Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe. Pleased with watch however
企業が回答しました
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レビュアーのコメントを見てみましょう
First class quality product. Delivered in a timeus fashon and curteous fashon. My apologies, should have been 5 stars. Dislectic fingers!!!
企業が回答しました
Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something f... もっと見る
企業が回答しました
Courier company (DPD) kept hold of the parcel for 4 days before delivering. They then just dumped the box in next doors garden (while I was in!) and faked my signature confirming the delivery. Wa... もっと見る
企業が回答しました
企業情報
Rotary Watches について
当該企業による記述
Original British Design
Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.
Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.
連絡先
Rotary Watches Ltd, Elm Yard, 13-16 Elm Street, WC1X 0BJ, London, 英国
- 02074345500
- service@rotarywatches.com
- rotarywatches.com
4.2
ほぼ満足
341件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was easy to order the watch I wanted…
It was easy to order the watch I wanted and delivery was very quick.
2026年3月26日
Rotary Watches からの回答
Thank you for taking the time to leave a review!
Rotary Watches からの回答
Thank you for the 5 star review, much appreciated!
First class quality product.
First class quality product. Delivered in a timeus fashon and curteous fashon.
My apologies, should have been 5 stars. Dislectic fingers!!!
2026年3月27日
Rotary Watches からの回答
Hi Maureen, thanks for taking the time to leave a review. Is there a reason why you left a one star review?
Delayed delivery sadly
Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe.
Pleased with watch however
2026年3月27日
Rotary Watches からの回答
Thank you so much for taking the time to leave a review. We do apologise for the delay in the Royal Mail shipping.
Speedy service
Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something for myself in the near future.
2026年3月26日
Rotary Watches からの回答
Thank you so much for taking the time to leave a review, we do hope that you come back to Rotary in the future!
Please do get in touch if you have any questions or would like any advice on a future purchase.
A date thing?
lovely watch only down fall is I can't work out how to change the date... Other than that perfect...
2026年3月26日
Rotary Watches からの回答
Thank you for taking the time to leave a review - our watches feature a quick date setting, which is usually set using the crown at position 1 or position 2. if you email our customer service team they would be happy to advise you with your specific watch.
customerservicedepartment@peershardy.co.uk
Excellent product 👌
Excellent website easy to navigate through, pictures and descriptions excellent
Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication
2026年3月25日
Rotary Watches からの回答
Thank you so much for taking the time to leave a review. We greatly appreciate it and are so glad to hear that you are enjoying your new watch!
Rotary Watches からの回答
Thank you for taking the time to leave a review!
Rotary Watches からの回答
Hi There,
We have looked into this and your order is marked as delivered. We hope that you are enjoying your new watch.
Thanks,
Fraser | Rotary team
Rotary Watches からの回答
Thank you so much for taking the time to leave a review. We are so glad to hear this!
Lovely watch
Lovely watch, however the “complimentary strap adjustment” I requested was not done and I had to then pay to get it altered.
2026年2月24日
Rotary Watches からの回答
We are glad to hear that you are pleased with the watch! We are sorry to hear that the bracelet adjustment was not carried out correctly. We will make sure that our service team looks into this to ensure it does not happen again. We do apologise for the inconvenience caused.
I tried to order a watch kit
I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Money back. They have even said that they would refund my money. they haven't. they even try to send me EMAIL saying I haven't used my discount codes.
2026年2月14日
自発的なレビュー
Rotary Watches からの回答
Hi Dennis - I cannot see a record of this transaction, but if you email our customer service team (customerservicedepartment@peershardy.co.uk) they would be more than happy to help you look into this further.
Fraser | Rotary Team
Return and Refund Service
I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.
2026年1月26日
Rotary Watches からの回答
Thank you for reviewing your experience, we are glad to hear that the process was smooth.
Delivery was fast once I place my…
Delivery was fast once I place my order.
Watch came well wrapped and protected.
I can’t wait to give it as a gift.
2026年1月26日
Rotary Watches からの回答
Thank you so much for taking the time to leave a review, we greatly appreciate it. We hope that the recipient loves their new Rotary!
Quick efficient and very smart watch.
2026年1月26日
Rotary Watches からの回答
Thank you so much for leaving a review!
Stunning watch
Stunning watch, really well made. Looks smart and the quality is amazing.
Delivered within a few days with an adjustment made to the links done free of charge.
Highly recommend 👌
2026年1月26日
Rotary Watches からの回答
Thank you for taking the time to leave a review. We are so glad that you are happy with your new watch!
I have only had this watch for about 2…
I have only had this watch for about 2 months and the leather strap has a broken loop. I have always been careful when putting the watch on so as not to strain the loops. So now need a new strap. Not impressed.
2026年1月30日
自発的なレビュー
Rotary Watches からの回答
Hi Paul,
We do apologise for the inconvenience caused - this is far from the quality that we expect to deliver.
Please contact our customer service team: customerservicedepartment@peershardy.co.uk
Many thanks,
Fraser | Rotary Team
Rotary Watches からの回答
Hi there,
Thank you for taking the time to leave a review, and please accept our apologies for the delay in receiving your order. We understand how frustrating this can be, particularly over the Christmas period.
While we did experience some disruption with our shipping partner during the festive shutdown, this is certainly not the level of service we aim to provide. I can see from the tracking that your order has now been delivered, and we hope you’re pleased with your new watch.
Thank you for your patience, and we appreciate your understanding.
Fraser | Rotary Team
Rotary Watches からの回答
Thank you for leaving a review, we are so glad to hear this!
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