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5つ星のうち3の評価

When I first tried Rollagranola, I thought it was amazing big, clumpy pieces of delicious granola. Now it’s just powdery, with no big clumps of that crunchy goodness. The quality seems to have gone d... もっと見る

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5つ星のうち3の評価

I ordered two boxes of the raspberry granola. It looks slightly pink, but can only see tiny traces of raspeberries, not pieces as expected. Looking at the composition on the packet, it says 8% only, s... もっと見る

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5つ星のうち3の評価

When it's advertised by the company as being high quality that's exactly what I'd expect. However having an auto immune disease I use an app that can scan barcodes on products and gives you... もっと見る

企業が回答しました

5つ星のうち5の評価

Awesome products! The best tasting granola I have ever eaten. 100% great quality, organic ingredients with great nutritional values which helps me fuel through the day. Amazing having so many flav... もっと見る

企業が回答しました

企業情報

  1. 食品製造業者

当該企業による記述

Rollagranola produce exceptional granolas. All products are handmade by our team in Hitchin, Hertfordshire with care and attention. Our mission is to give our customers the best granola. Delicious granolas, packed with flavour, crunch and nuts giving you the best start to your day. We’re committed to quality and giving the best experience possible so if you have an issue please get in touch and we will resolve it.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

50件のレビュー

5つ星
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3つ星
2つ星
1つ星

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5つ星のうち3の評価

Misleading advertising

The advertising for this product is very misleading. They show people with bowls piled high, when, in reality, a 40g portion is a little bit in the bottom of a bowl.

2026年3月27日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Hi Janet, Sorry you feel this is mis-leading. We will take your feedback on board when looking at our marketing material and consider how this may come across. We don't intend to mis-lead and do not state in our marketing that images and videos use portion sizes but are rather intended to show the quality of the product and the ingredients we use and inspire people to enjoy a better breakfast. If you are not happy with your purchase for whatever reason we offer an enjoyment guarantee so please contact us directly and we will sort this out for you.
Once again, apologies for this, it is not our intention to mis-lead anyone.

5つ星のうち3の評価

Not what you would expect

When it's advertised by the company as being high quality that's exactly what I'd expect.

However having an auto immune disease I use an app that can scan barcodes on products and gives you a better Idea what food products are really like as I like to eat healthy

Once my four boxes arrived, I scanned all

Three out of four came up poor, all three saying too fatty and one of the three too many additives which I wouldn't have expected from how' they are advertising. Only one box came out good.

Having contacted the company I have now had a response and been refunded so when I wrote my original review I was still waiting for a reply but happy they have acknowledged my concerns and resolved

Think however I'll stick to cheaper products within my local supermarket that rate better overall for my needs.

2026年2月26日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Really sorry you had a negative experience. We have reviewed your feedback and I can see we have responded via email to your concerns. Unfortunately we cannot address all health conditions and aim to make a healthy product using great ingredients, all information on the ingredients and nutritional is available on the website and we aim to make that clear and accessible. For most people, naturally occurring fats like those in coconut, nuts and seeds are very good for you and something we don't get enough of and one of our core principles is around giving people healthy products they can enjoy everyday. I can see on this occasion we arranged a full refund under our enjoyment guarantee.

5つ星のうち3の評価

Was amazing...now not so great

When I first tried Rollagranola, I thought it was amazing big, clumpy pieces of delicious granola. Now it’s just powdery, with no big clumps of that crunchy goodness. The quality seems to have gone downhill. Some of the nuts are insanely hard and actually hurt my teeth. There’s no texture to the product anymore.
I don’t know what’s gone wrong whether they’ve changed their manufacturing process or the ingredients as demand has increased but the product just isn’t what it used to be. When quality was really high I was happy to pay the premium and subscribe but now there are plenty of other products at similar prices I can buy from the supermarket.

2025年10月1日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Sorry Neil, sounds like we've let you down. We can confirm nothing has changed with regards to the products or recipes and we take our quality very seriously so if something has changed we'd love to know about it. Can you get in touch with with us directly so we can look into the quality issue? Thanks, Sean

5つ星のうち3の評価

Dissatisfied

Ordered three different flavours 5 boxes. Didn’t like the ones I tried raspberry and the chocolate, neither did my wife. Will be donating the other boxes to food bank

2026年2月19日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Hi Paul, we're always happy to sort issues out. Sorry you didn't enjoy the products, we will always aim to rectify any issues, if you can get in touch with us that would be great so we can sort this out for you. Thanks, Sean

5つ星のうち3の評価

Hardly any raspeberries and too many nuts

I ordered two boxes of the raspberry granola. It looks slightly pink, but can only see tiny traces of raspeberries, not pieces as expected. Looking at the composition on the packet, it says 8% only, so not surprising. I found that there were too many nuts and the taste is slightly bitter. I'ts great that it has no sugar or artificial sweetener added but some kind of natural sweetener would help, like perhaps apple juice. Not buying again.

2026年1月19日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Hi Michele, Sorry you didn't enjoy the keto granola. As we adhere to the strict keto diet on this product it is very limited with the ingredients we can use. It is specifically formulated for keto and therefore we can only put a small amount of raspberry in, if you're looking for more raspberry why not check out our cool raspberry product. However we do not add raspberries to this product after the bake, the raspberries are used to sweeten and bind the product so not evident as pieces.

5つ星のうち1の評価

Paid for but not received, rubbish communication

Ordered a few different flavours of this a few months ago and it was delicious. Placed another order recently and it never arrived. They say it’s being delivered by Royal Mail, however when I track the items, Royal Mail says they haven’t been received. Rollagranola have yet to respond to the two emails I’ve sent them, requesting an update or a refund. Very disappointed that they seem in no hurry at all to resolve the issue, but we’re quick enough to take the money from me over a week ago.
Will not be buying from them again!

2025年11月5日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Hi Tanya, Sorry if this has been missed by our team. I can see the original response was from the AI bot which gave you the shipping info but in this instance that wasn't what you needed. It has been passed to someone to handle this afternoon. Royal Mail can misplace orders from time to time and we will always look to get a replacement sent out when this does happen. Sorry you feel so let down to leave us a 1 star review, this does have a very negative impact on our business and we do aim to provide a high lervel of customer service but are a small team so it can sometimes take longer to respond than we would like. I can see your original email came in yesterday morning and we will respond to you now directly.

5つ星のうち5の評価

Cool, Zesty, Nice

Best granola I have tasted. It is expensive but they do use good quality ingredients. My favourites are Cool Raspberry and Zesty Caveman. I have them with Greek Yogurt, Overnight Oats and grab a handful as a snack. Never had an issue with delivery.

2025年10月17日
自発的なレビュー
5つ星のうち3の評価

Product is okay.. customer service non existent

Product is okay... customer service is absolutely non existent. Charging premium prices but you need to provide a premium service which it definitely isn't. A phone number that doesn't work and an email address someone allegedly picks up once a week or so. Tried to change a product for absolutely no response.Won't be using this company again.

2025年10月10日
自発的なレビュー
5つ星のうち4の評価

A rather overated product.

A rather overated product. Yes..they have many wholesome ingredients, but many of the varieties taste no better than others you can buy, in my opinion, even though Rollagranola seem to think they do.
As there isn't much in the packets, the only way you can make them last is to mix them with other cereals, which defeats the object really.
Some of the products within the packet are quite big,or clustered together, as some others have said.

2025年10月14日
自発的なレビュー
5つ星のうち3の評価

Could be better.

The one with raspberries (and coconut) not only has got no taste like ones, also there's no color anywhere near that would suggest presence of raspberries. There's a lot of room for improvement.

2025年6月24日
自発的なレビュー
5つ星のうち1の評価

Give a 1 star based on hearing you…

Give a 1 star based on hearing you received recently a 1 star food hygiene certificate. Will not be buying again, I cannot imagine what you factory looks like it must be so dirty

2025年6月22日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

We understand how this rating looks and so want to be completely transparent:

The issues raised were not related to food hygiene or cleanliness, but rather:
1. Documentation not being presented during the inspection (our food safety records are fully up to date and stored digitally, but the responsible manager wasn’t on site at the time).
2. A delay in hot water from a small-capacity handwashing sink (which we’re now upgrading).

We take this seriously and are already fixing both points. We’ve always held ourselves to high food safety standards, and we’re confident our next inspection will reflect that.

5つ星のうち1の評価

Many issues ordering from Rollagranola

Many issues ordering from Rollagranola.
- Stale items sent out (Absolutely Chocolate)
- Lengthy delivery times
- Bombardment of sales emails
- Incorrect items sent out and no customer support
- Item quantities not always available or have to buy more of the smaller boxes which is not cost efficient.

Customer support has been poor after receiving a wrong order and no response following emails. Very expensive and premium product with no customer focus.

* In response to the comment below, Rollagranola did email us directly with nothing constructive and did not rectify the issues raised. Customer service is an absolute disgrace!

2025年6月2日
自発的なレビュー
Rollagranola ロゴ

Rollagranola からの回答

Hi Gary, sorry you've had such a poor experience.
We do aim to provide both top quality products and service and can understand your frustration on both fronts based on this review.
I wanted to provide some feedback to your issues.
We produce granolas ourselves and never hold more than a month or so of stock so if you have received stale product this doesn't sound right and will look into the quality of Absolutely Chocolate as a priority.
On the delivery times, we ship products out using royal mail 48hr service as this allows us to keep our free shipping level low and we do aim to ship out orders the day of or day after the order is placed, we are a small team so if we receive an influx it can set us back a day but anything over this is rare.
We do aim to response to every customer service issue and are putting in a place a new system to help manage customer service more efficiently moving forward.
I will message you personally now.
Thanks, Sean

5つ星のうち4の評価

The granola is delicious when I can get it.

The granola is delicious when I can get it. I ordered the low carb granolas in a six piece bundle. I placed my order on the 17th January 2025 the payment was taken on the 20th but as yet ten days after my order I have not received anything. I have emailed twice but I’ve had no reply. Not sure what has happened but I wish they’d put it right.

2025年1月27日
自発的なレビュー
5つ星のうち1の評価

unhealthy sweetners

brought the Keto Caveman without looking at the ingredients, only to discover when looking up the sweetners. it contains:- Polydextrose isomalt, sucralose, and erythritol. All of which are the furthest thing from healthy in my opinion. Won't be buying again.

2024年11月26日
自発的なレビュー
5つ星のうち4の評価

I have ordered from here before and I…

I have ordered from here before and I loved the granola. This time it was 6 days before Royal Mail received the items. I rang up after I didn't receive any reply to my email from the 16th Nov Just called them and asked for partial refund, lady was very nice and explained it was their fault and I gave feedback saying maybe a message should be put on their website advising of stock issues so people know before ordering. My items are due to be delivered this week so all ok. Quality is good, just the customer service side needs looking at.

2024年11月19日
自発的なレビュー

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