Rolling Slots レビュー 413

Rolling Slots からの回答

5日前

Dear Frederik,

We’re sorry to hear about your experience and understand how concerning this situation may feel.

Please note that if a deposit does not appear in your account, it is often related to processing delays or missing transaction details, especially with bank transfers. We always do our best to investigate such cases thoroughly together with the payment providers.

However, we noticed that you have not provided the requested information needed for us to locate and verify the transaction. Without accurate details such as your registered email or transaction reference, we’re unfortunately unable to trace the payment on our side.

We kindly ask you to provide the correct account information and full transaction details so we can investigate this matter properly and assist you in resolving it.

Our team is here to help, and we’re committed to finding a solution once we receive the necessary details.

Rolling Slots Casino Representative.

Rolling Slots からの回答

6日前

Dear J potter,

Thank you for sharing your concerns.

Please note that deposits do not remain in a pending state on the casino side for extended periods. If a transaction appears as pending and is later reversed or reprocessed, this is typically related to the payment provider or banking system rather than the platform itself.

If the funds were debited but not reflected in your account balance, it usually means the transaction was not successfully completed or confirmed by the payment provider. In such cases, the amount is either automatically returned or requires confirmation from the provider before it can be credited.

We recommend checking the transaction status directly with your payment provider and contacting support with the transaction details, so the team can trace it accurately. This will allow the case to be clarified and resolved based on the payment records.

Best Regards,
Rolling Slots Casino Representative.

Rolling Slots からの回答

5日前に更新

Dear SK,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify that all games at Rolling Slots Casino are provided by licensed developers and operate on certified RNG systems, ensuring fair and random outcomes at all times. Outcomes such as winnings or losses are not influenced or controlled by the casino.

Regarding the game crashes you mentioned, this can sometimes be related to connection stability or device-related factors. We recommend clearing your cache, trying a different browser or device, and ensuring a stable internet connection. If the situation persists, our support team will be happy to take a closer look.

As for free spins and bonuses, availability may depend on active promotions and eligibility criteria. We always recommend checking the “Promotions” section regularly, as well as subscribing to our email newsletter and joining our Telegram channel to stay updated on the latest offers.

We also noticed that the details previously provided do not match our records. To properly review your case, please share your correct account email or username so we can investigate this further and assist you accordingly.
We’re here to help and would like to resolve this for you.

Rolling Slots Casino Representative.

Rolling Slots からの回答

2026年4月2日 に更新

Dear William Nielsen,

Thank you so much for your glowing review and the five-star rating! We are thrilled to hear that everything is working perfectly for you.

We take great pride in our support team, so it is wonderful to know that you’ve experienced our fast response times and received concrete solutions whenever you’ve reached out. Providing efficient and helpful service is our top priority, and knowing that we’ve earned your trust—and that you would give us more than five stars if you could—truly makes our day!

We look forward to continuing to provide you with a top-tier gaming experience. Thank you for being a valued member of our community!

Best regards,
RollingSlots Support Team.

Rolling Slots からの回答

2026年4月2日

Dear Bruno Meias,

We are sincerely sorry to hear that your experience did not meet your expectations.

Please note that verification is required before we can process your withdrawal request.

KYC is a mandatory regulatory procedure designed to protect both players and the casino from fraud and unauthorized transactions.

We see that today, 02.04, you received an email from our KYC Department with all the necessary details to complete this process.

We kindly encourage you to review the instructions so our team can process your request promptly once verification is complete.

If you have any questions, our Live Chat and email support are always available to assist you.

Best regards,
Rolling Slots Representative

Rolling Slots からの回答

2026年3月30日

Dear Willem Visser,

Thank you very much for sharing your feedback—it truly means a lot to us.

We’re delighted to hear that you enjoyed our games, interface, and bonuses. We are continuously working to improve our services every day, always with our customers in mind.

If you ever need any assistance, please don’t hesitate to contact us via email or through our Live Chat. We will always be happy to help.

Best regards,
Rolling Slots Casino Representative

Rolling Slots からの回答

2026年4月4日

Dear ARGaming EST,

Thank you for sharing your feedback. We are sorry to hear that you feel this way about your experience.

We would like to assure you that all gameplay and transactions on our platform are processed fairly and in accordance with our terms and conditions. We do not interfere with game outcomes, as all games are provided and operated by certified game providers.

If you have experienced any specific issue regarding your winnings or account activity, we kindly ask you to contact us directly so we can investigate your case in detail.

Please reach out to us via live chat or email at support@rollingslots.com
, providing your account details, and we will be happy to assist you further.

Kind regards,
Rolling Slots Support Team

Rolling Slots からの回答

2026年3月18日

Dear Martin,

Thank you for your feedback. We understand how frustrating waiting for a withdrawal can be, and we sincerely apologize for the inconvenience caused.

We can confirm that your withdrawal request is currently being processed. Kindly note that, in accordance with our Terms & Conditions, all withdrawals are reviewed and processed by our financial team after successful verification, during business hours. Processing times may vary depending on the payment method and external providers, and it may take a few business days for the funds to be received.

We also appreciate you completing the verification process — this helps us ensure secure and smooth transactions.

If you have any further questions, please don’t hesitate to contact our support team directly — we’re always here to help.

Kind Regards,
Rolling Slots Team.

Rolling Slots からの回答

2026年3月18日

Dear Costas Prekas,

Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet your expectations and that your request regarding account closure caused concern. Providing a safe, transparent, and responsible gaming environment is extremely important to us, and we regret any frustration this situation may have caused.

Please contact us via live chat or email at support@rollingslots.com and provide the necessary details so we can thoroughly review your case and assist you further.

According to our Terms and Conditions (clause 14.1.1), a request for account closure must include:

the objective of your request

your login to the website and the reason for your decision

Once we receive this information, we will promptly investigate and provide you with a detailed response.

Kind regards,
Rolling Slots Team.

Rolling Slots からの回答

2026年3月7日

Dear Daniel,

Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience.

Please note that withdrawal processing times may sometimes depend on factors such as account verification procedures or payment provider processing times. Our team always aims to process withdrawals as quickly as possible in accordance with our policies.

If you are experiencing any delays with your withdrawal, we kindly ask you to contact us so we can look into your case in detail. You can reach our support team via email at support@rollingslots.com
or through Live Chat on our website, and we will be happy to investigate and assist you further.

We appreciate your feedback and look forward to helping you resolve this matter.

Kind regards,
Rolling Slots Team.

Rolling Slots からの回答

2026年2月25日

Dear Julian,

Thank you for taking the time to share your feedback about Rolling Slots.

We truly appreciate your honest and balanced review. We're glad to hear that your experience has been solid and that you feel comfortable with our rules and platform structure. Transparency and clear terms are very important to us.

We’re constantly working on new features, campaigns, and improvements, so we hope that next time you visit Rolling Slots, you’ll discover something that feels a bit more special.

We also recommend subscribing to our newsletter to stay updated on exclusive offers, joining our Telegram community for the latest news and bonuses, and checking the Promotions tab regularly so you don’t miss any ongoing rewards.

Thank you for choosing Rolling Slots.

Rolling Slots Representative

Rolling Slots からの回答

2026年2月25日

Dear Paulina,

Thank you for taking the time to share your positive experience with Rolling Slots.

We’re delighted to hear that everything is working well for you and that you haven’t encountered any problems with loading or displaying the platform on your phone. Providing a smooth and reliable gaming experience across all devices is very important to us, and your feedback truly means a lot.

We appreciate your support and look forward to continuing to deliver an excellent experience.

Best regards,
Rolling Slots Team

Rolling Slots からの回答

2026年2月28日

Dear Player,

We’re sorry to see that you feel this way.

We take all feedback seriously and would truly appreciate the opportunity to review your concerns in detail. Please contact us directly at support@rollingslots.com or reach out via the live chat available on our official website so we can clarify the situation and assist you properly.

Without reviewing your account details, we’re unable to investigate what may have happened, but our team is always ready to provide transparent explanations and support.

We look forward to hearing from you and resolving any misunderstandings.

Best regards,
Rolling Slots Casino Representative

Rolling Slots からの回答

2026年2月18日

Dear Maximilian Lange,

Thank you very much for your kind words!

We’re really glad to hear that you find the website practical and easy to use. Creating a smooth, intuitive experience is one of our main priorities, so it’s great to know that this has been reflected in your time on the platform.

We aim to make navigation simple, features accessible, and everything clear so players can focus on enjoying themselves without complications. Your feedback truly motivates us to keep improving and maintaining a high standard.

Thanks again for sharing your experience, and we hope you continue to enjoy everything the site has to offer!

Best Regards,
Rolling Slots Casino Representative.

Rolling Slots からの回答

2026年2月16日

Dear Vinnijs,

Thank you for your feedback.

We are genuinely sorry to hear that your experience felt frustrating. However, after receiving your additional details via Trustpilot, we carefully reviewed your case and would like to clarify the situation.

We have maintained continuous email communication with you throughout the entire process. Our support team responded to your messages and guided you step by step through the verification procedure, explaining each stage and what was required to proceed.

Regarding your withdrawals, we can confirm that the majority of your winnings have already been successfully processed. At this moment, only a small remaining portion is still pending.

Please note that all withdrawal requests are processed in order through a queue system. This ensures fairness and equal treatment for all players. During periods of higher activity, processing times may be slightly longer, especially when additional verification checks are required for security and regulatory compliance.

We understand that waiting can be inconvenient, but these procedures are in place to protect both our players and the platform. Our goal is always to complete payments as quickly and safely as possible.

If you have any further questions about the remaining amount, we encourage you to continue the existing email conversation with our support team, and we will gladly provide you with an update.

Rolling Slots Casino Representative.

Rolling Slots からの回答

2026年2月19日

Thank you for sharing your feedback.
We sincerely regret that your experience did not meet your expectations.

Please note that comprehensive details regarding your gameplay and transaction history can be found in your Account section.

If any information appeared to be missing or unclear, our team will gladly guide you step by step on how to access and review your complete betting history.

We kindly ask you to contact our Support Team directly using your registered email address, or respond to our Trustpilot request with the relevant details.

This will allow us to carefully review your account activity and provide a clear, transparent explanation based on accurate records.

We appreciate your patience and cooperation, and we are committed to resolving this matter as quickly as possible.

Sincerely,
Rolling Slots Casino Representative

Rolling Slots からの回答

2026年2月13日

Dear Alfred,

Thank you very much for sharing your thoughts with us! We are delighted to hear that you found the tournament interesting and motivating.

It’s always wonderful to know that our events encourage players to enjoy the games and have fun while playing. We hope you continue to enjoy participating in our tournaments and wish you the very best of luck in your future gameplay!

If you have any suggestions or ideas for future tournaments, we would be happy to hear them.

Kind regards,
RollingSlots Customer Support Team.

Rolling Slots からの回答

2026年2月10日

Dear Sandro Wagner,

We are truly glad to hear that your experience with us has been a positive one. Your kind feedback means a great deal to our team and motivates us to continue delivering the best possible service.

Thank you for taking the time to share your thoughts—it is sincerely appreciated.

If you ever need any assistance, please feel free to contact us via Live Chat or at support@rollingslots.com. Our team will be happy to help.

Best Regards,
Rolling Slots Casino Representative