Roadtrips レビュー 

Roadtrips からの回答

2026年3月10日

Jeff, thanks for taking the time to share your feedback. Having traveled to multiple Olympics with us, we particularly appreciate your insights and value hearing from you. We’re glad that you and your family enjoyed interacting with our host staff. They also mentioned that they enjoyed the time they spent with your family, sharing drinks and conversation at the Hotel Principe di Savoia when you arrived. I know from your Paris Summer Games experience, how much you enjoyed the Roadtrips Hospitality nights that we often have major events. For this event, due to the disparate schedules of guests we chose to run one-on-one hospitality as an alternative and we’re sorry that that wasn’t as enjoyable for you as your past group hospitality experiences. You also mentioned that it would have been nice if our staff would have accompanied your family to one of your earlier events. Although that’s not a set inclusion in our packages, our host teams often do just that and are willing to ride along as needed when it’s helpful for guests’ experiences or for guests to gain comfort with getting to events. We will try and make sure that we make the offer more proactively to you on a future trip.

Thanks again for the feedback — we really appreciate you taking the time to let us know.

Roadtrips からの回答

2026年3月2日

Thank you so much for the kind review! We’re thrilled to hear you had a great experience and that Kris, Vanessa, and Jeff took such good care of you both during planning and on site. It means a lot to know your Olympic adventure was a trip of a lifetime.
We truly appreciate the recommendation and hope you travel with us again soon!

Roadtrips からの回答

2026年3月2日

That truly means a lot — especially coming from one of our favorite clients! We’re so glad everything was perfect from beginning to end. Thank you for your continued trust in us, and we always look forward to helping you plan the next one.

Roadtrips からの回答

2026年2月24日

Thank you so much for the kind words! We’re thrilled to hear you and your family had such a terrific trip and that everything from the accommodations to the event tickets went smoothly. Jeff and Vanessa will be so happy to know they helped make the experience special.
We really appreciate you trusting Roadtrips with such an important family adventure, and we hope to help you create another “trip of a lifetime” again soon!

Roadtrips からの回答

2026年2月24日

Thanks so much for the feedback! Our goal is to keep things easy and well-run while still making it feel personal, so that means a lot to us. We appreciate you traveling with Roadtrips and hope we get to plan another trip with you soon!

Roadtrips からの回答

2026年2月20日

Thank you so much for the kind words! We’re thrilled to hear Greg took such great care of you! We’ll be sure to pass your feedback along to him, as I know it will mean a lot. We hope to welcome you on another Roadtrips adventure again soon!

Roadtrips からの回答

2026年2月20日

That’s wonderful to hear — thank you so much for passing that along! We’re really glad your clients had a great experience and truly appreciate the 5-star feedback. We look forward to working together again and taking great care of your next client!

Roadtrips からの回答

2026年2月18日

Thanks so much for the great feedback! I’m really happy to hear you felt taken care throughout your whole experience with us!

It’s also wonderful to hear you loved the Hotel Château Monfort — it really is a special place, and I’m glad the staff helped make your stay even better.

I’ll be sure to pass your kind words along to the team. Thanks again for choosing Roadtrips, and we hope to help you plan another trip soon!

Roadtrips からの回答

2026年2月18日

Thank you so much for taking the time to share your experience! We’re delighted to hear that everything — from the initial booking and planning, to your accommodations and tickets — came together perfectly for your Winter Olympic adventure in Milan.

It’s especially wonderful to know Jeff and Vanessa helped make your time onsite smooth and stress-free, so I’ll be sure to pass along your kind words to them — they will truly appreciate it.

We’re grateful you chose Roadtrips to be part of such a memorable experience, and we hope to help you plan another adventure again soon!

Roadtrips からの回答

2026年2月18日

Thank you so much for your kind review!
We’re delighted to hear that Kris was quick, informative, and efficient throughout the planning process.
We truly appreciate you taking the time to share your feedback and we hope to help you plan another trip in the future!

Roadtrips からの回答

2026年2月12日

Thank you so much for the wonderful feedback — I really appreciate you taking the time to share it. I’m thrilled to hear you had such a brilliant couple of weeks in the USA and at the Super Bowl in Santa Clara.
We truly appreciate you traveling with us, and we hope we can help plan another trip for you again soon!

Roadtrips からの回答

2026年2月11日

Thank you very much for sharing your feedback. I’m really glad to hear you had a lovely time together as a family and overall enjoyed the experience — that’s exactly what we hope for!

We do appreciate your comments about tailgate. While the tailgate location is determined by the event organizers and stadium restrictions and is unfortunately outside of our direct control, I will absolutely share your feedback with our on-site and operations teams for future event planning.

Thank you again for traveling with us, and we truly appreciate you taking the time to provide the feedback.

Roadtrips からの回答

2026年2月11日

Dear Rae,

It’s unfortunate that we were not able to provide your fiancée’s group with complimentary ticket upgrades for the Super Bowl this past Sunday. His Bachelor Party group that you purchased the package for were great to deal with on the ground. They appeared to have a great time at the Game and were highly complimentary of our host team’s service. Alex from our host team shared that a number of participants in the group gave very positive comments to our hosts. As we relayed to you in our many communications, seating is guaranteed within certain sections (and was provided as such) and is contracted early to ensure ticket authenticity. While we do endeavour to provide upgrades when possible, we are not able to ‘play the market’ in the final days ahead of the event to provide no charge upgrades and so we apologize for being unable to meet your request for that. However we would point out that all parts of your package were fully delivered as promised and at the agreed rate. We always strive to make our communication and invoices clear and after multiple reviews were are confident that they were for this trip.

Roadtrips からの回答

2025年7月22日

Thank you so much for your thoughtful feedback! We’re absolutely thrilled to hear that your trip to London and the Wimbledon Tennis Championships was such a memorable and enjoyable experience.

It’s wonderful to know that the Park Plaza Westminster Bridge Hotel met your expectations in both comfort and location, and that you were able to explore so many of London’s iconic sights nearby. We’re especially glad you enjoyed the Debenture experience at Wimbledon — from the incredible seats to the service at the Rooftop Restaurant.

We truly appreciate you sharing your highlights and kind words about the staff both at the hotel and throughout your journey. It was a pleasure to be part of your adventure, and we hope to welcome you again on another unforgettable trip soon!

Roadtrips からの回答

2025年7月17日

Thank you so much for your kind words! We're thrilled to hear you had a great Wimbledon experience and that the planning process went smoothly. Raphael will be pleased to know he was helpful during your time in London. We truly appreciate your recommendation and hope to welcome you on another Roadtrips adventure soon!

Roadtrips からの回答

2025年7月10日

Thank you so much for your feedback — we’re glad to hear the trip was well managed and that our representative was prompt and helpful during your experience. We do very much appreciate your honest comments regarding the Park Plaza Westminster. While it’s a centrally located and well-reviewed property that often provides convenience and accessibility for our guests, we understand that hotel preferences and experience can vary, especially when it comes to atmosphere and service. Your perspective is helpful, and we will provide your comments to our product team and keep them in mind for future planning. We’re grateful you chose to travel with us, and we hope to have the opportunity to welcome you again on a future trip!

Roadtrips からの回答

2025年6月4日

Thanks so much! We're really glad the app was useful and that you felt kept in the loop before the trip. Hope to see you on another trip soon!

Roadtrips からの回答

2025年6月3日

Thank you so much for your feedback. We’re happy to hear that Alex and Greg made a great impression and that you enjoyed your overall experience.
We also appreciate your honest comments about the cost. Our goal is always to offer a seamless, worry-free trip with personalized service—including on-site support and police-escorted race day transfers—that can be difficult to arrange independently. That said, we take your feedback seriously and will continue working to ensure we’re delivering strong value to every guest.
We hope to have the opportunity to welcome you again in the future and will certainly keep your input in mind as we strive to improve.

Roadtrips からの回答

2025年6月3日

Thanks so much for the kind words! We're really glad you had a great time, enjoyed the seating, and that all the extra events added to the experience. Awesome to hear the hosts were helpful and easy to connect with. Hope to see you on another trip soon!