Rimmer Bros レビュー 156

I cannot fault this company. Knowledgeable, friendly and helpful staff. good prices and fast shipping. I have been ordering there for years. People leave bad reviews when they have ordered the wrong parts themselves often because they like to blame others because they cannot admit they are wrong. Don't listen to the whingers !! Rimmers are Great!! They make thousands of people be able to restore heritage cars. :D

Rimmer bros. Sent the wrong part after confirming the vin number BEFORE my order with them, now that I have the wrong part, they do not respond.

ordered a small part for freelander ie cap handle, on check out I was charged £4.20 shipping. This price was made up of £3.95 process,pick & dispatch. original item was £9.29. When VAT was added total cost was £16.19p. Be careful when placing an order with this company, as hidden charges are not shown till check out.

Des pièces de médiocre qualité et un service client qui ne répond plus, des qu'on demande de se positionner face aux problèmes rencontrés. J'ai restauré plusieurs véhicules et commandé des centaines de pièces chez RimmerBros (et autres fournisseurs). Le service client RimmerBros ne répond pas lorsqu'on rencontre un problème avec une pièce incompatible, avec une livraisons arrivée endommagée ou une pièce de qualité chinoise qui se brise en 2jours ! Leur politique c'est celle de l'autruche !
Si vous cherchez autre chose que le prix le plus bas et si vous souhaitez pouvoir communiquer, échanger et avoir une qualité de pièces comme celle d'origine sur nos vielles anglaises.... commandez ailleurs !

Ordered a ride on Land Rover, great price and delivered when advised, 3 days after ordering online. Good Stuff

Slow to process orders

I have had a web order sitting on status Order Submitted to Web Site for one week. Others on website MGExp had registered similar complaints.

Our driving season is short enough without losing days to inactive suppliers. Their competitors are much quicker to ship.

Lousy car spares supplier! Can’t judge their spares but they are totally inflexible when it comes to changes to orders. overpriced when it comes to international shipping and very rude personnel. moreover they really lack technical knowledge (did not even know that sealed-beam RR Classic were not sold here). it‘s a waste of time and money to do business with them. Famous Four is 100 times better for Range Rover spares. i‘m sure they will answer here and tell everyone that i‘m wrong since they are always right! Best regards, Thomas

Out of the blue, I get charged for a back ordered part that I’d canceled 6 months prior! They won’t refund the price and I was scheduled to close on my house next week!!! Now I don’t have enough for closing fees!!! Thanks Rimmer Bros; you’ve totally screwed me!

In general been happy with the products received over the years for my old Range Rover L322 4.2SC.
But will never shop at the site again, purchased a set of alloy wheels for the car. Homepage clearly states suitable for Range Rover 3 2002-2009 (L322).
Unfortunately the wheels were not true when received, balancing not wort mentioning added more than 160g, but even worse not rated for the weight of the L322, each wheel only rated for 665kg. Wheels been used for less than 100km, have been scrapped.
Rimmer Bros was approached, not for a refund, but only to get the wheels suitability updated on the homepage to say not for the L322. Negative feedback, in other words the company does not care about the safety at all. Wheels still listed on the homepage as suitable for a L322, more than 3 weeks after my request.

Can't fault the staff here - very knowledgeable!! - willing to help with the added bonus of great customer service offering a drink after a 2 hour drive whilst they gathered the Montego/ MG ZS/ZR parts I required - very well priced as it's all genuine old MG/Rover/BL stock - didn't catch the name of the guy that served me but he did an excellent job - hope he sees this - will definitely be using in the future!!

Got Triumph Gt6 parts shipped to Denmark. Great experience,

A must I guess for Rover and other car owners but jeez their prices inc postage can be extortionate.
Just bought some spray paint. £13.32 became £25.52 at checkout. The item was £15.92 inc VAT so almost £10 in postage costs. Has got to be the most expensive company in the UK for small items.

I have been a customer for over 2 years now and have always been very satisfied with the quality and price of the parts for my Freelander.
I live in Ukraine and the parts always arrive quickly...
I deal with a Customer Service Representative named Emily Ingall and she always responds quickly to my emails and is an EXCELLENT Customer Service Representative.... I give her 100% in customer service and the company 100% for service.
I will continue to use this company for as long as I own my Land Rover.
I appreciate all what Emily and her company does for me and my Freelander....

Great quality parts, fair prices and lots of choice combined with helpful, friendly service. The guys on the phone really know their car parts and they offered alternative parts at various price points so I could choose original parts or aftermarket ones.

Website a bit miss leading order some bolts for freelander 2 hadn’t been dispatched so sent a email on the Monday asking when they would be dispatched and got a response on Tuesday
Thank you for your email.
These bolts were out of stock at the time of placing your order, they have gone onto backorder with our supplier and are due into stock within the next couple of days.
You will receive an email once the order has been dispatched.
Many thanks,
Emily
No where on website said they were out of stock they were then dispatched Thursday. Would have been nice if rimmerbros had of let me know this was out of stock.

Shipped me an Alternator to Spain for my TDV8 that had let me down whilst away for Xmas.
Right part, quick dispatch and £600 cheaper than down here!!
Shame Spanish couriers SEUR lost it for 6 days! But that was not their fault in any way.
Lesson to be learned. Do not use DPD to Spain. UPS of FEDEX.
DPD in Uk were extremely unhelpful. In Spain their number was cut off! Still all’s well that ends well and Rimmer Bros were excellent throughout.
Thanks Guys! I’m back on the road again £600 saved and an extra week in the sun! All good.

Para mí aquí en España el mejor servicio y el mejor precio,estoy encantado cada cosa que le tengo que hacer a mi spitfire recurro a ellos.
Lo recomiendo

When the web picture of a rotor arm shows embossed letters LUCAS and numbers and is sold as genuine Land Rover, then you might expect to pay £19.87p. When it turns up in a Land Rover bag but matches exactly the aftermarket part being replaced - costing £3.64p, how would you expect a retailer to respond? If it is to take down the picture (evidence) and stone-wall your questions, then use this company. Money was refunded but I have now paid postage in both directions.
To Rimmer Bros. Read your own mission statement.

I recently Purchased a "OEM Starter Motor" from Rimmer Brothers for my P38 Range Rover. When it arrived the unit itself was clearly marked "remanufactured in Poland" I contaced Rimmer Brothers regarding this and they told me that "remanufactured" actually meant new! that it was a new part manufactured to OEM spec by a third party. The unit was a Valeo so I checked on there web site where it clearly states that their remanufactured starter motors are based on used units that they overhaul. I recently Purchased a "OEM Starter Motor" from Rimmer Brothers for my P38 Range Rover. When it arrived the unit itself was clearly marked "remanufactured in Poland" I contaced Rimmer Brothers regarding this and they told me that "remanufactured" actually meant new! that it was a new part manufactured to OEM spec by a third party. The unit was a Valeo so I checked on there web site wher it clearly states that there remanufactured starter motors are based on used units that they overall, you can verify this for yourselves on the Valeo UK web site.
Rimmer Brothers still refused to agree that they had supplied me an actual "Remanufacured Part" insisting it was "New" even though I did not ask for a refund (although i would not have bought the part had it been marketed as remanufactured), only that they should clarify the descriptions on their web site and admit they had misrepresented the product. So Beware Rimmer Brothers are clearly not afraid of mssrepresentation in order to get your business.
This is a shame as I have had 10 years of pretty good service from them. Never again!!

very bad service, with very low quality, and chinese items
i don't recommend , try other pro companies.
Replying to your feedback:
i didn't talk about the plating and chroming, what i mentioned is the silicone layer you applied to the rim to make it tubless. this you didn't mention, please provide some info about this product