The Ringley Group レビュー 

The Ringley Group からの回答

6日前

Thank you for taking the time to leave your review.

We're pleased to hear that you've noticed an improvement in communication and that Claire has been keeping residents well informed that her efforts have made a positive difference.

We will be sure to pass on your kind words to Claire.

The Ringley Group からの回答

2026年7月15日

Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disruption the ongoing lift outage has caused, particularly given the impact it has had on your day-to-day life.

We would, however, like to clarify that updates regarding the lift were issued to all residents on 29 June, 8 July, 10 July and 13 July to keep everyone informed of progress as matters developed.

Following the lift engineer's initial attendance, replacement parts were identified as being required and were ordered. These took approximately one week to arrive. Unfortunately, when the engineer returned to install the new parts and recommission the lift, a separate fault was identified which required further replacement parts. Those parts have also been ordered. Throughout this process, we have been in daily contact with the lift contractor to obtain an ETA and press for the earliest possible resolution. While we appreciate how frustrating this is, the repair timescale is dependent on the availability of specialist parts and the contractor's scheduling. We have now been advised that works are due to recommence on 16 July, and we remain focused on restoring the lift to service as quickly as possible.

We are sorry if you have been left feeling that your concerns were not being treated as a priority. That has certainly not been our intention, and we appreciate how difficult this situation is for residents who rely on the lift.

In relation to your personal circumstances, we do not manage the subletting arrangements for this development and have not been provided with a Personal Emergency Evacuation Plan (PEEP) or details of any mobility assistance requirements by your landlord. We will raise this with your landlord, but in the meantime, if you require assistance accessing or leaving the building while the lift remains out of service, please contact us directly and we will arrange appropriate support wherever possible.

Regarding the wider condition of the building, we recognise that some communal areas would benefit from redecoration. Our immediate priority has been ensuring the building remains safe and compliant, and we are currently obtaining quotations for a programme of works, which includes addressing the roof hatch. In the meantime, we have instructed a deep clean of the communal areas and a carpet clean to help improve the appearance of the building while longer-term works are progressed.

We appreciate your patience during what has been a particularly challenging repair process and remain committed to keeping residents updated until the lift is fully operational again.

The Ringley Group からの回答

2026年7月15日

hank you for taking the time to leave us a review. We're pleased that the recycling bins are now in place and that they are a welcome addition for residents.

We appreciate your patience while this was being progressed. Arranging new recycling facilities required coordination with the local authority, and we're grateful for your understanding while this was being resolved.

Thank you again for your feedback, and we hope the new facilities will make recycling easier for everyone at the development.

The Ringley Group からの回答

2026年7月15日

Thank you for taking the time to share your feedback. We are sorry to read about your experience and appreciate the frustration that the lift outage has caused, particularly where it has impacted your family and prevented your father from visiting.

We would like to clarify the position regarding the lift. Following the lift engineer's initial attendance, replacement parts were identified as being required and were ordered. Once those parts arrived, the engineer returned to install them, however a further fault was identified which required additional replacement parts. These have also been ordered. Throughout this period, we have been in daily contact with the lift contractor to obtain updates and press for the earliest possible repair. We have now been advised that works are due to recommence on 16 July.

We understand that the length of time the lift has been out of service is unacceptable for residents. However, this has not been due to any reluctance to carry out repairs. The delay has been caused by the need for specialist parts and the availability of the contractor to complete the works once those parts became available.

We would also like to clarify that updates on the lift situation were issued to all residents on 29 June, 8 July, 10 July and 13 July to keep everyone informed as the situation progressed. While we aim to respond to correspondence as quickly as possible, response time targets for emails do not delay emergency repairs or the management of critical building issues.

With regard to the wider condition of the building, we recognise that the communal areas would benefit from redecoration. Our immediate priority has been ensuring the building remains safe and compliant, and we are currently obtaining quotations for a programme of redecoration works, which includes addressing the roof hatch. In the meantime, a deep clean of the communal areas and carpet cleaning has been instructed to improve the appearance of the building while these longer-term works are progressed.

We are sorry that your experience has left you with this impression and appreciate you taking the time to raise your concerns. We remain committed to seeing the lift restored as quickly as possible and to continuing improvements across the development

The Ringley Group からの回答

2026年7月15日

Thank you for taking the time to share your feedback. We are sorry to learn that your experience since onboarding with Ringley has not met your expectations.

We appreciate the opportunity to have met with you to discuss your concerns directly, and we are pleased that the ground rent agreement matter has now been resolved following those discussions.

We also recognise the importance of ensuring you have confidence in the day-to-day management of your development. As discussed, a change of Property Manager is imminent, and we hope this will provide a positive step forward in improving communication and the overall service you receive.

We value your feedback and remain committed to working with you and your fellow residents to rebuild confidence and deliver the standard of service you should expect.

The Ringley Group からの回答

2026年7月15日

Thank you for taking the time to leave such wonderful feedback.

We are delighted to hear how highly you regard Jonny and the support he provides at Denham Film Studios. It is fantastic to know that his approachable attitude, willingness to help, and commitment to both residents and the wider local community have made such a positive impact.

We will be sure to pass your kind comments on to Jonny, as we know he will greatly appreciate your recognition. Feedback like yours means a great deal and reflects the dedication he brings to his role every day.

Thank you again for your thoughtful review and for taking the time to acknowledge Jonny's hard work.

The Ringley Group からの回答

2026年6月23日

Thank you for taking the time to leave a five star review. We appreciate your feedback and will pass this on to Ella and the team

The Ringley Group からの回答

2026年6月23日

Thank you for your kind words. We're delighted to hear that Desiree made such a positive impression. Her professionalism, efficiency, and dedication are qualities we greatly valued, and it's wonderful to know they contributed to such a positive experience. We'll be sure to pass your feedback on to her and the wider team.

The Ringley Group からの回答

2026年6月23日

Dear Celia,

Thank you so much for taking the time to leave such a lovely review. We are delighted to hear about your positive experience at Prospect Place.

Dianne will be thrilled to receive your kind words. Her dedication, professionalism, and commitment to helping residents are qualities we greatly value, and it's wonderful to know that her efforts have made such a difference, even during the busiest of times.

We're also very grateful for your recognition of Glyn. Keeping the communal areas clean and welcoming is an important part of maintaining a great living environment, and we're pleased that his hard work, friendly attitude, and attention to detail have not gone unnoticed.

Thank you again for your thoughtful feedback. We will be sure to share your comments with both Dianne and Glyn, who will no doubt appreciate your kind words.

Kind regards,

The Ringley Team

The Ringley Group からの回答

2026年6月8日

Dear Catherine & Family,

Thank you very much for your five star review of the concierge members at Wimbledon Stadia.

Providing a service where residents feel heard, supported, and well-advised is something we strive for, so your comments mean a great deal to us. We will be sure to pass your feedback on to Chris, Michael, and Mark, as well as their managers, so that their efforts can be recognised.

Thank you again for your wonderful review and for being part of the Wimbledon Stadia community.

The Ringley Group からの回答

2026年6月8日

Thank you for your wonderful review.

We're delighted to hear about your positive experience with Chris. Providing helpful, friendly service is at the heart of what our concierge team strives to deliver, and it's great to know that Chris was able to locate your package and ensure it reached you safely.

We'll be sure to share your kind comments with Chris and his manager, as recognition like this means a great deal to our team.

Thank you again for taking the time to leave your feedback. We truly appreciate it.

The Ringley Group からの回答

2026年6月8日

Thank you for taking the time to leave such a thoughtful review.

We are delighted to hear about your positive experience with Desiree. Your comments regarding her responsiveness, professionalism, and ability to manage the needs of residents with such care and diplomacy are greatly appreciated.

It is particularly rewarding to hear that, after 30 years in the building, you consider Desiree to be the best Relationship Manager you have worked with. She is a valued member of our team, and we know she will be thrilled to receive this recognition.

We will ensure that your kind feedback is shared with Desiree and her management team. Thank you again for your support and for recognising her hard work and dedication.

The Ringley Group からの回答

2026年5月28日

Thank you for taking the time to leave such a wonderful review for Claudia. We’re delighted to hear about your positive experience and will be sure to pass your kind words on.

The Ringley Group からの回答

2026年5月28日

Thank you for your five-star review and for recognising Desiree's hard work. Your feedback means a great deal to both our team and Desiree and we agree she is a wonderful asset.

The Ringley Group からの回答

2026年5月28日

Thank you for your fantastic feedback. We truly appreciate your kind comments and are so pleased that Donta was able to provide such a positive experience

The Ringley Group からの回答

2026年5月6日

Good morning

I am sorry to hear that you are unhappy with the current service being provided, especially with regards to the communal garden. Please could you email quality@ringley.co.uk with some more details as to which property this is with regards to so we can provide you with a full response?

The Ringley Group からの回答

2026年5月6日

Good morning

Please could you email quality@ringley.co.uk with more information about which property this is with regards to so we can follow-up with your appointed Relationship Manager and provide you with a full response.