ROSE FOREVER レビュー 79

ROSE FOREVER からの回答

2026年4月6日

Hi Yenti, thank you so much for your kind words. We truly appreciate you taking the time to share your experience. We're glad we could assist in resolving the issue and ensuring your order reached you successfully. If you ever need anything else, please don’t hesitate to reach out. We're always here to help!

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年3月18日

We sincerely apologize for the delay with your delivery. While we work closely with our shipping partners, delivery timeframes are unfortunately outside of our direct control once the order has been dispatched.

That said, we completely understand your frustration, especially given the importance of the occasion. As a gesture of goodwill, we will be processing a refund for the shipping delay.

We truly appreciate your understanding and patience, and we remain committed to improving your experience with us.

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年3月18日

Thank you so much for your kind review, Michelle

We’re delighted to hear that your order arrived ahead of schedule and that you loved both the white roses in the pink velvet box and the jasmine & tangerine candle. It truly means a lot to us that you’re happy with the quality and fragrance.

We appreciate your support and look forward to your next purchase with us.

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年3月12日

Thank you so much for your wonderful review! We’re truly delighted to hear that the bouquet arrived beautifully packaged and that the bride loved the roses and flowers. Knowing they were fresh and smelled heavenly makes us very happy.

Your kind words mean a lot to our team, and we truly appreciate your support.

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年3月12日

Thank you so much for your wonderful review, Minica. We’re truly happy to hear that you love the roses and that they have remained fresh and beautiful even after a year. It means a lot to us to know they continue to be a special gift for different occasions.

We sincerely appreciate your support and kind words. Thank you for choosing us.

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年3月12日

Thank you for sharing your feedback, NIcholas. We are truly sorry to hear about your experience and the frustration this situation has caused.

Please know that our intention is always to provide a smooth ordering and account experience for our customers, and we sincerely apologize if this was not the case for you. Our subscription service is optional and can be canceled at any time through the account settings or with the assistance of our support team.

We also apologize if you had difficulty accessing your account or did not receive a password reset email. In some cases, these emails may be filtered into spam or junk folders. Additionally, our support team responds to inquiries in the order they are received, and during high-volume periods there may be slight delays.

We would truly appreciate the opportunity to make this right for you. Please reach out to us again with your order details so we can further assist you and resolve this matter as quickly as possible. Your feedback is very important to us, and we are always working to improve our service.

ROSE FOREVER からの回答

2026年2月26日

Hello Marlene, thank you for bringing this to our attention. We are truly sorry to hear about the confusion regarding the additional charges, and we completely understand how concerning that must feel.

Please allow us to clarify. The $29 charge typically reflects the monthly membership fee that is agreed to at checkout when you place your order. This program provides exclusive discounts such as 10% additional discount, special pricing, and free shipping. The $3 charge is generally associated with a trial or add-on service linked to that membership enrollment. Both charges are outlined during the checkout process before the order is finalized.

That said, we never want any of our customers to feel misled or unsure about a charge. If the membership was added unintentionally, please reach out to us directly with your order details so we can review your account, provide a detailed breakdown of the charges, and assist you accordingly — including canceling the membership to prevent any future billing.

We take concerns like this very seriously, and fraudulent practices are absolutely not something we engage in. Our goal is always to be transparent and provide value to our customers. We appreciate the opportunity to clarify and resolve this for you.

ROSE FOREVER からの回答

2026年2月26日

Thank you so much for your kind and thoughtful review, Nikki. We truly appreciate you taking the time to share your experience with us.

We are very sorry that your original delivery did not reach you as expected, but we’re grateful for the opportunity to make things right. Knowing that you received your flowers and that they brought you joy means everything to our team.

Your kind words about our service and the beauty of the flowers truly motivate us to continue doing our best every day. We are so happy to hear that you would choose to order from us again.

Thank you once again for your trust and support. It genuinely means a great deal to us. 🌹

ROSE FOREVER からの回答

2026年2月24日

Thank you so much for your wonderful feedback, Charles!

We’re truly delighted to hear that your gift was delivered quickly and received with such joy. It means a lot to us to know that the product made a great impression and brought happiness.

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年2月23日

Hello Demaris, we sincerely apologize for the frustration and disappointment this experience has caused you, especially given how important Valentine’s Day is. We truly understand how meaningful it was for your wife to receive her flowers on time.

Upon reviewing your order, we see that the free standard shipping option was selected at checkout. This shipping method typically takes 3–5 business days for delivery and may take up to 7 business days depending on the destination and courier handling times.

For Valentine’s Day, we also offer multiple shipping options, including free standard shipping and expedited shipping, which is specifically designed for faster delivery during peak periods. Delivery timelines can vary based on the option selected.

That said, we completely understand how disappointing delays can be, especially during special occasions. We truly regret that your order did not arrive within your expected timeframe and that this led you to seek an alternative.

If you would be open to it, we would appreciate the opportunity to review your order further and see how we can assist. Please feel free to contact our support team directly with your order number so we can personally look into this matter.

We value your feedback and remain committed to improving our service and communication moving forward.

Best,
Rose Forever Team

ROSE FOREVER からの回答

2026年2月19日

Hello Mr. Happy G. Luck. We are truly sorry to hear that your order did not arrive on the expected date and for the frustration this has caused you. We completely understand how disappointing this must have been, especially when the delivery was meant for such a special occasion.

The “Sender Not Found” update and the after-hours delivery attempt are certainly not the experience we want for our customers. We sincerely apologize for the inconvenience and the added stress this situation created.

We would truly appreciate the opportunity to review your order in detail and make this right. Kindly send us your order number so we can investigate what happened and discuss appropriate compensation for the inconvenience you experienced.

Your feedback is important to us, and we are committed to resolving this matter properly.

ROSE FOREVER からの回答

2026年2月19日

We are truly sorry to read about your experience and sincerely apologize for the frustration and disappointment this situation has caused, especially given the importance of Valentine’s Day.

After carefully reviewing your order, we can confirm that the shipping method selected at checkout was our free standard shipping option. This service typically takes approximately 3–5 business days for delivery, and in some cases up to 7 business days depending on the destination and courier operations.

We understand how important delivery timing is for special occasions. For customers who require guaranteed holiday delivery, we do offer upgraded shipping options such as Valentine’s Day shipping or priority shipping at checkout.

At this time, the tracking indicates that your package is scheduled for delivery on Friday, February 20th. We recognize that this is later than you had hoped, and we sincerely regret the disappointment this has caused.

Please know that we take feedback seriously and are continuously working to improve both our communication and service experience. We would still welcome the opportunity to assist you further and resolve this matter directly.

ROSE FOREVER からの回答

2026年2月17日

Hello Frankie, w are truly sorry to hear about your experience and understand how upsetting this must have been, especially with it being intended for Valentine’s Day.

After reviewing Order #141192, the tracking information shows that the package was marked as delivered on February 14, 2026 at 1:24 PM in Menifee, CA 92585. The carrier’s confirmation indicates it was delivered to the front door or porch.

We completely understand how concerning it is to see a delivery confirmation when you have not received the item. In some cases, packages may be left in a discreet location for security reasons, received by another household member, or mistakenly delivered to a nearby address.

Please contact us directly with your order details so we can properly assist you. We would be more than happy to open a carrier investigation and work toward a resolution as quickly as possible.

Again, we sincerely apologize for the frustration this has caused and appreciate the opportunity to help make this right.

ROSE FOREVER からの回答

2026年2月15日

Hello, We sincerely apologize for any inconvenience caused, and we deeply regret to inform you that, despite our best efforts, your package did not arrive on Valentine's Day.

To properly review what happened and assist you right away, may we please ask for your order number? Once we have that information, we will immediately investigate the shipment status and the subscription concern to provide you with a clear resolution.

Again, we truly regret the inconvenience and appreciate the opportunity to look into this for you.

ROSE FOREVER からの回答

2026年2月15日

Hello Alvin, we sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how stressful it must have felt to believe your Valentine’s order would not arrive as expected.

However, after carefully reviewing our records under your Alvin Morales, it shows that your order was shipped out in a timely manner and was successfully delivered on Monday, 2/9/26 at 11:04 AM.

If you are referring to a different order, we would truly appreciate it if you could provide the correct order number so we can investigate further. You may also reach out to us directly at help@roseforever.com
, and we will gladly review the details and assist you right away.

We understand how important timely delivery is, especially for occasions like Valentine’s Day, and we remain here to ensure everything is properly clarified for you.

ROSE FOREVER からの回答

2026年2月15日

Hi Robert, we are truly sorry to hear about your experience and completely understand how frustrating and embarrassing that must have felt. Having Valentine’s flowers delivered a full week early is certainly not what you arranged, and we sincerely apologize for the inconvenience this caused you.

You trusted us with an important occasion, and we regret that we did not meet your expectations. We are also very sorry that your calls and emails were not responded to in a timely manner. That is not the level of service we aim to provide, especially during such a meaningful holiday.

Please allow us the opportunity to review your order in detail so we can better understand what happened and work toward an appropriate resolution. If you could kindly provide your order number, we will prioritize your case immediately.

Again, please accept our sincere apologies for the disappointment and inconvenience this situation has caused.

ROSE FOREVER からの回答

2026年2月15日

Hello David, we are truly sorry to hear that your order arrived earlier than expected, especially for the second year in a row. We completely understand how disappointing that must feel, particularly when the flowers were meant for a specific and meaningful date like Valentine’s Day.

In certain situations, when an item is running very low in stock due to high seasonal demand, our warehouse may release the shipment earlier than scheduled to ensure you receive the roses you purchased and to prevent the order from being canceled due to sell-out. While the intention is to secure your arrangement, we sincerely understand that this may not align with your preferred delivery timing.

We also apologize for the difficulty you experienced in reaching our customer service team. That is certainly not the level of support we aim to provide, and we regret the frustration this caused.

Please know that your feedback is important to us, and we are reviewing this internally to improve both communication and delivery timing for future orders. Again, we truly apologize for the inconvenience and appreciate you bringing this to our attention.

ROSE FOREVER からの回答

2026年2月15日

Hi Jordan, thank you for providing your order number.

We would like to inform you that your order #143081 has already been successfully canceled. A full refund has been issued. Please allow a few business days for the funds to reflect in your account, depending on your bank’s processing time.

Additionally, your membership has been canceled, and you will not incur any future charges.

We sincerely apologize for the stress and urgency this situation caused you. If there is anything further you need assistance with, please do not hesitate to let us know.

ROSE FOREVER からの回答

2026年2月15日

Hello Dean, we sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand how upsetting this must be, especially since this was meant to be a special gift for your child.

After carefully reviewing your order, it shows that the package was shipped to the original address provided at checkout. However, for reasons noted by the carrier, the package was not delivered directly to that address. To prevent potential loss or theft, the driver redirected the parcel to the local post office and left a notice card with instructions for pickup.

We truly regret the inconvenience this has caused, particularly given your child’s circumstances. Unfortunately, once a package has been redirected and is being held by the carrier, we are unable to request that it be rerouted to an alternative address.

Again, we are very sorry for the inconvenience this may have caused you.

ROSE FOREVER からの回答

2026年2月7日

Hello Paul, thank you for sharing your feedback, and we sincerely apologize for the frustration and confusion you experienced during checkout. We completely understand how upsetting this situation must have been, and we truly regret any inconvenience caused.

To clarify, the additional items were added through a promotional pop-up offer during the checkout process, which requires customer confirmation before proceeding. Our system records show that the offer was accepted, which is why the extra boxes were included in the final order.

We understand that this may not have been your intention, and we are very sorry for the misunderstanding. Unfortunately, once an order has been processed by our warehouse, we are unable to cancel or modify it, as the items are already in preparation or in transit.

That said, we truly appreciate your feedback and will be reviewing our checkout experience to ensure it is clearer and more transparent for future customers. Your input is valuable to us, and we regret that this did not meet your expectations.