ROCCABOX レビュー 

ROCCABOX からの回答

2026年6月11日

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you continue to enjoy our mystery boxes and find them to be such a luxurious treat. It's especially lovely to know that you're discovering new products that you genuinely use and enjoy. 😊

Creating that sense of excitement and introducing our customers to new beauty favourites is exactly what we aim for, so hearing that you always look forward to receiving your boxes means the world to us.

Thank you for your continued support, and we can't wait to surprise you with more beauty discoveries soon! 🎀

ROCCABOX からの回答

2026年6月11日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you found the products to be okay and that you felt the box was worth the price you paid. However, we're sorry to hear that the contents didn't exceed your expectations or provide the level of value you were hoping for.

The advertised value is based on the brands' official RRPs, though we understand that perceived value can vary depending on the products received and individual preferences.

We appreciate your honest feedback and have shared your comments with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月11日

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you loved your box and felt it was fantastic value for money. It's especially lovely to hear that you took the time to look up the products and were so pleased with the value you received. 😊

One of the things we love most about ROCCABOX is helping customers discover exciting beauty products at a fraction of their combined value, so we're thrilled your box exceeded expectations.

Thank you for your lovely feedback and support. We hope to treat you to more beauty favourites again soon! 🎀

ROCCABOX からの回答

2026年6月11日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that the product selection felt a little random for you. Our mystery boxes are designed to include a variety of beauty products across different categories, giving customers the opportunity to discover new brands and products they may not otherwise have tried.

We also appreciate your comments regarding the overall value of the box. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and where they may be available elsewhere.

Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月11日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the contents of your Mystery Box. Our boxes are designed to include a mix of product sizes and brands, however we understand that the selection you received did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and their own perception of value, which can affect the overall experience.

We're sorry that the box did not feel reflective of the advertised £200+ value for you. Your feedback regarding both the product sizes and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you so much for the 5 stars! 💗

We're delighted to hear your order arrived quickly and that your daughter is delighted with the products. Knowing we've helped put a smile on someone's face is exactly what we love to hear! 😊

Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats! 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that the box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, but we understand that the selection you received did not include brands that were familiar to you.

We're also sorry that the contents did not feel reflective of the premium value advertised. The advertised value is based on the brands' official RRPs; however, we appreciate that perceived value is just as important to the overall experience.

Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave such detailed feedback. 💗

We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. We understand that customers have different preferences and expectations when it comes to beauty products, particularly those who are familiar with premium beauty retailers and luxury brands.

The advertised value of our mystery boxes is based on the brands' official RRPs. However, we appreciate that products may also be available through other retailers and marketplaces at discounted prices, which can affect how the overall value is perceived.

We're also disappointed to hear that your interaction with our customer service team left you feeling dissatisfied. We always aim to provide helpful, professional support and are sorry that this was not your experience.

Your feedback regarding the product selection, perceived value, and customer service experience has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We appreciate your comments regarding the perceived value of the products received and are sorry that the box did not meet your expectations. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that the Mystery Box wasn't the right fit for you. As our mystery boxes contain a surprise selection of products, we understand that personal preferences play a big part in how the contents are received, and we're disappointed to hear that none of the products suited your needs.

While we're pleased the items were able to be gifted and enjoyed by others, we're sorry that your own experience left you feeling disappointed. Your feedback regarding the product selection has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you felt the products were not worth the money. We always aim to provide customers with great value and an enjoyable experience, so it's disappointing to learn that the box did not meet your expectations.

We appreciate your feedback and have shared your comments with our team as we continue reviewing and improving our product selection and mystery box offers.

Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback, Juli. 💗

We're sorry to hear that the box didn't meet your expectations in terms of value. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences.

We appreciate your honest feedback and are sorry that the contents did not feel reflective of the savings you were expecting. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your Mystery Box didn't meet your expectations, particularly as it was purchased as a gift. We also apologise that the box arrived squashed, as we appreciate how important presentation is when giving a gift to someone special.

We're disappointed to hear that the product selection wasn't what you had hoped for. Our mystery boxes are designed to offer a surprise assortment of products and brands, but we understand that not every selection will suit every recipient.

Your feedback regarding both the packaging and product selection has been shared with our team as we continue reviewing and improving our mystery box experience. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your order took longer to arrive than expected, particularly as it was intended as a gift. We understand how disappointing this can be when you're looking forward to giving it to someone special.

We're also sorry that the contents did not meet your expectations. The advertised value is based on the brands' official RRPs, however we appreciate that perceived value can vary depending on the products received and current retail pricing available elsewhere.

We do appreciate your acknowledgement that the box still represented good value overall, and we're grateful for your feedback regarding both the delivery experience and product selection. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that, overall, your experience was okay and that you enjoyed some of the products included in the Sky promotion box.

We're sorry to hear that the contents did not feel reflective of the advertised £200+ value. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere.

We're also sorry to hear that the mascara primer was not in the condition you expected. If you haven't already done so, please contact our customer service team who will be happy to look into this for you.

Thank you for your feedback regarding both the product selection and the mystery box format. We appreciate your comments and have shared them with our team as we continue reviewing and improving our offers. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We’re sorry to hear you were disappointed with the Sky VIP Mystery Box. Our mystery boxes are designed to include a mix of products and sizes, with the advertised value based on the brands’ official RRPs. However, we understand that the products you received did not feel reflective of the advertised value or meet your expectations.

We appreciate your comments regarding the product selection and perceived value, and your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you so much for the 5 stars! 💗

We’re delighted to hear you found the box such great value for money and enjoyed the products inside. That’s exactly what we aim to deliver with every ROCCABOX.

Thank you for your lovely feedback and support — we hope to treat you again soon! 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We’re pleased to hear you felt the box offered exceptional value for the price paid. We also appreciate your comparison and understand that different beauty boxes appeal to customers for different reasons depending on the brands, product mix, and overall experience they’re looking for.

Your feedback has been shared with our team as we continue reviewing and developing our boxes to deliver the best possible value and product selection for our customers. Thank you for sharing your thoughts with us. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear your parcel appears to have gone missing in transit. While we appreciate your understanding that the delivery itself is handled by the carrier, we completely understand how frustrating it is when you're left waiting for an order and unsure of its whereabouts.

If you haven't already contacted our customer service team, please do get in touch so we can investigate the issue with Royal Mail and work towards a resolution for you.

Thank you for bringing this to our attention, and we hope we're able to get this sorted for you as quickly as possible. 🎀

ROCCABOX からの回答

2026年6月10日

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs; however, we understand that products may be available elsewhere at discounted prices, which can affect how the overall value is perceived.

We appreciate your comments regarding the value of the products received and understand why this left you feeling disappointed. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.

Thank you for sharing your thoughts with us. 🎀