I like the products (specially the dresses). The only downside to ordering is that shipping cost is at the buyer’s side when returned (unlike other places I shop online with where returns are for fre... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered my first bodysuit from company Room24 in Jan 2024. I love it. Good cut, beautiful fabric, sexy, high quality material. Later I ordered another one, and received my third one for free. Now I... もっと見る
I love ROOM 24- the design, brand concept and seamless customer service. It's made to MAKE you feel confident, sexy and desirable. You will not be disappointed. Every piece is designed carefully. I lo... もっと見る
企業が回答しました
The clothes are ok but the service is terrible. I received a wrong item and despite informing them immediately they took their time to tell me to send the item back at my own expense for them to inve... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a woman owned and run London based fashion brand who's mission is to empower women. We design sustainably sexy pieces meant to take you from chill to beach to party. From bodysuits to dresses to swimwear and beachwear we touch all the bases with our unique aesthetic which features bold cut-outs in all the right places. We design for the sophisticated, sexy and elegant modern woman.
連絡先
4.0
ほぼ満足
32件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you I loved
2023年12月11日
Room 24 からの回答
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
lovely elegant garment
Quick response to questions. Answered emails even on a weekend. Quick return policy. Good quality garment fit to size and I received 25% discount voucher for next purchase.
2023年12月5日
Room 24 からの回答
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
The clothes are ok but the service is…
The clothes are ok but the service is terrible. I received a wrong item and despite informing them immediately they took their time to tell me to send the item back at my own expense for them to investigate and then if the item was approved they would then send me the correct item I bought. Lol it is a joke.
2023年11月20日
Room 24 からの回答
Dear Charlotte,
We sincerely apologize for the mix-up with your order, and we regret the inconvenience caused. Your case has been thoroughly investigated and successfully resolved. It seems the issue arises from our fulfilment center and we have reviewed our procedures to prevent similar occurrences. Your satisfaction is our priority, and we appreciate your understanding. We hope you are happy with the replacement item we have sent and we have sent a discount code for any future order as an apology for the delay and mistake.
Warm regards,
Room 24 Team
I was given a tracking number with a…
I was given a tracking number with a package that has no tracking information. I ordered this dress over a week ago and it shows that it has not shipped.
2023年11月27日
Room 24 からの回答
Dear Laura,
We apologize for the unforeseen complications in your delivery due to an uncommon shipping issue. The issue here arouse after the item had left our warehouse, although it is an uncommon occurrence the courier has lost the order.
We have refunded you in full and hope this has been resolved to your satisfaction, we have sent out a discount code as an apology for this mishap and we've implemented measures to enhance our operational processes based on your feedback.
Warm regards,
Room 24 Team
My parcel has never arrived
My parcel has never arrived
I’m leaving US tomorrow to go back to Europe and will not be able to revive it
2023年11月27日
Room 24 からの回答
Dear Magdalena,
We're truly sorry to hear about the delay on your parcel. Please accept our sincerest apologies for this inconvenience. Our standard international delivery is between 7 -14 days, in your case it took 13 days however we have changed courier services since and we're confident in its effectiveness moving forward.
We hope you loved your purchase, and again we apologies for the inconvenience on this 🖤
Warm regards,
Room 24 Team
Becca Dess
I bought the Becca dress and the Jane bodysuit. Fit me perfectly, nice quality
2023年9月6日
自発的なレビュー
Room 24 からの回答
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
Loved the fit from this brand
Loved the fit from this brand, Great product and quality. The fabric is shaping which is good as well.
2023年10月20日
自発的なレビュー
Room 24 からの回答
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
I liked the clothing styles offered on…
I liked the clothing styles offered on the website but I did not like the super long shipping transit time to receive my order.
2023年9月8日
Room 24 からの回答
Dear Doris,
Thank you for your kind words on our clothing styles. Apologies for the delay in your order; we understand its importance. We're actively improving our shipping for a smoother experience. Your support means a lot.
Thank you for choosing us and sharing your experience.
Warm regards,
Room 24 Team
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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