A scam!
I had a nightmare experience with reservationss.com. No stars is to generous.
In a nutshell, I booked a flight with KLM airlines receiving a booking code. I have difficulty with my vision, and did not notice at that time that I had entered my email incorrectly, so I did not receive an email confirmation with additional details. I looked online for a KLM customer service number, and found one on a page that looked like the KLM site. I called this number, and the individual who answered, Mark, identified himself as a KLM representative and asked for my flight confirmation number. After I gave it to him, he told me that, while I was booking, the price on the return flight had changed so it did not complete. He told me that to finalize my flight, I would have to pay $679. Although, in the end, I did not pay him, he indicated that I would lose my flight as a result. I contacted Delta, a partner airline to KLM for this flight, and they indicated that my initial reservation was fine, or I would not have received a booking number. Mark, who I later found out works for reservationss.com, used my booking number, went into my reservation, changed the information so that information would go to him directly, and then forwarded the reservation details to me so that it appeared as though he was able to correct things. Delta gave me the correct number for KLM customer service, and I then called them with my concerns about this company having my booking number. They weren't able to do anything other than make a note on the account to only allow me to make changes as they could not change the booking code or freeze the reservation. Unfortunately, several days later, Mark canceled my nonrefundable flight online without my knowledge. Not only did I lose the cost of my flight, but I had to rebook at a higher price. I have filed a complaint with KLM, the appropriate government agencies and law enforcement.
2023幎11æ1æ¥
èªçºçãªã¬ãã¥ãŒ