I had a great experience with Roomia Storage Truganina. The facility is clean, secure, well maintained and very convenient to access. A special shoutout to Kim for the exceptional customer service. K... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent staff. Easy access to storage unit outside of office operating hours. Clean storage spaces. Trolleys on site to use, and they offer their moving Van to customers for free with a $400 cash bo... もっと見る
企業が回答しました
I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking. Even while I was ov... もっと見る
企業が回答しました
Kim and Jeff have been great . Professional, polite , pleasant and really helpful to ensure the move into storage has been as smooth as possible The Truganina facility is ideal and definitely well m... もっと見る
企業が回答しました
企業情報
Roomia Self Storage - Truganina について
当該企業による記述
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
当該企業による記述
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
連絡先
477 Dohertys Rd,, 3029, Truganina, VIC, オーストラリア
- 0389038830
4.6
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
Great customer service.
Great communication and understanding when explaining and navigating through the premises. Highly recommends.
Decent prices and provide all the essential equipment needed to make your moving experience a little easier.
2026年8月27日
Very helpful service
2026年8月24日
This is a genuine Review & I was sworn…
This is a genuine Review & I was sworn at on my way out by the male person attendant in Facility Location
477 Dohertys Rd, Truganina VIC 3029, Australia.
The staff at this Location are the most unprofessional group of people running the Truganina Roomia Self Storage Facility I have ever dealt with in past 10 years of my storage business activities! I strongly advise you to look elsewhere for your storage needs anywhere else is better than this place.
True Regards
2026年8月25日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thank you for your feedback. We’re sorry to hear about your experience with goods purchased through iBid.
Under iBid’s terms and conditions, goods are required to be collected within 72 hours. When collection was not completed within this timeframe, as a gesture of goodwill, our team extended the collection period without charge and made several attempts to meet with you to find a solution, which were declined.
We are concerned by your comments regarding the language used by a member of our team and will investigate this, as this is not the standard of behaviour we expect at Roomia.
We’re disappointed we weren’t able to resolve the situation more positively, despite our efforts to accommodate collection outside the agreed iBid terms.
Roomia Self Storage - Truganina からの回答
Clean, safe storage AND exceptional service – we love hearing that! Thanks for sharing your experience with the team at Roomia Truganina 😊
I had a great experience with Roomia…
I had a great experience with Roomia Storage Truganina. The facility is clean, secure, well maintained and very convenient to access.
A special shoutout to Kim for the exceptional customer service. Kim was incredibly friendly, helpful, professional, and went above and beyond to make sure everything was taken care of.
2026年8月6日
Roomia Self Storage - Truganina からの回答
What a great review—thank you! We’re so pleased you’ve found Roomia Truganina clean, secure and easy to access. A special shout-out to Kim too—we’ll make sure she sees your lovely feedback. 💚
Roomia Self Storage - Truganina からの回答
Thank you! Easy access, good communication and helpful people—we couldn't ask for much better feedback than that. We appreciate you choosing Roomia.
Roomia Self Storage - Truganina からの回答
Thank you! We're so glad you had a great experience with Roomia. We really appreciate your support.
Kim and Jeff have been great
Kim and Jeff have been great . Professional, polite , pleasant and really helpful to ensure the move into storage has been as smooth as possible
The Truganina facility is ideal and definitely well managed
2026年7月21日
Roomia Self Storage - Truganina からの回答
Thank you for the wonderful feedback! We're delighted Kim and Jeff helped make your move into storage a smooth one. It's also great to hear you're enjoying the Truganina facility—we'll be sure to pass your comments on to the team.
Friendly and helpful interaction.
2026年7月22日
Roomia Self Storage - Truganina からの回答
Thank you for your review! We're so pleased you had a friendly and helpful experience with our team. We really appreciate your support and look forward to continuing to make life a little Roomia.
Excellent staff
Excellent staff. Easy access to storage unit outside of office operating hours. Clean storage spaces. Trolleys on site to use, and they offer their moving Van to customers for free with a $400 cash bond.
2026年7月16日
Roomia Self Storage - Truganina からの回答
Thank you for your fantastic review!
We're delighted to hear you had a great experience with our team and found our facility clean, secure and easy to access.
Thank you for choosing Roomia.
Roomia Self Storage - Truganina からの回答
Thank you for the great review!
We're so pleased to hear you had a positive experience with our team. Thanks for choosing Roomia. We really appreciate your support! 💚
Roomia Self Storage - Truganina からの回答
Thank you for the review.
We're delighted to hear our team was helpful and that the customer service hit the mark. That's exactly the experience we strive to deliver.
Thanks for choosing Roomia.
Great facility and service with…
Great facility and service with extremely friendly and helpful staff.
2026年6月3日
Roomia Self Storage - Truganina からの回答
Thanks so much for the kind words. We’re thrilled to hear you had a great experience with both the facility and the team. 😊
Roomia Self Storage - Truganina からの回答
Thanks so much for the 5 stars adn feedback.
So easy to deal with
The team at Roomia Truganina couldn’t have been more helpful! I went in late on Friday afternoon to sign up for a storage unit and within half an hour had inspected the unit and was all good to go for move in the next day. Would recommend to anyone! Thanks Team!
2026年6月5日
自発的なレビュー
Roomia Self Storage - Truganina からの回答
Thanks for the fantastic review. We know Friday afternoons can sometimes feel a bit chaotic, so we’re glad the Truganina team could get everything sorted quickly and smoothly for you. Really appreciate the recommendation and welcome to Roomia!
Easy access to storage unit
Easy access to storage unit. Plenty of trollers to help move your items. Very secure premises. Friendly staff.
2026年5月29日
Roomia Self Storage - Truganina からの回答
Thanks so much for the great review!
We’re so pleased to hear you found everything easy and convenient.
It’s also great to know you felt secure and well looked after by the team. We’ll be sure to pass your kind words on to the staff.
Thanks again for choosing Roomia.
I went on a two-month holiday and chose…
I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking.
Even while I was overseas, whenever I had any queries, the team was highly communicative and well-equipped to answer all my questions. Any issues I encountered, even after hours, were handled with care and courtesy.
I highly recommend Roomia for anyone looking for safe, secure, and peaceful storage services.
2026年5月25日
Roomia Self Storage - Truganina からの回答
Thanks so much for the wonderful review!
We’re so pleased we could give you peace of mind while you were away. Knowing your belongings are safe — and that there’s a friendly team here if you need anything — is exactly the experience we hope to create.
We really appreciate your recommendation and hope you had an amazing holiday 😊
Roomia Self Storage - Truganina からの回答
Thanks so much for the lovely review. We’re really pleased to hear Kim was so helpful from the very beginning. We’ll be sure to pass your kind words on to her. Thanks again for choosing Roomia.
I experienced excellent customer…
I experienced excellent customer service from Kim in Truganina branch. She is an expert in making the rules and instructions easy to understand. She explains thoroughly the process and assisted me with my sudden booking on the same day. Truly polite, courteous and professional. Highly commendable for her dedication at work. The area is clean and tidy with all the security features available on site.
2026年5月15日
Roomia Self Storage - Truganina からの回答
Thanks so much for the wonderful review. We’re really pleased to hear Kim provided such excellent service and helped make your same day booking smooth and stress-free.
It’s great to know she explained everything clearly and professionally, and we’ll absolutely pass your kind words on to her.
Thanks again for choosing Roomia.
Roomia Self Storage - Truganina からの回答
Thanks so much for the review. Great to hear you received helpful advice and great customer service from the team. We really appreciate your support.
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