Banner for ReSupply

ReSupply レビュー 

22,402
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Brendan and Emanuel were super kind and worked safely and efficiently! They easily took the extra large items we had, and they were so enthusiastic explaining their company philosophy about how these... もっと見る

5つ星のうち4の評価

Re Supply was simply a contractor for a junk hauler. It might be less expensive to simply contract a junk hauler on your own so you don’t pay a middleman. The original quote doubled at pick up and the... もっと見る

5つ星のうち5の評価

The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... もっと見る

5つ星のうち5の評価

The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... もっと見る

企業情報

  1. 寄付センター
  2. 配送サービス

ReSupply について

当該企業による記述

ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.

To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.

What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.

Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.

Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.

Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.

How ReSupply works

当該企業による記述

Schedule your donation pickup today
Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
We pick up from anywhere in your home
Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
Your donation supports a local nonprofit
Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.

Every donation is documented

Tax receipt with every pickup

You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.

連絡先

Promotion box for ReSupply

We pick up, so you can give back

Donation pickups from your home, delivered to local nonprofits

4.6

優良

TrustScore 5段階評価の4.5

2万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(22,402)

過去12か月のレビュー数: 15,655

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Resupply just matches you with a junk hauler

Re Supply was simply a contractor for a junk hauler. It might be less expensive to simply contract a junk hauler on your own so you don’t pay a middleman. The original quote doubled at pick up and the haulers they sent me dropped a glass insert when moving a table. They did a mediocre job cleaning it up. On a positive note they were very polite and communicative leading up to the pick up. But if I had to do it again I’d just use Task Rabbit app or arrange the job directly with someone. I did not realize the business model and there isn’t really a charity connection other than they will drop things off at a donation center if you ask.

2026年8月8日
自発的なレビュー
5つ星のうち5の評価

Such a great experience from start to…

Such a great experience from start to finish! The team was professional, friendly, efficient, and made the entire donation moving process incredibly easy. They took care of everything and made what could have been a stressful task completely seamless. I really appreciated how responsive, reliable, and thoughtful they were throughout the process. I would absolutely recommend them to anyone looking for a donation moving service!

2026年8月3日
自発的なレビュー
5つ星のうち5の評価

Great pickup experience for extra large items! Preventing landfill waste!

Brendan and Emanuel were super kind and worked safely and efficiently! They easily took the extra large items we had, and they were so enthusiastic explaining their company philosophy about how these things would be donated/reused and kept out of the landfill! These are people after my own heart, as environmental sustainability is my passion and my job here on our college campus!

2026年8月7日
自発的なレビュー
5つ星のうち1の評価

This place is a scam!

This place is a scam. I scheduled a pickup a week before needed. We spent the next week cleaning out my deceased mothers apartment. On the scheduled day we had a window between noon and 5pm. The day progressed with no communication from resupply. Finally I started making inquiries. There was no response on the chat function on their website. There was no way to reach a human at the supplied phone number and attempts to text were equally frustrating. By 5:00 no one showed up. I finally got an email at 6 that said they were very sorry but no drivers were available and would I like to cancel my booking and receive a refund of my booking fee. Seriously?1? Cancel and get my $8 bucks back?1? No, I want my stuff picked up. I'm now left scrambling trying to find someone else to pick my mothers belongings.

2026年7月31日
自発的なレビュー
ReSupply ロゴ

ReSupply からの回答

Steve,
Firstly I'm so sorry for the loss of your mother. I know that we made a difficult situation worse with the experience that you had with your scheduled pickup and for that we're sorry. The lack of communication and the failure to show up as scheduled are completely unacceptable, and we sincerely apologize for the added stress and inconvenience this has caused you during such a sensitive time. Looking in the system, the booking fee has been refunded. We are reviewing what went wrong to prevent similar situations in the future.

5つ星のうち2の評価

Price you are quoted probably be requoted when they get there.

Nothing against the movers as they did a good job. My issue is that I spent time on the phone to get a quote and explain to the person on the phone all the items I had. I had even sent some pictures. When they showed up the new quote was significantly higher and then at the end they said they couldn't take the pallets either after I had agreed to the new price to have them take everything out of the storage unit. When I asked about this the gentleman on the phone told me it's almost always like this. They need to have much better trained phone personal doing the quotes so people are getting correct information and not having the quotes changed on them.

2026年7月22日
ReSupply ロゴ

ReSupply からの回答

We are glad the onsite team handled the removal well, but the quote and pickup scope should have matched the information you provided more closely. After discussing the items and supplying photos, you should not have learned at arrival that the price was significantly higher or, after agreeing, that the pallets would remain.

When an onsite assessment changes either the total or what can be taken, both should be explained together before work begins so the donor can make a fully informed choice.

5つ星のうち2の評価

Quite expensive

Picked up several pieces of office furniture. Was astounded at the cost of the service.

2026年4月15日
ReSupply ロゴ

ReSupply からの回答

Steve, we are glad the office furniture was collected, but we recognize that the final cost made the service feel like poor value.

Pricing can vary with the items, access needs, onsite classifications, and any recycling requirements, but the expected total and any changes should be clear before work begins. We understand why an unexpectedly high charge outweighed the completed pickup.

5つ星のうち5の評価

An Excellent Service

The people who took our donations were very professional. They went above and beyond. The process went smoothly from booking to pick-up. I highly recommend this service, especially to people with donations that are too large or heavy to move themselves.

2026年7月21日
5つ星のうち3の評価

Not as expected

The crew were not professional movers. They kept charging more claiming a queen bed was a king and a 3 drawer dresser was oversized. Huh! Terrible experience. I couldn’t reach ReSupply to try to save the situation but I’m on the west coast and they were already closed. Don’t use!

After multiple conversations with ReSupply, I’ve learned that I misunderstood. They use junk haulers with an appropriate business license. They have also adjusted my final bill due to errors in calculating the original charges. I’ve adjusted my review accordingly.

2026年7月26日
自発的なレビュー
ReSupply ロゴ

ReSupply からの回答

Antoinette,
We are concerned to hear about your experience with the moving crew and the unexpected charges. We understand your frustration regarding the item discrepancies and the difficulty reaching us. We are reviewing this matter internally to prevent similar situations as well as see how much the overcharge was. We will process a refund for the amount overcharged. Thank you for taking the time to let us know that this occurred.

5つ星のうち5の評価

Solved the problem of getting rid of unwanted furniture

The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump. We recently moved to a smaller apartment and had to downsize. It was a load off our minds to have them remove the furniture and other household items that we couldn't take with us and couldn't give away.

2026年7月20日
5つ星のうち5の評価

Truck arrived on time

Truck arrived on time, both gentlemen were courteous and efficient with the process which was quick and painless. All in all an excellent transaction. I'd simply suggest you adopt a military discount for both active duty and veteran military folks.

2026年7月22日
5つ星のうち3の評価

Actual cost significantly higher than quote

The moving men were very professional and took great care moving the chairs from my condo. What disappointed me was the actual cost greatly exceeded the original quote. There were many additional and significant fees that increased the quote from $162 to $224+ Things like elevator fee, fuel fee, large item fee, dump fee, etc. Honestly, I would not recommend this service unless money is not a concern.

2026年7月22日
ReSupply ロゴ

ReSupply からの回答

Hi there! We completely understand your frustrations with the upcharge for the recycling hold. This fee applies in case the charity is unable to accept the items due to condition or space in their store at the time, and the acceptance criteria depends day-to-day and is at the discretion of the charity. While reviewing your pickup request, I confirmed they did indeed accept your two recliners for donation! But due to your concern, I will have your reimbursement expedited by our Finance team. Thanks for your feedback!

5つ星のうち5の評価

Easy and simple

Easy and simple. They did all the communication and the guys who showed up right on time to disassemble and take away a big heavy bed frame for donation. Everything went as expected. It was not cheap, but it was totally worth my time and energy to not have to coordinate everything myself with the donation center and haul-away people.

2026年7月21日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報