Rixos Hotels レビュー 

Rixos Downtown Antalya.Such a beautiful hotel but the guest services staff is very unprofessional.Especially Yasmine, her answers have nothing to do with customer service at all. She told me I shouldn't have come to Rixos Antalya if I believe Turkey has terrorists?!

Reason of writing a review her is I completely lost trust in Tripadvisor

Stayed in the Rixos Seagate Sharm El Sheikh twice in less than a month, and as an outside guest, have had also a dinner at their open buffet hotel - so total visits = 3

The hotel is horrible by all means (except staff at restaurants)

1. Have seen with my eye the same similar incident which one of the reviewers here wrote about a waitress flirting at her husband. Have seen the waitress exceeding all kinds of limits!

2. Dinner for an outside guest cost $100 per person with no alcohol, however, hot meals displayed and served cold

3. Dealing with reservation, you need to watch your debit card. Booked one month in advance, and for them to verity your debit card, instead of processing a symbolic value (like $1), they charge you the whole value!
Not only, but they claim it is authorisation only, while you and I and the whole world knows that processing on debit cards means taking money from your bank!

4. Have done a mistake on booking.com, and instead of booking a room for 2 people done it for 3, and only noticed while checking into the hotel
For the reception person - seeing 2 standing inform rod him - instead of informing booking.com and sort it for me, he charged me $621 per night per room!!!!
Not only, and accommodated me in a room with an ugly extra bed, despite knowing that we are 2 only
Moreover, gave me the keys after he insisted that I pay the wrong value, never offered me to show me where is the room

5. Guest relations are so so so smart. You write a review on tripadvisor, they will apology to you in writing on your inbox (behind the seen), but at the same time they will communicate with Tripadvisor and manage (taking advantage of some wording pitfalls in your review), and get the review removed!!!

Ladies and Gents

Beware, be carful, be alert...and reconsider!!!

We've always spent our vacation in Sharm El Sheikh but this time we've decided to follow our friends' suggestion and stay at Rixos Seagate Hotel and I like to inform you with my experience in the hotel. The first impression was that the hotel was so amazing and elegant but unfortunately I was shocked and not pleased due to the situation that happened with us while having dinner at A La Carte Restaurant. There was an employee there called Nariman or Nermine as far as I can remember who was smiling and looking at at my husband all the time, and she was acting awkwardly, so I thought she needs tips and that's why she acts in that silly way. Then she came to our table and started talking to my husband neglecting my presence as if I am not there. She started asking my husband questions like "Do you have a suitor for me looks exactly like you?" "I have a nice voice and I can sing for you a special song". After that the harassment started and she looked at my husband in an unacceptable way and when I told her that's enough and she has to stop, she replied by saying that she likes to joke with the guests and added that she's in a relationship with the department manager and when I asked her what the department name is, she said "Mahmoud". I wanted to talk to the department manager and complain to the hotel management but my husband refused because he didn’t like to make problem specially in our stay, but that's not an acceptable employee's level to work in such a known brand, five star hotel, so you must choose employees who have manners and polite to suit the name of your hotel. My husband and I were thinking of extending our vacation until the new year if we liked the residency, but we left on the intended checkout day and went to the Maldives for two weeks. We were very happy not to mention how politely the employees dealt with us there and we felt a huge gap in how the employees treated us at Rixos and there. I decided to write my review on Rixos website and tripadvisor but I couldn't because of the bad internet connection in the place we were in but now I am sharing my very bad experience with you from America in order to avoid the repetition of this situation with my friends or with other guests.

Rixos Premium Tekirova
This hotel is truly amazing. I visited it on 2019 August and was so happy that when got back, week later, booked a room there for 2020 August.
Hotel's environment and sing seeings and views are truly amazing especially when you walk at your room balcony and look it immediately stun you.
Hotel room service was good and professional. But it has where to endeavor ( at least with that experience I faced ).
Staff, receptionist workers and others was very friendly,helpful and very easy to communicate in any language.
Entertainment team ..only good words for them. So friendly, so talkative, so energetic, so polite, so respectful, so thoughtful, not to importunate. All games was interesting by all meanings. If not them my holiday would be good, but very boring, especially as for young person.
Evening shows was very interesting and probably made a big difference from other hotels evening. Other can't even compare by that.
Only minus I can find is when walking to sea, there is many rocks, it's very hard to walk..

Stayed for 2 nights, and I can say, the best we had from 8 years staying in Dubai. Clean and superv client service!

Just had the most disgusting dinner experience at Rixos Antalya. Cats are everywhere - INSIDE - and even fed on the table without the staff borthering.
When confronted with complaints the hotel management is arrogant, rude and without any understanding.
Thank you Rixos - I will never set foot there again!!!

Quite poor experience due to admin issues and not English speaking personnel in Borovoe (Kazakhstan)

Great hotel in Kemer. I like it!