Rguitars レビュー 

Ordered an item (#21604) in April that was shown as "in stock" on their website. Soon after, the excuses started. Delivery dates were pushed back over and over again, while the site kept claiming the item was available for new buyers.
On top of that, instead of sending the new item I paid for, the owner tried to offer me a B-Stock (with large crack) one instead.
On June 4th, the owner finally agreed via email to cancel the order and give a full refund. Right after that, he completely stopped replying, ignored all my emails, and just kept my money.
I had to file a formal Visa chargeback through my bank. My bank successfully returned my money via chargeback, but dealing with this store was a complete nightmare.
They lie about stock, try to swap new items for B-stock, and ignore you once they owe you money. Avoid!

I recently bought an FGN J Standard Mighty Jazz for Richard’s guitar. I was a little worried about buying a bass online, but the correspondence and help from the store were really first-rate. They kept me informed of the progress of my guitar; they were really accommodating with the set-up, and the guitar is amazing. Throughout the process, I felt that the team really knew what they were doing, really enjoyed their jobs, and went above and beyond with customer service.

Sad to write this review.

Firstly, I was misinformed of the original shipping date so had to wait longer, which is acceptable but very disingenuous. Around a month to ship, when i was informed it would be in two weeks.

Secondly, the guitar came with small scratch marks on it which I did take photographs of upon the day of arrival but did not even realise they were scratch marks at the time.

I was informed that I've had the guitar for too long and I cannot have a partial refund, despite not having asked for a partial refund, then informed of a free strap as a good will gesture. So I chose a strap within the range and am currently being ignored, a month later.

Which brings me to Thirdly, Customer service felt very "just say what keeps them happy" as opposed to actually helping me. It has been a relatively inauthentic experience.

I feel regrets that If I had gone elsewhere I would have a nice clean guitar with much less waiting around.

The guitar itself is a beast though. I did have to properly set it up after, but i think that's because they only have stock strings to set it up with.

Great experience. Drove down from Notts to Stratford to try out some acoustics and had a number of electro acoustics ready to go on arrival.

Jon was very knowledgeable and more than happy to answer any questions and discuss all things guitars.

I decided on a Lag acoustic which so far has been perfect for my needs. It was highlighted by Jon for the mellow tones which works really well for the folk/fingerstyle stuff I'm doing.

I picked it up after a week or so and it's being set up excellently by Chris. It plays beautifully, especially for me as I change tunings a lot which has led me to troubles with other guitars in the past.

A 6 month and 12 month check up is included in my purchase, so I'll look forward to dropping by again and seeing what they have available and making sure the guitar still plays well.

Overall, I've had a great customer service experience with Richards Guitars and I would definitely recommend them to anyone looking for a new guitar.

Excellent First Class Service. Friendly Knowledgeable and Experienced Staff Team.I purchased an Eastman AC330e 12,string Acoustic. Perfect Setup, Packaging and Delivery and the Guitar is Awesome! The Solid Sitka Spruce Top even has a Hint of Flame in it! Way beyond my Expectations.
I bought this Guitar Solely on the Review Richard gave it on the You Tube Channel. His Engaging excitement and Genuine Positivity about this Guitar Instantly Sold it to me! Thankyou very much. I will definately now make Richards my One Stop Instrument Shop now! Carry on making Films. They’re Great! Yours Faithfully Jeremy Skinner

Amazing communication from Jon! I needed the guitar asap it’s arriving Thursday. Can’t say any more than that. Highly recommend!

Was very fortunate to get a limited edition Furch red series on promotion. Great deal for a great guitar - but equally importantly the service in terms of making sure the guitar was set up how I wanted, great comms all the way through, and just plain dedication to quality and helpfulness from everyone in the Richards team was absolutely top notch.

Honestly outstanding from before buying, to while buying to after buying. In my experience, rguitars will give very accurate and honest advice, get back to messages quickly and consistently, go the extra mile in the sales experience and in getting the setup of the guitar to the customer's spec. In my case I purchased a Furch electro-acoustic which blew me away with its sound and playability (and blew away my older Takamine). Around a year later I had a failure on a guitar case (which was under manufacturer warranty), and despite the parent company of the case maker closing, they quickly and very generously sent me a replacement case. I cannot more highly recommend them as a company, in their advice and customer service. Thank you.

The customer service at Richard 's guitars couldn't be friendlier, quicker and kinder. Exchanging emails with Jake and Jon was like talking to them in a bar. 🙂🎸🎵🍷Arranging the shipping to Hungary wasn't easy - it took me some time to find the best way - but they were really patient, open and helpful, for which I am very thankful. The guitar, the Auden Emily Rose Neo is sweet, gorgeous and inspiring, both in looks and in sound! It is hard to put her down. 😊 I can't wait to record some songs playing her! Kind regards, Csaba

Csaba Bardócz

Excellent customer service.
The set-up on the Furch OM CR was absolutely spot on.
The instrument itself sounds beautiful, a very good quality acoustic indeed.

I can certainly recommend Richards Guitars, very helpful.

Richards guitars partnered me all the way through, from refining my guitar selection , to buying, through to delivery.
Answering queries out of hours and going that one step further than was expected. They gave a first class service to a man who could only afford economy.

These guys are really fab.

They gave me ample opportunity to find the new guitar of my dreams, and fixed my other one at the same time! Really pleased and will be going back.

Many thanks, team!

Superb customer service. I bought a small gift item and had a question about delivery. My email was answered promptly and in a friendly manner. The item (a tin sign being bought as a birthday gift)was good quality and I was kept completely up to date with delivery times.
I have no doubt that the owners of this business care a lot about their customers and have a passion for what they are doing ... my purchase was only small, but it was dealt with just as much care as purchasing a more expensive item.
Thank you Richards Guitars!

I can’t recommend these guys enough. They are very professional and knowledgeable about what they do. They are excellent at keeping you in touch with your order and about having the instrument to your exact specification. I’ll be buying from these guys again!

A fantastic buying experience from beginning to end. The guitar was also perfectly set up when I collected, with the ability to say how would like the guitar setting up. Also a great location being so close to Stratford Upon Avon train station - I drove, but so close to the train station gives people the option of collecting a guitar or something that is carrying weight.

I purchased a new Eastman E1-00-SS-DLX-SB. The communication was excellent and the guitar was set up to my requirements. It plays and sounds great. Thanks very much.

The second acoustic guitar I've bought from here. Tremendous advice when buying the guitar. They really know what they're talking about. Very pleased with my purchase. I recommend Richards Guitars.

Got to say I am blown away with the level of customer service, professionalism from every member of staff that I spoke with on the phone and received emails from.

Every step of the way from my first phone call enquiring about a product to receiving my guitar today (which has also had a free professional setup) has been just outstanding. An amazing company that genuinely cares about their customers. I would absolutely buy from you guys again. Thank you so much for your amazing service.

A truly superb buying experience. First class advice, superb selection of guitars - I went for the amazing Furch Pioneer CM - together with an excellent and completely reassuring service. Highly recommended

I bought a Premium hand made leather strap and it was exquisite. It oozes of quality and is nothing like the other leather straps I've had through the years. It’s not always true, but sometimes you really get what you pay for – this was well worth the extra dosh. Also good service from Jon and Jake - recommended.