I wanted wine from a particular South African estate. Robertsons had one varietal at a sensible price but not my favourite merlot. I contacted Jamie to see if they could get it before Christmas, who t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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You emailed to say you have more stock arriving this week. It’s Friday night and I haven’t been notified if the stock has arrived , let alone my order processed UPDATE: I was contacted very late on... もっと見る
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Easy ordering process with the knowledge via a checking email that the product was in stock. Excellent wine and was well packaged. Struggled with the tracking process via shop and so was expecting d... もっと見る
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Amazing service. I ordered 6 bottles of Passo del sud (the price was the best I'd found online). Once the order was placed, I received an email asking was I available the following afternoon, betw... もっと見る
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企業情報
当該企業による記述
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
連絡先
4.8
優良
117件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Robertson Wines からの回答
Thank you very much Julie!
They followed a good procedure and it…
They followed a good procedure and it worked perfectly and the wine was good too
2026年6月10日
Robertson Wines からの回答
Much appreciated Judy for the lovely feedback, glad you enjoyed the wine!
I always receive exceptional service…
I always receive exceptional service from this fabulous wine company. Highly recommended for a great choice of wines at a good price, fast delivery and exceptional customer service. ⭐️⭐️⭐️⭐️⭐️
2026年6月7日
Robertson Wines からの回答
Thank you so much Helen! We always love seeing your orders come in, you've been a customer of ours for a while now and we really appreciate your continued business and that we're able to meet your expectations every time!
Good service and friendly guys
Good service and friendly guys. My only concern was as I was having the wine delivered directly by Robertson’s I was unable to track the delivery
2026年5月21日
Robertson Wines からの回答
Thanks for the order and review Glyn. We delivered your order on the date requested and we always call you in advance when delivering ourselves to ensure you will be in. This is a free and flexible service provided by ourselves so tracking is not possible. But we always call ahead to see what works best for you. You can also opt for Parcelforce delivery at checkout if that suits you better. Thanks again!
great wine and service
2026年5月29日
Robertson Wines からの回答
Thank you very much Nigel. Much appreciated for the very kind review mate.
Robertson Wines からの回答
Thanks for the feedback Peter. We never charge more than we absolutely have to so this is appreciated mate, cheers!
Excellent service all round
Excellent service when ordering and delivery was spot on. Highly recommended!
2026年5月13日
Robertson Wines からの回答
Cheers Neil! Glad you were happy with everything!
Had the exact wine I was after
Had the exact wine I was after, easy order and very quick delivery.
2026年5月1日
Service is excellent
Service is excellent, only compromised by contradicting delivery emails from Royal Mail
2026年4月23日
Lovely guy
Lovely guy, very helpful. Needed some wine urgently and my order went wrong but corrected straight away and put on next day delivery.
2026年4月13日
Robertson Wines からの回答
Thank you Joanna for the nice review! Happy we got it sorted in the end. Do let me know if you need anything else per our conversation, thanks!
Robertson Wines からの回答
Thank you Terence! Enjoy!
I ordered two cases of wine for our son…
I ordered two cases of wine for our son to be delivered to London . Then he was going away and everything got complicated . But you kindly agreed that I cancel the order which was a relief to me !
So I was v appreciative of that .
I will wait for the refund into my bank account .I will be ordering again .
2026年3月20日
Robertson Wines からの回答
No problem at all. Looking forward to seeing another order from you, fingers crossed for next time! Thanks!
Initial order some time ago enabled new…
Initial order some time ago enabled new order to be processed quickly. Delivery made to a Flat but worked well.
2026年2月26日
Robertson Wines からの回答
It was lovely to see and deliver to you personally so quickly Dorothy. Thanks for the kind words!
Quality wine at a good price
Wine arrived in good time. This is a quality wine & price is very good
2025年12月18日
Robertson Wines からの回答
Thanks ever so much for the feedback Derek. Much appreciated!
Excellent customer care
The company called to make sure they had the correct address at a busy time of the year and ensured we were kept up to date with delivery of the package. They altogether first class service from Jamie. I’m
2025年12月19日
Robertson Wines からの回答
Thank you ever so much Tom for the lovely review! I am glad you got it in time for Christmas, and hope you had a great one too. Happy New Year mate!
What a Service
First class delivery came when there said it would ,
I will definitely re-order.
2025年12月12日
Robertson Wines からの回答
Much appreciated Malcolm. We also appreciate your patience during the Christmas period as we've been working through a backlog of orders. Thanks!
Robertson Wines からの回答
Thank you very much Paul. Glad we found you in the end, enjoy!
Robertson Wines からの回答
Glad you got it safe, and thanks for the great review! Really helps us!
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