Debbie is no.1 in the business. I had to book another unit for more furniture and goods. She actually cares for you and goes over and above her job to help you. I'm grateful for her assistance because... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic Customer Service which made everything so easy! I have to give a big shout out to Debbie who is the reason I decided to take the unit. Everything was explained and the whole experience put m... もっと見る
企業が回答しました
The staff showed me how secured and clean the storage is and did very well to help me the inside operation of the place even providing me a van to move
Deb was awesome — super friendly, genuinely helpful, and absolutely no hard sell. Roomies Storage has a great business model, and the pricing was unmatched for what we needed. Deb set us up with a 3m... もっと見る
企業が回答しました
企業情報
Roomia Self Storage - St Marys NSW について
当該企業による記述
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
当該企業による記述
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
連絡先
Forrester Road 160, 2760, Saint Marys, New South Wales, オーストラリア
- 02 9832 2333
4.9
優良
196件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff knowledge
2026年3月30日
Roomia Self Storage - St Marys NSW からの回答
Appreciate the feedback! Great to hear the team’s knowledge made a difference. We’re here to make storage feel straightforward and stress-free.
Easy access to the storage site and…
Easy access to the storage site and very professional service.
2026年3月30日
Roomia Self Storage - St Marys NSW からの回答
Thanks for sharing! Glad we could help make things simple for you.
Great easy to use service that friendly…
Great easy to use service that friendly and professional.
2026年3月30日
Roomia Self Storage - St Marys NSW からの回答
Thanks so much! Easy and friendly is our goal every time. Glad you had a great experience with us.
Clean and easy to use facilities
Clean and easy to use facilities! Deb was great with getting an initial tour on move in and ending our lease once we moved out! Thanks
2026年3月29日
自発的なレビュー
Roomia Self Storage - St Marys NSW からの回答
Appreciate the feedback! Deb will be so pleased to hear this. We’re glad everything was smooth from move-in to move-out.
The staff were patient
The staff were patient, understanding, friendly and extremely helpful in meeting my needs.
2026年3月27日
Roomia Self Storage - St Marys NSW からの回答
Thank you, that’s lovely to hear. We’re really glad the team could support you with patience and care - exactly what we’re here for.
Place is always kept neat
Place is always kept neat. The staff are just awesome. I highly recommend this place to anyone who needs an extra storage place that is secured and easily accessible.
2026年3月4日
自発的なレビュー
Roomia Self Storage - St Marys NSW からの回答
Thank you for noticing! We take pride in keeping our facilities clean, secure and easy to access. It's wonderful to hear our team made a great impression as well.
Thanks for recommending Roomia.
The gentleman who helped me was a great…
The gentleman who helped me was a great help and got me into a unit that was fitted for my needs. Place is clean and well presented. I have nothing bad to say about this place and I would recommend useing this place for anyone considering it
2026年2月24日
Roomia Self Storage - St Marys NSW からの回答
Thank you for the recommendation! We’re so pleased our team helped match you with the right storage unit and that you found the facility clean and welcoming. We truly appreciate your support.
Friendly and Helpful Staff
Easy registration, easy access, friendly, helpful and accommodating staff. Full tour of the Facility. For a first timer like myself, I was a bit hesitant but the staff at St Mary's, they are great! Thank you Josh.
2026年2月25日
Roomia Self Storage - St Marys NSW からの回答
Thank you for sharing this — we love hearing that your first storage experience felt easy and supported. Josh will be so pleased to know he made you feel comfortable and confident from the start. We’re always here if you need anything along the way.
Vicky was amazing certainly knows her…
Vicky was amazing certainly knows her job explained everything so well
2026年1月23日
Roomia Self Storage - St Marys NSW からの回答
Thanks Lorraine, that’s great to hear. We’re glad Vicki could explain everything clearly and make it all feel straightforward.
Roomia Self Storage - St Marys NSW からの回答
Thank you for your review and for choosing Roomia!
Review
This was my first time storing my belongings, and Vicki made it so easy. She was patient, helpful, and explained everything in a way that made me feel confident and comfortable. I’m really grateful for how supportive she was throughout the whole process.
Thank you Vicki
2026年1月23日
自発的なレビュー
Roomia Self Storage - St Marys NSW からの回答
Thank you for sharing this. First-time storage can feel daunting, so we’re really glad Vicki could make you feel confident and supported.
We’ve had a great experience with…
We’ve had a great experience with Roomia. The facilities are clean, secure, and easy to access, and the team has been incredibly helpful and responsive throughout the process. We’d happily recommend Roomia to anyone looking for reliable, well-managed storage solutions.
2026年1月13日
Roomia Self Storage - St Marys NSW からの回答
Thanks for the recommendation. We’re really glad the facilities and team made the whole process easy and reliable for you. Thank you for your review and for choosing Roomia.
The staff were great and very helpful…
The staff were great and very helpful and the storage is very clean and affordable and easy access 24/7
2026年1月14日
Roomia Self Storage - St Marys NSW からの回答
Thanks so much for your kind feedback! We’re really glad you found our team helpful and the facility clean, affordable, and easy to access. Thank you for storing with Roomia.
Vicki was very helpful
Vicki was very helpful. She is the most enthusiastic employee I’ve ever met! 😊
2025年12月29日
自発的なレビュー
Roomia Self Storage - St Marys NSW からの回答
Thank you for the lovely feedback — and for the smile 😊
Vicki’s enthusiasm and care really do shine through, and we’ll be sure to share your kind words with her. We’re so glad she could help make your experience a great one at Roomia.
Location was great as halfway between…
Location was great as halfway between main move locations. Cleanliness of lock up and, afterhours access and supportive staff
2026年1月2日
Roomia Self Storage - St Marys NSW からの回答
Thanks for your review! We’re pleased the location, cleanliness and after-hours access worked well for you and that the team could support your move.
What I like about Roomia
What I like about Roomia, they have a good storage, modern facilities, easy access and beside it is safe to keep your things there, and the employees are all friendly especially Josh, really I love the place. We just moved our things there for just 2 days from another storage because it's easy access to our new storage. I signed my contract last 23 Dec 2025.
Carmen Fernandez
Customer
2025年12月26日
Roomia Self Storage - St Marys NSW からの回答
Thank you, Carmen! We really appreciate your kind words. Josh and the team will be thrilled to hear this. Welcome to Roomia — we’re glad to have you with us 😊
Excellent experience
Great communciation, very helpful and patient staff and Deb was amazing!
2025年12月19日
自発的なレビュー
Roomia Self Storage - St Marys NSW からの回答
Thank you! We’ll be sure to pass this on to Deb — great to hear you had such a positive experience.
Quick and easy transaction
Quick and easy transaction. Even more simple to access your stored items.
2025年12月17日
Roomia Self Storage - St Marys NSW からの回答
Thanks for the great feedback! We’re so pleased to hear everything was quick and easy, from sign-up through to accessing your items. That’s exactly the experience we aim to deliver.
Vicki best in the world went above and…
Vicki best in the world went above and beyond to make my experience feel 1rst class
2025年12月9日
自発的なレビュー
Roomia Self Storage - St Marys NSW からの回答
Thanks so much! We’re thrilled Vicki made your experience feel first-class. We’ll be sure to pass this on to her — she’ll really appreciate it!
No I wouldn’t use them again I emptied…
No I wouldn’t use them again I emptied my storage two weeks before it was due to be paid again no refund was offered for the full month I paid as I’ve always got with other storage units so no wouldn’t use again
2025年11月29日
Roomia Self Storage - St Marys NSW からの回答
Thank you for taking the time to share your feedback, and we’re sorry you left feeling disappointed.
We completely understand how frustrating unexpected charges can be. Our agreement asks for 14 days’ notice before vacating so we can pro-rate your rent and ensure you only pay for the time you actually need. In this case, we didn’t receive notice before the next billing period, which meant the full month was charged.
We always want to be fair and are happy to talk things through if you’d like to reach out to our team directly.
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