rogersbank.com レビュー 

Rogers can take up to 6 days to process an electronic payment. Meanwhile you receive email notices from them warning of being at risk of exceeding your limit and at risk of penalty charges. The money has been sitting in their account for 6 days!!!!! Anytime I use their card my charges are posted within minutes, yet it takes them 6 days to process an electronic payment. That is the kind of service you would expect back in the 1980s, before instant processing of electronic transactions.

Whoever thought up the process for getting this card approval, should be taken out & hurt. I went to a rogers store to verify my application. Then I had to go to rogers again to verify my identity. Then I received the card, & asked me to verify myself, once more.
Then I called rogers supplied number & after 20 minutes of me not understanding the supposed customer service agent he finally gave me a number to call to activate the card. I called the number & it wasn't reachable. That's it. I am going to bell. After almost 30 years, I'm switching to an alternative, & quite p&&&ed off. This no way to treat a loyal customer. You should be ashamed. Find another sucker.

I don't know where to begin. Rogers Bank is the most boneheaded bank I've ever dealt with. I don't know if there is a language barrier as ALL employees seem to be of a certain ethnic group or what??? They seem to all be outsourced oversees even though they say they're in Ontario. I'm happy with Rogers Wireless, but their bank is something else!!! I have made some large purchases recently and, in anticipation of other large purchases, I made pre-payments to my Rogers Mastercard. Any bank out there would've recorded the payment as a credit and as I made the purchases, they would've chipped away at the credit balance, using it. NOT Rogers Bank. Besides NOT doing so, to get my money back, they want a statement from my chequing account, which I won't have for a while, proving where I made the payment from so they can return the $16000. I cannot do so until the statement is issued which might take a while. Until then, not only my money is stuck, but I cannot make the large purchases with this card which has a decent cash back rebate which I wanted to take advantage of. Please tell me what they're doing isn't legal. No other credit card/bank I've dealt with has ever done this!!!

I have been trying to resolve an overpayment problem since the end of February and regardless of how many times I have been assured the issue is being dealt with I have yet to see any results. NEVER deal with Rogers Bank!

NEVER APPLY! Waste of your time!
I kept receiving an email of pre approved mastercard. When I cancelled internet via phone, they persuaded again to apply for this mastercard. OK..although I was not really interested in another credit card, I applied through the email link, filled in the form, uploaded driver's license. They checked my credit background. My credit score was perfect. 870/900. Annual salary good enough for any credit card...Then, they rejected my application! I called to ask for the reason...No reason!!! Waste of time to play this ridiculous game! Fraud?

I've been banking online for many years with several credit cards-I find the Roger's website by far the most confusing and, as a Rogers/Shaw customer, the way I must redeem my 150% credits most aggravating!

Wow, please make no mistake, the only reason you got 1 star is that I had to pick one. My actual rating is in the negative.
I have witnessed my poor sister trying to deal with Roger's credit card.
She received her brand new card (new account), maybe 3 months ago. Riger's security reaches out to her to let her know that they had locked her card as a security measure as someone had been trying to use her card. Sounds good right, looking after her safety. If only that were true.
First off, it was herself that had used the card. No buggy, all good, card unlocked. (AND THIS IS WHERE THE SH_T SHOW BEGINS)
3 weeks now, shebhas been trying to get her card unlocked and absolutely, no one in this company, including head security can get there heads out of their asses and figure out how to do this. It has been one constant run around, to the point that today I finally also got involved. I am 58 years old and have never seen horrible customer service as what Rogers has provided. To be honest, 0 customer service is what is available. Thankfully, I have never used Roger's and after what my sister has been through, I never will. I will never recommend it as well as I will make sure everyone knows why not. Due to your lack or care of customer service, my sister is now canceling her credit card as well as her cable service. You did not care if you lost her as a customer, or that you ensured that I, nor anyone else I know will ever be one either.
I am know rocket scientist, but based on alot of the comments, customer service just is not a strong point for your company, so, I am baffled at what is.
Piss poor business ethics Roger's!!!

Horrible customer service. Constantly cuts credit limit for zero reason even when paying min payments on time - don’t allow you to use the cash back you have earned if you’re late paying it just disappears - awful horrendous service and the app sucks!!

It is so sad what could be a great credit card is destroyed by bad policy and terrible customer service. The card provides an excellent cashback progeram but that is where it ends.
Just hope you never need assistance from customer service.
If you have a fraudulent charge they leave you in the lurch.
Never make an advance payment with the hope you can use it on subsequent charges. They retain the advance and only apply it at the time of your next invoice. This means your credit limit stays the same in spite of the overpayment.
It is amazing how little they care about their customers.

Rogers Bank is absolute garbage

First they solicited me for the rogers mastercaard. Supposedly pre-approved but then have to go through an approval process. big LOL.

Then finally get the card, use it once, then try again and its blocked. After 50 mins on hold, get a hold of someone and I have to go verify my identity at a rogers store. Uhmmm you already verified me and sent me the card and im a rogers customer for many years os they already have my info, and used a 2FA code on my pgone but still had to bring my documents....

Go to the store and it took 50 mins on hold for this process.....

Next, the rewards rate is calculating wrong

No customer service so send a secure message in the app.

Still going back and forth with their support who does not even take the time to understand the issue and answers with canned responses

dont waste your time the cashback aint woprth it

New Card used, paid off next time I go to use frozen. Security department cannot tell me anything told to wait. Reached out several times and gave up. Finally someone called. If I want to use the card I must take ID to a Rogers store. None of it makes sense. Told them to cancel the account. Don’t need this crap

I called 5 days ago to transfer money from Rogers Bank to my RBC account and it still not done. How can you trust a bank that can’t even transfer money in 5 days. Deal with a real bank who can transfer money within hours.

I tried to contact Rogers Bank fraud department 11 times now. There is nobody there who could make a decision. Nobody has the authority to unblock my card. I am presently travelling outside the country and my card is useless.

In cases of fraud, you’re on your own.
Someone was able to convince Rogers to change my address. They then ordered a new credit card. Luckily Rogers contacted me and were able to stop this before anything happened. This happened while I was traveling. I informed them that I needed a replacement card quickly, and now, three months later I still sit waiting. They’ve been absolutely useless.
I asked them how somebody could change my address, because I was worried about someone impersonating me to be able to commit other fraudulent acts with my other credit accounts. No answer.
I suggest filing a complaint with the Canadian Banking regulator, the Ombudsman for Banking Services and Investments. Rogers Bank has an obligation to provide service. You have the right to receive service. Exercise your right to file a complaint. And if you’re only thinking about the Rogers Bank Credit Card, go elsewhere. There are many better options.

I started to use a new Rogers card with appalling results and the customer service is anything but effective or practical. What good is customer service if the Company's policies are flawed or deficient?. I called in to report fraudulent transactions on my card and the fraud department informed me that I had to wait 1 month before the company could take action. In fact, when I called in to dispute/cancel the transaction immediately the first time, (July 13th 2024) and informed the rep that it was a fraud site, he failed to cancel my card resulting in future transactions. Only when I called a second time (Jul 19th 2024) to report additional transactions that the rep cancelled the card with an apology.

Why do I have to wait for 30 days?. Such a policy tells me that the company is actually promoting fraud. When a customer reports fraud, how and why is the company not blacklisted?. I attempted to cancel the transaction by customer support as soon as I realized the fraud but they not only did not do it, they had other excuses and reasons. Obviously, I am not the first customer being defrauded by the company/vendor that executes a fraudulent transaction on my credit card. Essentially, customer service is not effective. Fraud is being promoted by the credit card company itself.

Note: On further research, this company bookyourroadtest.com is a fraud from the UK, and was reported on Reddit 2 years ago. An still, Banks and other CC companies like Rogersbank.com are still accepting transactions from them?. So essentially, all are promoting the same type of fraud instead of protecting the customers and their private information.

I had a credit card with them for maybe 10 years. Always paid my bill and never contested any charge. End of April 2024 There was 3 transaction within a few minutes on my card that i did not made. Reported them and now over 2 months later they say that i made those transaction and they refuse to protect me. Further more, i asked to be transferred to someone who could help me close my account, i was angry but always polite and calm, still they just cut the line on me. Very classy.

I am giving one star because zero is not an option. Rogers is refusing to submit a chargeback for a service I never received and will not pay it. They have been calling me numerous times, wasting my time and refusing to submit my evidence. Asking for evidence that is impossible to provide. Absolute scam of a credit card company. Beware, run away fast! Not a proper Mastercard.

Update: after much difficulty, and far too much effort considering the circumstances, they did me a "favour" according to the correspondence I received, and they did their duty to submit my chargeback. But not before putting me through a hellish experience for what was a fraudulent $100 credit card charge for services not performed

Be aware about Roger's Bank wrong scam advertise for Master Card: Roam like Home discounts for 5 days for new mastercard. Before traveling confirmed with customer service that my card linked to my cell phone. Wasted my several hours with customer service transferrring one to another without any useful explanation.

Garbage company and service, needs to go under ASAP. Normally use my Amex complementary lounge entry, but cuz they were full I crossed the hall to a lounge who accepts Rogers Bank dragon pass. The reception advised they were closing in less than 45min, I asked how much was the lounge with my membership, the reception entered my membership number into their computer and advised it was free, next day there’s a $90 charge. I essentially payed $90 to sit on a couch and watch the crew clean the lounge and kitchen. Both Rogers bank and dragon pass advised me that it was my fault for believing their employee at reception and should have verified the lounge fees online rather than taking the lounge employees word.
Rogers bank refuses to dispute the charge as it is their affiliate, even though dragon passes website says to dispute any complaints with your bank on their website.
Imagine shopping and being told a total price at the cash register and then finding the charges on your statement higher than advised at the store. Afterwards being told by your bank that it’s your fault for not verifying the costs online before going to the cash register.
Honestly appalling service.

Had a dispute open with them for 8 months over a fraudulent charge and they would never be available for contact and never help with disputes. Terrible service. Avoid at all costs.