Ritkeeps レビュー 95

TrustScore 5段階評価の4

4.0

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Unbelievably fast FREE shipping on a weight bench that weighs 60 plus lbs is phenomenal. Ordered bench Monday about 2pm it arrived Wednesday right at noon

5つ星のうち1の評価

If you plan on spending $2,000 on a gym and then have them ghost you, worst customer service and keep lying to you on when u will receive ur order than buy with them. I would expect atleast customer... もっと見る

5つ星のうち5の評価

Everything came in exactly how it was pictured. Installation took about 2 ish hours but it was very self explanatory. Everything looks great and already addicted to using it and all the different work... もっと見る

5つ星のうち5の評価

Bought the M10 RitKeep system a month ago. Was great customer service. Answered all my questions and followed up with me on shipping times. System showed up on time and was easy to put together. We'... もっと見る

企業情報

当該企業による記述

RitKeep fitness company is a gym equipment and accessories brand. Our goal is to link a healthy and active lifestyle. We pride ourselves in providing premium quality gym equipment for home gym, studio or commercial gym setting. The mission by catering to the needs of our customers whilst keeping your budget and fitness goals a priority with commitment to outstanding customer service and after-sales support. We stock a wide range of gym equipment, specialising in multi-functional trainers, strength equipment (Smith Machines, Power Cages) and training accessories. We offer first-class quality products and services to US market.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

95件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 60%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち5の評価

RitKeep PMAX…perfect for everyone

I recently purchased the RitKeep PMAX 5600, and I couldn’t be happier with it! The built-in weight stacks make workouts smooth and convenient, and the machine is extremely versatile. Multiple generations in my family are already using it regularly, which makes it a great investment for all of us.

One of the best parts is how efficiently it fits into our small spare room without feeling cramped. It’s the perfect home gym solution—saving us space, time, and money compared to paying for multiple gym memberships. We’re all excited to use it frequently and get the most out of this great piece of equipment.

Highly recommend for anyone looking for a compact, family-friendly home gym system!

2025年8月26日
自発的なレビュー
5つ星のうち1の評価

Finger weg!

Finger weg! Bestellung am 09.07.2025. Angegebene Lieferzeit 10 - 14 Tage. Am 10.07.2025 Email: Bestellung erfolgt in 4- 5 Wochen. Am 04.08.2025 Email: Bestellung kann bis auf weiteres nicht erfolgen.
Gezahlt, 4 Wochen gewartet, keine Ware erhalten.

2025年8月4日
自発的なレビュー
5つ星のうち5の評価

Well-Packaged

RitKeep M10 came in multiple boxes, which made handling easier. All parts were carefully packaged and shrink-wrapped, so nothing got lost or damaged during shipping.

2025年8月2日
自発的なレビュー
5つ星のうち5の評価

Received my Ritkeep Pmax 5600 about a…

Received my Ritkeep Pmax 5600 about a week ago and it has completely changed my workout routine for the better! Also Very affordable for the quality of the pmax 5600. The cables and smith machine are very smooth and the frame of the whole unit is very solid. I communicated through WhatsApp and the ritkeep team was very very responsive and gave consistent updated whenever I asked. Delivery took about 3 days to get to me. Building the pmax 5600 although time consuming, was not difficult. I would just say make sure you keep the different sized bolts and nuts separate, as they do look fairly similar! Overall very very happy with my purchase!

2025年7月20日
自発的なレビュー
5つ星のうち1の評価

False Advertising

False Advertising! I ordered a smith machine from this company because I saw the influx of ads on various social media platforms indicating how fast the shipping would be. The shipping company sent me a link to schedule my delivery on 27 May 25 (which would have been 4 weeks after placing this order). That is not what was advertised! To make things worse, I took off for work on the 27th to receive my delivery. I was waiting at my residence and never received a call or anything telling me what my delivery window would be. So, I decided to call the shipper, only to find out that my delivery would not be arriving on my scheduled delivery date. Had I not called, I would have been sitting at my residence waiting for a delivery that would have never arrived. The only thing that I keep getting from this company is that they are sorry and they are closely monitoring the situation. I have lost time and money pertaining to this order......and I am sorry is not cutting it anymore! Very unprofessional and I would not recommend anyone else to order from this company.

2025年5月6日
自発的なレビュー
Ritkeeps ロゴ

Ritkeeps からの回答

Thank you for choosing RitKeep. We sincerely apologize for the delay in delivering your order. Due to the remote location of your delivery address, we had to switch to an alternative shipping method to ensure the safety of your order during the transit, which unfortunately led to a delay in delivery. As soon as our after-sales team received your inquiry, we began actively working on a resolution and have been in continuous contact with the shipping carrier to help expedite the process. We genuinely appreciate your patience and understanding during this time. We’re confident that the wait will be worthwhile, and our customer service team remains fully committed to providing you with prompt and comprehensive support. Thank you once again for your trust and continued support.

Best Regards,

The RitKeep Fitness Team

5つ星のうち1の評価

Expect Long Waits - Mine is over 3 months - Avoid

I ordered items in December and as of early March I am still waiting for the weight plates, floor matting and olympic barbell.

They keep telling me to be patient as if they are doing me a favour.

2025年3月3日
自発的なレビュー
Ritkeeps ロゴ

Ritkeeps からの回答

Thank you for your continued trust in RitKeep. As one of our valued customers in Australia, we sincerely appreciate your support. We must acknowledge that there was a lapse on our part in not providing timely updates on your latest order status, and we deeply regret any inconvenience this may have caused.

Please rest assured that we have urgently assigned a dedicated customer service team to address your concerns. We kindly ask you to check your email for any updates from our Australian team, as they are actively working to resolve this matter for you.

We truly appreciate your choice to shop with RitKeep. Moving forward, we remain committed to continuously improving our service quality to provide you with the best experience possible. We hope to have the opportunity to serve you again in the future and sincerely appreciate your ongoing support.

Best regards,
The RITKEEP FITNESS (AU) Team

5つ星のうち1の評価

2 months wait, zero customer service

Ordered the machine mid January, and I still haven't received as of the first week of March. Told me they would send it mid February due to low stock, nothing received yet, nor an email. I've emailed and WhatsApp them and no response. I've lost a month worth of work and paid a month worth of empty rent at the PT studio I'm trying to start. Don't buy from them

2025年3月4日
自発的なレビュー
Ritkeeps ロゴ

Ritkeeps からの回答

We sincerely apologize for any inconvenience caused. We understand that the delay may have been frustrating, and we truly appreciate your patience. Our Australian warehouse faced unexpected inventory challenges, but we ensured to communicate with you transparently, confirming your willingness to wait and offering compensation accordingly. Additionally, you always had the option to cancel your order at any time.

We respect every customer’s decision, and upon receiving your cancellation request, we expedited the process within 24 hours. While we strive to provide the best service possible, we kindly ask for your understanding that we are unable to cover all the costs and your income incurred during the waiting period you asked.

If you have any further concerns or questions, please don’t hesitate to reach out to our Australian customer service team. We truly value our customers and hope to regain your trust. Your feedback is important to us, and we’re always looking for ways to improve.

5つ星のうち1の評価

RitKeep

RitKeep - Very Poor Service – Very disappointed with this company. They had no stock in Australia for 6 weeks, I had to constantly send emails asking for updates -poor response with no indication of ETA. After 8 weeks they sent me a tracking number which didn't work, so another week past. They then advised they don't cover freight cost to Queensland and I could pay an extra $300 or collect from the warehouse in Sydney. I was considering the $300 but I don't trust this company and feel I have been scammed.

I had also sent an email and had confirmation that they ship to Queensland for FREE as per their ads - this is not true

Now they have cancelled the order. I only received the refund after this review.
And as for Delivery location was Near Cairns North Queensland - definitely not remote location.

Do not trust this company.

-------------Email below from RitKeep-----------------------------------
Sorry for the late response. We sincerely apologize for the delay. We have tried communicating with multiple logistics companies, but unfortunately, we were unable to find a suitable shipping option for your order due to the extremely high shipping costs and the freight company can't guarantee the safety of your order during the transportation. As a result, we had to cancel your order.

Once again, we sincerely apologize for such long waiting time for your order and not inform you of all this info in advance.

Thank you,

RitKeep Customer Service Team (AU)

2025年2月24日
自発的なレビュー
Ritkeeps ロゴ

Ritkeeps からの回答

We sincerely apologize for the unpleasant shopping experience with the late shipment, and we’ve applied for compensation for this, which you’ve agreed to. However, due to the distance between your address and our warehouse, no logistics company can guarantee the safety of your goods during transit. Therefore, we recommend canceling your order, and the refund processing time depends on your payment bank.

We’ve been proactive in addressing any issues and hope you understand the reason for the refund. We are a legitimate company and serve thousands of our customers. You are entitled to a refund at any stage, and we’ve never deceived you. We truly appreciate your trust and support, and we’re sorry for any disappointment caused.

5つ星のうち2の評価

Very incompetent and dishonest company

My wife ordered a rack for me for my birthday. After a month of no updates, communication or replies to many emails sent, she cancelled the order through the credit card company. They responded the next day asking to keep the order. They said they would include an accessory for her trouble. She reordered the rack and it came this time. The accessory was not there and it missed my birthday. The rack isn't bad, so I'll give them 2 stars. But if you go to their website looking for reviews, you will notice they are all fake. They literally copy and paste the same few over and over making them look like they come from different people. Very dishonest

2024年12月4日
自発的なレビュー
5つ星のうち2の評価

Looks good but poor quality. Beware of shipping damage.

I knew it was coming from overseas so I didn't have very high expectations but it was worse than expected. My first order was sold out so I was "upgraded" to the PMAX 4750. Weights came in much later than the equipment. Collars were missing, and the 10lb weight bumper plates won't slide over the smith bar. Pulleys were broken and the smith bar had bent componets. Additionally the pull up bar shows signs of repair. I've worked through three different people and still don't have any resolution. In fact I tell a new person each day through a mysterious text each day what the problems are. Spend the extra grand and get something made in the USA. Also, the metal is very cheap. It bends easily just from fastener tightening. RitKeep should be embarrased.

2025年1月7日
自発的なレビュー
5つ星のうち5の評価

AUSSIE Review – BEST Value + Strong + Versatile + EXCELLENT Support

As almost all the reviews of the PMAX 5600 were US based, I approached this purchase very carefully. I was in constant communication with the US Support team who were EXCELLENT during the initial enquiry period and purchase. Be aware they do not have a local Support team (as of writing this review) but I found their US Support to be quick to respond to emails with detail in their replies i.e. not an AI Bot !
BE AWARE that you may encounter an International Transaction fee of approx. $80 AUD, as I did, if paying with PayPal. Ensure you add that to your budget.
POSITIVES:
1) DELIVERY - The equipment was delivered within days of ordering however ensure you are home or give explicit instructions as some of the boxes are very heavy.
2) COMPACT - Total number of boxes for the PMAX 5600 is 8 – 4 x for the unit itself + 4 x weight stack boxes (approx. 30 kilo each weight stack box)
3) PACKAGING - Packaging was thorough and thoughtful. Each box had adequate cardboard encasing as well as being strapped and plastic wrapped. This added confidence that equipment would arrive undamaged.
4) ASSEMBLY – Provided BOTH written instructions AND an instructional video that was EXTREMELY Useful! Make sure you get the 2025 model instructions if you purchase around the time of this review. I assembled the whole unit by myself so I also recommend using a ratchet socket set as well as ring spanners for assembly (just makes it easier ) and a G Clamp for holding certain parts while assembling.
5) QUALITY – I compared 4 different units in this Functional Training category by going and trying the others myself. I found the other units either overpriced or the gauge of steel to be less than the 14 Gauge of this unit. One of the competitors was so flimsy that the whole unit rocked in doing pullups. Although I was not able to try the PMAX before purchase the risk was rewarded in the high quality of the unit.
6) SUPPORT – Seriously second to none. Every question I had, both before and after purchase, was answered quickly and effectively which added to the level of confidence in purchase. My unit had a number of 60mm bolts missing which they took on board and arranged delivery of the bolts.
NEGATIVES:
1) The ONLY thing I can pick up on is the fact that there are some discrepancies between the written instructions and the Assembly Instructional video in terms of the length of bolts (70mm vs 75mm) in completing the top support structure.
CONCLUSION:
I procrastinated for months before purchasing to ensure I researched all aspects of this decision .. I am EXTREMELY happy with the outcome. I STRONGLY recommend the PMAX 5600 2025 edition!

2024年12月4日
自発的なレビュー
5つ星のうち5の評価

I was skeptical at the quality of this…

I was skeptical at the quality of this thing, considering the price, but it is a solid piece of equipment. It was quick and easy to assemble mostly by myself, though I did take advantage of an extra set of hands while putting the two back braces on. Absolutely worth of money.

2024年8月7日
5つ星のうち5の評価

Got it as it was under

Got it as it was under the exercise equipment budget provided by my employer and it is GREAT. Easy to build, stable enough once up, has safety bars, holds all the weight that I'm going to be lifting and.. well that's all about it.

2024年8月2日

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