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2025年5月28日

Hey Derrick, I'm real sorry to hear that you didn't have a good experience with my company. We strive to give the best support possible to our clients. I will look into who was communicating with you and address this to ensure it doesn't happen again. Best of luck to you with your Supplement brand.

Rocktomic からの回答

2025年5月28日

Hello Richard, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Richard Vasquez.

If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.

Rocktomic からの回答

2025年5月28日

Hello, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Tim&Tanya. If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.

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2025年5月28日

Hello Stevie, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Stevie Rheeno. If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.

Rocktomic からの回答

2025年5月28日

Hello S.C., I’m Aaron Peden, co-founder of Rocktomic, and I want to respond personally to your review. I’m genuinely sorry you had such a frustrating experience—it’s clear you’re upset, and I never want a client to walk away feeling the way you do.

Let me address each of your concerns directly:

Sample Quality: I agree—if you received a sample that looked used, half-full, or unprofessional, that’s completely unacceptable. All of our supplements are third-party tested, U.S.-manufactured, and shipped new from our fulfillment centers. If the product you received fell below that standard, we should’ve made it right immediately—and I apologize if we didn’t.

Missing Samples: I’ve looked into your claim regarding the 5 additional samples and tracking labels. It sounds like there may have been a fulfillment error or delay on our end, which is not typical, and if you still haven't received them, we will absolutely take ownership and make sure you’re refunded or re-shipped immediately.

Website Delay: Our websites are built after labels are approved, since the design, branding, and product details need to match. I understand your frustration if samples never arrived to approve the labels—that’s a breakdown in the process, and it shouldn’t have happened. We’ve recently overhauled our fulfillment and design coordination systems to avoid exactly this kind of bottleneck.

Customer Support: You're right that it used to take us too long to respond. We’ve scaled up our customer support team significantly and now offer faster replies, scheduled support calls, and better tracking to ensure our clients are taken care of more effectively.

BBB Accreditation: Our profile is currently undergoing standard updates, not suspension for misconduct. We’re one of the only companies in our space that openly lists our pricing and fulfillment structure, and while we’ve made mistakes in the past, we continue to learn from them and improve.

At the end of the day, we’re not perfect—but we’re not crooks. We’re a real company that’s helped over 25,000 clients build supplement brands and generate over $200M in revenue collectively. Still, if we failed you, I take full responsibility.

If you’re open to resolution, please email me directly at a.peden@rocktomic.com. I will personally make sure your concerns are addressed.

Rocktomic からの回答

2025年5月28日

Hi Christina,

I’m Aaron Peden, co-founder of Rocktomic, and I’m really sorry to hear that your experience ended on a sour note. I want to respond personally, because your feedback—and your business—matters to me.

First, I fully acknowledge that when you joined us back in 2020, our systems and team were still evolving. We’ve made major improvements since then, including bringing on an entirely new web and design team to better serve our clients. I regret that you didn’t get to experience the level of quality and support we offer today.

Regarding the fulfillment fees: the $2 per product return fee you mentioned has always been clearly disclosed in our catalog and onboarding materials, and it covers the labor and repackaging involved in product returns—even when using the original boxes. I absolutely understand why that might feel frustrating, especially when paired with the expiration issue, but we apply this policy consistently to all clients to remain fair and transparent.

It’s also important to note that despite the challenges, you successfully sold approximately $8,000 in product and recouped your original $2,000 investment. That’s not to minimize your concerns, but to recognize that you did build something meaningful during your time with us.

As for the customer service process: we’ve heard this feedback and taken real steps to improve. We’ve overhauled our support system with faster response SLAs, live agent scheduling, and better ticket tracking. We’ve grown—sometimes painfully—but we’re committed to learning from every experience, including yours.

I wish things had ended on a better note, and I sincerely appreciate the time you spent building your brand with us. If you'd be open to a conversation or have any unresolved issues, feel free to reach out directly at a.peden@rocktomic.com. I’m here.

Rocktomic からの回答

2025年5月28日

Hello Coptic Mark, I’m Aaron Peden, co-founder of Rocktomic, and I’m sorry to hear you felt misled about your experience. I want to respond personally to clear up a few things and acknowledge where we can do better.

First off—our clients are not paying for a bunch of videos. The video library is simply there to guide you step-by-step through launching your supplement brand. What you’re actually paying for is:

Full access to our entire catalog of 140+ U.S.-made supplements

White-label rights

Professional label and logo design services

E-commerce fulfillment setup

Our team’s hands-on support for every part of your brand setup
And access to the lowest wholesale pricing in the industry—without any inventory requirements.

That said, I hear your frustration about the workflow. Yes, right now you do submit SKUs via email or form. This is because every brand setup is custom-built—we don’t offer a cookie-cutter dashboard because we treat each label, product, and storefront as a unique asset.

But I agree: it should be more streamlined. In fact, we’ve already begun investing in platform development to automate product selection, label submission, and fulfillment visibility—based directly on feedback like yours.

And to clarify: once your store is live, you absolutely do not need to email us to fulfill orders. Our backend integrates with Shopify and WooCommerce so that orders are auto-fulfilled without you lifting a finger.

As for the marketing—our site shows visual representations of the process, but I take your comment seriously. We're in the process of updating our visuals and messaging to better reflect what the platform currently looks like while we continue improving.

You’re right about one thing: Rocktomic has powered over $50M in sales for our clients, and that's exactly why we're reinvesting into stronger tech and support to match the growth.

If you’re open to giving it another look or if you'd like to walk through it live with our onboarding team, email me personally at a.peden@rocktomic.com and I’ll make sure you're taken care of.

Thanks again for the honest feedback—it helps us build a better company.

Rocktomic からの回答

2025年5月28日

Hello Kyle, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Kyle Hanley. If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.

Rocktomic からの回答

2025年5月28日

Hello Hanh, unfortunately we don't have a client in our system named Hanh. This is the phone number to call us directly since we opened our doors: 888-204-9946. If you do have an account with us I'd like to help resolve any issues you have, please email me at a.peden@rocktomic.com (Aaron Peden) and I'd be happy to assist.

Rocktomic からの回答

2025年5月28日

Hi Connecticut Transportation,

I’m Aaron Peden, co-founder of Rocktomic, and I wanted to personally respond to your review.

I’m genuinely sorry to hear about your experience. As someone who helped build this platform from the ground up, I take feedback like this seriously—especially when a customer feels let down.

Let me address a few things directly:

* Label Turnaround: Our design process typically takes 7–10 business days once we receive your feedback. If it took longer in your case, I sincerely apologize. We’re actively improving turnaround times across the board.

* Backorders: I understand how frustrating it is when a product is unavailable. While we work exclusively with U.S.-based manufacturers and try to maintain steady inventory, occasional delays can happen. We’re improving our communication and inventory forecasting to reduce this.

* Pricing Transparency: One thing I want to be very clear about—we disclose all of our product prices, fulfillment fees, and shipping costs upfront, before anyone becomes a paying client. In fact, we’re one of the only companies in this space that publishes full pricing publicly so people can make an informed decision. We encourage everyone to do their due diligence before investing.

* Fulfillment & Shipping Costs: The $2 fulfillment fee includes picking, packing, branded insert options, and quality control. Shipping rates are based on real carrier costs, and we’re negotiating better rates all the time to help keep your margins strong.

* Customer Support: We primarily use email for accountability and tracking, but we absolutely offer phone calls when needed. If we missed you or didn’t meet your expectations, that’s on us—and I’m sorry for that. I’ll personally review how we can tighten up communication across the team.

* The Bigger Picture: You mentioned that Rocktomic is the only one making money—truth is, we only win when our clients win. That’s why we’ve helped over 25,000 entrepreneurs launch their own brands and generate over $200M in sales collectively. Still, your experience matters—and tells us where we need to improve.

If you’re open to it, I’d appreciate the chance to speak directly and make this right.

Please email me personally at a.peden@rocktomic.com and I’ll make sure you get my calendar. Thanks again for sharing your thoughts—even the hard ones help us get better.