Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Chri... もっと見る
They sell toxic products and don't tell you until the order arrives at your door. We received our cancer causing yoga mat and asked to return outside of the return window as it was still in the ship... もっと見る
I couldn’t be happier with my new electric bike! I ordered the Beaumont City Bike as a gift for my sister last year and was blown away at the quality. This summer I decided to order the Beaumont R... もっと見る
企業情報
当該企業による記述
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
連絡先
4.3
優良
63件のレビュー
ネガティブなレビューの 28％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My adult tricycle is OUTSTANDING!
My adult tricycle is working in an excellent manner, great exercise for my husband and me.
2026年1月1日
自発的なレビュー
Terrible return policy
I got a bike sent to me and was told the bike would fit me. It didn’t and the customer service team told me that the returning it would likely result in me getting only a quarter of my money back. I didn’t ride it. I barely assembled it. Terrible return policy. Don’t buy Retrospec.
2026年3月25日
自発的なレビュー
Retrospec からの回答
Hi, thank you for sharing your experience. We're sorry the bike wasn't the right fit and that the return process felt frustrating. That's never the outcome we're hoping for.
We do want to clarify for transparency: we didn't deny the return. Because this falls outside our standard return policy, the return is subject to applicable fees, as our team communicated. We understand that it can still feel disappointing, and we're sorry it landed that way.
We appreciate the honest feedback and will use it to keep improving the experience for everyone. We hope you give us another shot down the road.
Excellent product
Excellent product. Durable, comfortable, fun! We have a raft, dog ramp for the raft and paddle boards. Love them all.
2025年7月4日
自発的なレビュー
Save your money buy a Priority Bike Instead
Save your money. Bought two 7 speed Chatham bikes. One bike had a bad crank bearing out of the box. Their customer service is "Chat Only". Told me to go get it repaired and offered a $42 discount. Know I can't get a bearing replaced locally for that amount. Plus I have to haul the bike. The other bike had a bent rim. Made in China garbage. Bought two Priority bikes 2 days later. What a difference in quality. Was planning on buying 5 and bought two to check out the quality. Buying 3 from Priority after the two junk bikes from Retrospec. BTW they tell you it was your fault for not having the bike professionally setup! Have you seen the "professional" biker dudes in the bike shop??
2026年3月5日
自発的なレビュー
Retrospec からの回答
Thank you for sharing your experience. We're sorry to hear about the issues with both bikes. While we take quality seriously, occasionally items can be damaged during shipment, which is frustrating for everyone involved.
Looking into your case, I can see that our customer service team sent out replacement parts and also issued a percentage refund to make things right. We want to make sure getting outside stays easy and enjoyable, not a hassle, and we hope that resolution reflects that commitment.
We understand you have many options when it comes to where you shop, and we're genuinely grateful you chose retrospec. We're glad you found a bike that works for you, and hope that wherever your rides take you, you're out there enjoying the journey.
We're always here if you need anything down the road.
the 7 peed CHATHAM beach cruiser…
the 7 peed CHATHAM beach cruiser purchased 12/2025
areal good ride
seat comfortable
chain / gears works good
brakes good
DID have to replace the seat height clamp bolt, now using a bolt and 2 nuts to secure the seat hgt clamp
2026年2月4日
自発的なレビュー
I love my bike
I love my bike. It’s beautiful and well made. Customer service is also a joy to deal with. I had an issue with my wheel when the bike arrived, they had me take it to a repair shop, and they reimbursed me for the services. Great company.
2026年1月20日
自発的なレビュー
Terrific customer service
Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Christmas presents!
2026年1月3日
自発的なレビュー
The quality is outstanding
The quality is outstanding, quick shipping and fantastic packaging! We bought 3 and will be buying 1 more for a neighbors child. Super easy to put a few needed parts together. They were great Christmas gifts
2025年12月24日
自発的なレビュー
So impressed!
I can’t express enough how happy I am with my fixie bike. I love it. Undoubtedly the best $200 I’ve ever spent!
2025年11月23日
自発的なレビュー
Terrible quality even right out of the…
Terrible quality even right out of the box. Breaks are squeaking no matter how I adjust them it’s always touched the rim as I ride. My wife and I each got the Chatham beach cruisers. The handle bars started rusting within the first couple of months and now they need to be changed for better bars. Wayyyy over priced for the quality. These are $50 Chinese bikes being sold for $250-$400! Wish I could get my money back. I’d feel bad selling to someone who doesn’t know any better.
2024年12月24日
自発的なレビュー
I love my bike
I love my bike! It arrived fast and was easy to assemble. It is simple and just what I wanted.
2025年12月1日
自発的なレビュー
Prompt professional correction of my error.
In the excitement of making a paddleboard purchase I made an error in shipping the board to an incorrect address and realized it after finalizing the order. When I contacted the company, they were extremely efficient in coordinating a change without any hassle. They responded promptly, and addressed my mistake both professionally and personally. I was very relieved and ultimately received the board at the correct address.
2025年11月26日
自発的なレビュー
Received very quickly for my grandson's…
Received very quickly for my grandson's 1st Birthday. Jack loves it
2025年12月7日
自発的なレビュー
Zak helped me and answered to all my…
Zak helped me and answered to all my questions. He was very knowledgeable and patient with me. Great service! I appreciate time, manner and willing to help.
Thank you very much.
Natalya Vlasenko
2025年12月8日
自発的なレビュー
Buy this bike!
Not only is the bike (Joe Rev) way better than I expected, the customer service was top notch! I ordered it and it arrived in 1 day, I was able to set it up in less than an hour and I was out test riding it right away because the battery came fully charged. The bike is really high quality and I haven't had any problems with it. I live in the desert so I put Maxxi tires on it with tanus liner and thicker tubes because of the thorns here. Great bike!
2025年11月7日
自発的なレビュー
Training wheel issue
We had a problem with a training wheel on a brand new 16”bicycle that was bought for our grandson. Zak, the Retrospec customer service rep was very helpful. The problem couldn’t be resolved with adjustments, so he sent us a new set of training wheels.
2025年11月11日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。