SCAM
SCAM. Rated one star as unable to rate less. SCAM SCAM SCAM! I fell for it, didn’t fully check and I’m now the owner of a pair of plastic sandals that are not fit for purpose. They were delivered late in a plastic bag! They are so cheaply made and small in size that even they don’t want them back!! I’m not £29.95 out of pocket. What does that tell you SCAM! DO NOT be taken in by their 30 day return policy! Basically you will be offered 3 options as follows
return shipping may range from approximately £15 to £35 and could also include customs-related fees.
That said, our priority is always to provide solutions that are fair, simple, and cost-effective for our customers. Please find below the 3 available options, and kindly let us know which one you would prefer.
Option 1 — Replacement Item
If the concern is related to sizing, fit, or personal preference, we can offer a replacement in a different size, color, or even a different item entirely.
As a friendly reminder, our items generally run slightly small, so we usually recommend selecting one size up, especially if you are between sizes or prefer a more comfortable fit.
The replacement item itself would be completely free of charge. The only cost would be the shipping fee of £9.95 per item.
To proceed, please send us either:
• Confirmation of size and color
• A photo of the product you would like, or
• A direct link to the exact item and preferred variant
There is no need to return the original item. You are welcome to keep it, gift it, or donate it to someone who may benefit from it.
Option 2 — Partial Refund (Fastest & Simplest Solution)
If you would prefer a quick and hassle-free resolution, we can offer a 10% partial refund of your purchase amount, without the need to return the item(s).
This option avoids the high international return costs and is the fastest way to resolve the matter. If you agree, we can process the refund immediately.
Option 3 — Return to Our Warehouse
If you still prefer to return the item, you may send it back to our warehouse in Asia at your own expense.
Please kindly note:
• Estimated return shipping cost: £15–£35
• Return processing time may take up to 35 days
• Refunds are issued only after the item has been received and inspected
Important Return Notice
Before returning any item, please contact us via email first to confirm the return request. Once confirmed, we will provide the detailed return instructions and required return labels.
Please note that returns sent without prior confirmation cannot be accepted or processed.
Return Address:
Name: Wu Xi
Address: Building 4, 4th Floor, 58 Baiye Road
City: Dongguan
Province: Guangdong
Postal Code: 523000
Phone: +86 19329021556
Next Steps
Please let us know which option you would like to proceed with at your earliest convenience.
You have 30 days from the delivery date to request a return or select one of the available compensation options. Unfortunately, after 30 days, we are no longer able to authorize returns, refunds, or replacements.
We truly appreciate your understanding and patience, and we remain committed to resolving this matter in the fairest and most transparent way possible.
If you have any questions or need assistance choosing the best option, please don’t hesitate to contact us.
Thank you and have a great day!
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Kind regards,
Lisa
Rose & Hartley London.
Well I’m going to see if I can get my credit card to get my money back. I would never have purchased these sandals had I known they were made in Asia and were subject to international shipping policy. If indeed they are….