The staff were friendly and explained everything well. The motorhome already had 37,000 miles on it, so it was showing some wear and tear. The mattress was sagging. But the worst part was that the bl... もっと見る
企業が回答しました

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
The staff were friendly and explained everything well. The motorhome already had 37,000 miles on it, so it was showing some wear and tear. The mattress was sagging. But the worst part was that the bl... もっと見る
企業が回答しました
Good driving RV, strong engine. However, not all accessoires we paid for were in the RV like blankets, coffeemaker, etc...Also toilet cleaning tablets were insufficient leading to a stench. We h... もっと見る
企業が回答しました
Overall, we had a good experience with the camper. The biggest downside was finding ants in several areas throughout the camper, which forced us to carry out a full pest control treatment u... もっと見る
企業が回答しました
Great rental product & experience. The vehicle performed perfectly and we had a blast using it through our trip. I thought the pricing was fair (for the newer, more reliable vehicle and class), an... もっと見る
企業が回答しました
Road Bear RV was founded in 1980 by a Swiss entrepreneur and initially operated as Road Bear International RV in Canada before expanding into the United States. In 2001, our founders transformed the company into Road Bear RV, focusing on maintaining a modern fleet tailored to their guests' needs. Today, Road Bear RV stands as a leader in the RV rental and sales industry with 8 premier locations across the United States. We are dedicated to providing a luxurious and unparalleled user experience, treating our guests not just as customers but as friends we have the privilege of hosting. Our modern fleet of meticulously maintained RVs is tailored to meet the highest standards, ensuring every detail of your adventure is catered to with precision and care. To enhance your journey, we offer complimentary shuttle services from select locations to and from our locations. Our dedication to excellence extends to a range of amenities, including Wi-Fi, GPS systems, and thoughtfully curated convenience kits, all designed to elevate your travel experience. Every aspect of our service prioritizes your convenience and satisfaction. At Road Bear RV, luxury is not just a promise—it is our standard. We invite you to experience the difference of a journey crafted with care, where every mile is filled with comfort, elegance, and exceptional service. Join the Road Bear RV family and let us host you on an unforgettable adventure.
当該企業による記述

28404 Roadside Dr, 91301, Agoura Hills, CA, 米国

顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Road Bear RV - Los Angeles からの回答
The staff were friendly and explained everything well.
The motorhome already had 37,000 miles on it, so it was showing some wear and tear. The mattress was sagging. But the worst part was that the black water valve was leaking; this caused black water to accumulate in the storage compartment and then spill out onto the road. We had to drain the black water every two days to prevent an odor inside the motorhome—even when the tank was only a third full.

Road Bear RV - Los Angeles からの回答
We had a very positive overall experience with the RV rental. The staff at both pick-up and drop-off were friendly, helpful, and professional. We especially appreciated the older gentleman whose name we unfortunately didn’t catch — he was exceptionally kind and had a great sense of humor, making the whole experience even more enjoyable.
The RV itself was in good condition and served us well throughout the trip, except for an issue with the generator, which stopped working halfway through our journey. The customer service representative we spoke with on the phone was very friendly and did her best to help us troubleshoot the problem remotely, although we were unable to resolve it that way. We were then directed to a repair shop in the town where we were staying. The mechanic explained that the problem was caused by fuel with too high an alcohol content and recommended switching to higher-quality fuel, which successfully solved the issue.
Overall, we had a great experience and were very happy with the service and the RV. We truly appreciated the friendly staff and their efforts to help us along the way.

Road Bear RV - Los Angeles からの回答
Waoooo. It was on hell of a ride. A family of five. We had very great time together. The rv was the best. We loved it very much and probably will come back again for a second time

Road Bear RV - Los Angeles からの回答
Road Bear made our dream holiday come true. It was a very good service and every problem was solved by the great team and their manager! We owe them big thanks!

Road Bear RV - Los Angeles からの回答
Service was great. We got help from Mr. Para, who was so kind and very knowledgeable for helping a first time RV renter such as myself. He even drove me to the car rental place nearby after we dropped off the camper. It was a very smooth experience for pick up and drop off, and the whole team was very kind with great explanations and free coffee too. Thanks Mr. Para!

Road Bear RV - Los Angeles からの回答
Pick-up and return were very efficient, reliable and fair. The vehicle itself was not in the best condition with a number of minor but practical deficiencies (leaks, functionality, dead batteries), however, service was good.

Road Bear RV - Los Angeles からの回答
Overall, we had a good experience with the camper.
The biggest downside was finding ants in several areas throughout the camper, which forced us to carry out a full pest control treatment using products we had to buy ourselves.
The worst part was the bedding:
The rear double mattress was infested, making it completely unusable for the first 3 nights.
The first night was extremely uncomfortable sleeping in the over-cab bed above the driver's seat, as there were ants there too, and we could feel them crawling up our legs during the night.
Additionally, we had an issue with the generator, which failed to start on two separate days.

Road Bear RV - Los Angeles からの回答

Road Bear RV - Los Angeles からの回答
The pick-up in Los Angeles was somewhat chaotic. We had completed the online check-in, so we expected everything to be ready, but there were still quite a few documents to process. In addition, they still had to load the bedding, tables, and chairs.
The Wi-Fi was not set up at pick-up, but a fair compensation was agreed upon when we returned the vehicle.
The drop-off in San Francisco was smooth, efficient, and hassle-free.
Overall, it was a very pleasant experience, and we were very satisfied with the service. ⭐⭐⭐⭐☆

Road Bear RV - Los Angeles からの回答
Good driving RV, strong engine.
However, not all accessoires we paid for were in the RV like blankets, coffeemaker, etc...Also toilet cleaning tablets were insufficient leading to a stench.
We had good help/service at Las Vegas for missing and broken items.
We were also very happy with the shuttlebus van LA Agoura Hills to our Hilton Airport Hotel.
All in all, a fantastic experience with the Road Bear Campervan

Road Bear RV - Los Angeles からの回答
Prima geregeld allemaal en mooie campers. Gaat allemaal lekker snel met het ophalen en terugbrengen.

Road Bear RV - Los Angeles からの回答
Pick up and drop off were fine. On road service because of flat tire was unresponsive and we had to figure out the problem ourselves. The RV was nice but in some places a bit run down. The price was higher compared to competitors and I would not agree that road bear is much better.

Road Bear RV - Los Angeles からの回答

Road Bear RV - Los Angeles からの回答
Great service and vehicle conditions (clean and ready to go)

Road Bear RV - Los Angeles からの回答
Great rental product & experience. The vehicle performed perfectly and we had a blast using it through our trip. I thought the pricing was fair (for the newer, more reliable vehicle and class), and Road Bear was extremely transparent and communicative.
I never felt "nickel and dime'd", because they didn't try to hide anything or sneak around - they were clear on cost.
The staff were all incredibly helpful and spend a bunch of time getting us set up and confident.

Road Bear RV - Los Angeles からの回答
Easy on line registration and great service at the facility

Road Bear RV - Los Angeles からの回答
Very very good service, nice staff, easy fast communication. We had some hiccups during our 63 nights in the RV, but roadbear did everything to help us out. It's an easy camper to work with if you never camped before. We had a great time

Road Bear RV - Los Angeles からの回答
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