Rossetti Art レビュー 8

Rossetti Art からの回答

2026年5月29日

Thank you so much for your kind review! We’re very happy your artwork arrived early, in perfect condition, and exceeded your expectations. We truly appreciate your support.

Rossetti Art からの回答

2026年5月29日

Thank you so much for your lovely review! We’re very happy to hear that your canvas print looks fantastic in person and that the colors matched the website description so well. It’s also great to know the packaging protected the frame properly and that the piece was easy to hang. We truly appreciate your support and hope you enjoy it in your living room for many years to come.

Rossetti Art からの回答

2026年5月22日

Dear Eli,

We are sorry to read this review, especially because it leaves out important context.

After your initial concern, we did not ignore the situation. We communicated with you directly and sent you a replacement artwork as a goodwill solution. After receiving the replacement, you again raised a new concern — this time about certain blue/green areas appearing darker in your photos.

It is important for anyone reading this to understand that we have already taken several steps to resolve the matter professionally: we reviewed your concern, sent a replacement, continued communicating by email, and remained open to a return/refund solution in line with our publicly available return policy.

At the same time, artwork, photography, room lighting, screen brightness, and exposure can all affect how colors appear in photos. This is exactly why we review these matters carefully and fairly, based on proper evidence and the full context.

We have already provided two artworks and continued to support you throughout the process, even though the concerns have continued to change after each solution was offered.

At this stage, the next step is clear: we are waiting for you to return both artworks that were sent to you, so we can proceed according to the resolution already discussed.

Kind regards,
Rossetti Art

Rossetti Art からの回答

2026年5月17日

Hi Rachel, thank you for your feedback. We completely understand that price is an important consideration, and we'd like to give you some context.
Your piece — Coastal Silence Horizon — measures 75 x 53 inches (191 x 135 cm). At this scale, most premium canvas print retailers simply don't offer this size. DotComCanvas, one of our competitors, lists comparable oversized canvases with a premium frame starting at over $2,200. iCanvas maxes out at 60 x 40 inches and still charges $220–$450+ for a canvas alone at their largest size. CanvasDiscount doesn't offer anything close to 75 inches wide.
Every Rossetti Art canvas is individually hand-stretched over a solid hardwood frame with gallery-perfect folded corners, printed with HP latex archival inks that are UV and fade-resistant for decades, and finished with a satin matte surface to eliminate glare. It arrives in an oak floater frame made from sustainably sourced wood — ready to hang from the moment it arrives.
Beyond that, the artwork itself is original — created exclusively by Chiara Rossetti and available nowhere else. You are not buying a licensed stock image on canvas. You are buying a one-of-a-kind piece.
We believe gallery quality should be accessible — and when you compare like-for-like on size, materials, and exclusivity, $885 is exceptional value. We're sorry the price felt surprising, and we'd love to help you find the right piece for your space. Please reach out at support@rossettiart.com.

Rossetti Art からの回答

2026年4月30日

Hi Anthony,

Thank you so much for your wonderful review!

We’re truly happy to hear that you loved your artwork and that everything arrived well-packed and quickly. Your kind words mean a lot to us and help our small art brand continue to grow.

We truly appreciate your support and hope to welcome you back to Rossetti Art again soon.

Warm regards,
Rossetti Art