make one of Pierre Bonnard's "Women in Garden" series paintings 10-ish years ago, and it was extremely well done and (as far as we can tell) a perfect match to the original. We decided to have the other three paintings done this year to finish the set, and were not disappointed! All perfectly matched and just what we were hoping for. We'll gladly recommend Reproduction Gallery for any painting re-creations you could want.

We already ordered two paintings from Reproduction Gallery, the work was just amazing and the results surpassed our expectations. The communication was smooth and delays were respected. I already recommended Reproduction Gallery to my friends.

So far, my wife and I have purchased three large format oil on canvas reproduction from Reproduction Gallery over the last 5 years. We are already planning our fourth. Each has been a good experience with clear communication, reasonable pricing and excellent results. Strongly recommended.

I searched all over the web for 2 copper paintings and Alex was the only one that could produce them. Both were roughly 30”x20”. The illustrations were clear and the artists provided more then enough room on the edges to allow canvas framing. Alex was also very realistic about the timing and gave me weekly updates on the progress.

I plan to order again soon - highly recommend it.

I have ordered 2 pieces already and I will definitely order some more. I love their work, the paintings look amazing and are worth every dollar.

What a find this company has been! Super helpful and always respond quickly to my many many emails!
I have now received 3 beautiful paintings and am already looking to add another. The online order tracking makes everything so much easier.
Have already recommended to my friends, family and colleagues who all love my artwork :) Thank you!

Firstly may I say thank you. I know I pestered you on the telephone with many questions and I apologise for that. The paintings are wonderful as you indicated they would be snd I am beyond happy (as is my husband).

I will be in touch soon as I would like to commission a few “Weddings Presents” that I owe.

Again, thank you very much.

Kind regards,

Fiona

I was fully prepared to write a great review for this transaction, but their behavior, namely, Alex Hooper's, has not lived up to their 100% satisfaction guarantee. The artist who did my painting is quite obviously very talented. They keep you up-to-date through the entire process. They pack well. But there was some word written in the painting that they tried to conceal and when I, with photos, brought this to Alex's attention, I was told that each painting is inspected by them, and that after 20+ years, they have developed a keen eye and they "feel" that if there were any issues, they would have been recognized. Essentially I was called blind. When I asked for the images of the painting that they said they had, which they inspect before shipping and for the source material that was referred to that Alex told me about, I have since been ignored. Basically, they tried to sell me on the notion that what I was talking about was a part of the original. That is a lie. I've already been able to do a comparison on my own. Though located in Oregon, my painting came from Bankok, Thailand. In short I do not trust their lies and empty words and will never do business with them again. Also their reviews are obviously hand picked.

Everything was done really fast. I had tight time limits and it was taken into account. Once you make an order you get the link where you can see the progress of your painting.
Speaking of painting itself it's not on a frame so far to be fully evaluated and I'm not an expert but I can say that I like it :)

I purchased four paintings from the reproduction-gallery.com. They provided the best services and products.
Since the date I ordered the paintings, I have been informed the progress until the date I received the paintings. Their communication and services are great. Whenever I called, my questions are always answered promptly and satisfactorily. The paintings are perfectly done with great attention to very detail.
I will purchase paintings from them again without any hesitation. And I would recommend them to anyone who is looking for the best reproduction paintings.

I have had several paintings done for my home and highly recommend this company to anyone. The likeness is unbelievable as well as the quality. I can’t wait for my next painting to be added to my collection.

Randi R.