Had both top and bottom retainers as they was half the price my local dentists was trying to charge. The molds and instructions on how to them was clear. Was made and sent back to me within a week. On... ãã£ãšèŠã
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Had both top and bottom retainers as they was half the price my local dentists was trying to charge. The molds and instructions on how to them was clear. Was made and sent back to me within a week. On... ãã£ãšèŠã
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Purchased the 1.5mm thicker retainer and it cracked after 4 months. Be warned they only offer 90 guarantee. Most other retainers have past my 1 year + Wouldnât buy again
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I had some trouble taking my impressions at first, but the support team were amazing. They quickly sent me another kit free of charge and guided me through the process step by step. My retainers are n... ãã£ãšèŠã
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Listen to the reviews! I was messed around for 2 months they finally admitted they lost my impressions ( a lab technician lost them ) they sent me the wrong retainers and sent me on a wild goose chase... ãã£ãšèŠã
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Retainer Direct is the UKâs leading online provider of clear Essix retainers, offering affordable, dentist-quality replacement retainers delivered straight to your door. We specialise in custom-fit retainers, impression kits, and orthodontic aftercare, helping customers nationwide keep their smile for life without expensive dental visits. All retainers are crafted in a UK dental laboratory, ensuring accuracy, comfort, and long-lasting quality. Whether youâve lost your retainer, broken it, or simply need a spare pair, Retainer Direct makes the process quick, simple, and cost-effective. Trusted by thousands across the UK, we provide expert support, fast turnaround times, and a seamless ordering experience.
London, è±åœ
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Really good customer service from June. Thank you.

Retainer Direct ããã®åç
Had both top and bottom retainers as they was half the price my local dentists was trying to charge. The molds and instructions on how to them was clear. Was made and sent back to me within a week. On arrival one seemed a little tight. They were more than happy for me to send it back to them to fix and send back to me free of charge. Dpd royal mail messed up my deliveries but in the end we got there. Was sent back to me after repair and now fits perfect. Big thank you to June who was excellent with communications, was fast, clear and polite.

Retainer Direct ããã®åç
Purchased the 1.5mm thicker retainer and it cracked after 4 months. Be warned they only offer 90 guarantee.
Most other retainers have past my 1 year +
Wouldnât buy again

Retainer Direct ããã®åç
I ordered replacement retainers for my daughter using the impression kits provided by her orthodontist. There was an unexpected issue with Royal Mail delivery, but Samuel (Customer Support Manager) sorted it out incredibly quickly and professionally! The matter was resolved in just minutes. Really impressive customer service.
The retainers arrived promptly after that, along with new moulds, and they fit perfectly. My daughter is very happy with them.
Thank you for the great product and outstanding support⊠highly recommended!

Retainer Direct ããã®åç
Listen to the reviews! I was messed around for 2 months they finally admitted they lost my impressions ( a lab technician lost them ) they sent me the wrong retainers and sent me on a wild goose chase! Iâve asked for a refund and they have said my banks holding it from me. The bank have confirmed they have done no such thing. Please please do not use this company they have now cost me £2400 as I need another brace now. I genuinely think the company has educational delays because they are so incompetent itâs unbelievable. So please use venneir for your retainers or pay abit more and go to your dentist. Iâve held off leaving this review but Iâm not going to get my refund anyway.

Retainer Direct ããã®åç
DOWNSIDES:
1. Found the process of actually taking impressions to be quite difficult and was unable to get a successful impression after using both sets of putty the kit comes with.
2. Was told Iâd need to buy extra putty to take another impression, at a minimum cost of £10 for 1 set of putty, which seems incredibly expensive for 2 tiny pots. Taking into account the amount Iâd already paid, plus the extra cost for enough extra putty to feel comfortable Iâd end up with a useable impression, the whole thing would only have worked out about £20 cheaper than paying for my local private dentist to do the entire thing in person.
3. With both attempts at taking my own impression I also spent the full 2 minutes you have to leave the impression tray in your mouth alternating between dry heaving and actually vomiting because the tray is huge, and it protruded so far back in my mouth it activated my gag reflex.
4. Due to some kind of issue their end, it took a long time for my order to actually be sent out. After over a week waiting to hear from them I sent an email and was told there was an issue (would have been nice if theyâd reached out to tell me this rather than me having to reach out to them) and was told Iâd get a confirmation email when my order was being sent. The kit obviously did turn up eventually, but I didn't get the promised confirmation it was being sent, it just turned up. Wouldnât have been an issue if it hadnât been promised, but Iâm not keen on companies promising something that doesnât happen.
UPSIDES:
1. Super fast and friendly response from June in the customer service team, and pretty much immediate processing of a refund (minus £20 for the cost of the impression kit)
SUMMARY:
Unless you get a successful impression with your first impression kit, youâre going to be paying around the same price for this online âbudget friendlyâ option as you would going to a private dentist.
If youâre confident you can take a great impression yourself at home, go for it.
If youâre unsure AT ALL, then you could well end up paying the same/more than if youâd just gone to a dentist, so itâs not worth the risk. Just go to an actual dentist & save yourself the hassle.
SIDE NOTE: this was not an unprompted review. I got asked to leave a review a couple of times, with a direct link to provide a review each time.

Retainer Direct ããã®åç
This is an amend of a previous review, when I thought this might be a scam site. Two weeks after placing an order it was stuck in pending status on the site and I was charged twice for the same transaction. So I requested a refund via email and their site contact form. No response from them. I then wrote this review and the next day got an email saying retainers had been dispatched. Had a bit of back and forth, saying that I had requested to cancel and refund - they said the email address on their site was wrong and the contact form wasn't working, so they hadn't received my previous request. Either way they did end up refunding me and I received the retainers, which I returned.

Retainer Direct ããã®åç
Initially, my experience was not very good. I placed an order late afternoon on 03/11/2025 and submitted a cancellation request within an hour using their website form, also sending two emails. Their policy states cancellations within 24 hours qualify for a full refund, but the following morning I received an email advising my order was being prepared. At that point, the website had no contact number listed and soon became inaccessible due to âmaintenance,â which was frustrating.
Only after posting my review, I was contacted by customer service at Retainer Direct asking how they could help. I explained that I had used their online contact form and sent two emails, both of which were listed on their website. However, the reply I received came from a different email address, and they advised they had not received my emails or contact form submission.
In the end, I did receive my refund, which I appreciate. That said, itâs concerning that the contact details on the website appear incorrect and that submissions through their forms donât seem to reach them. There is also no contact number available, which makes communication more difficult.
I canât comment on the quality of the item itself, as I never received it. Instead, I ended up getting a replacement retainer directly from my dentist, which was straightforward and reliable.

Retainer Direct ããã®åç
Everything from communication to product quality felt professional. Highly recommended.

Retainer Direct ããã®åç

Retainer Direct ããã®åç

Retainer Direct ããã®åç
Was a bit wary as I have never used an online service for my retainer and normally do it through my local orthodontist. However, to save costs I tried this and was very impressed. Before sending, I had very good correspondence from them addressing any concerns I had. I used my own moulds 3D printed from my orthodontist and sent it retainers direct. Service was quick and incredibly well priced. Would recommend!

Retainer Direct ããã®åç
I had some trouble taking my impressions at first, but the support team were amazing. They quickly sent me another kit free of charge and guided me through the process step by step. My retainers are now comfortable and fit really well . Honestly, the service was better than I ever got at the dentistâs office!

Retainer Direct ããã®åç
One of my retainers broke but June was very helpful in getting me a replacement (at no cost). Thank you!

Retainer Direct ããã®åç
Couldn't fault the process of ordering and recieving my retainers, customer service was great, i dealt with a lady called June, who was great and dealt with any questions etc really promptly, reatiners arrived quicker than i expected and they are a great fit, i'm very pleased indeed, thank you to all the retainer direct team :-)

Retainer Direct ããã®åç
Process was really easy and retainers arrived in good time and were a perfect fit. Great price and communication too. Hard to know from researching online which companies to trust but my experience here has been faultless and would very much recommend.

Retainer Direct ããã®åç
Iâve ordered retainers and made my own impressions without trouble with other companies before so seems like this is a scam company trying to make money on claiming that your impression isnât good enough from a photo, saying you need to order more putty then sending putty that set too quickly in the heat and refusing to proceed unless you pay more. Refused full refund despite faulty impression kits and misleading instructions not fit for purpose. Didnât get my retainer and theyâre refusing to give me a full refund- what use is an overpriced faulty piece of plastic to me? AVOID.

Retainer Direct ããã®åç
Couldnât be happier with the whole experience at Retainer Direct. The ordering process was easy (with quick support) and the impression kit also very easy to follow. The retainers fit perfectly and arrived quicker than I expected. Bascially invisible and couldn't notice any quality difference between that from my orthodontist (at almost double the price). Just as good as the one I paid way more for at my orthodontist. Highly recommend if you need a replacement retainer

Retainer Direct ããã®åç
Excellent service. Made certain that the impression was correct before I returned it. The retainer fits perfectly.

Retainer Direct ããã®åç
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