Round Wood of Mayfield レビュー 

Round Wood of Mayfield からの回答

2026年7月15日

hello Steven,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with your experience.
We would, however, like to clarify a few points. At the time your order was placed, our website displayed a notice on the homepage advising that, due to exceptionally high order volumes, orders were being dispatched within one week, after which normal courier delivery times would apply. Your order was placed on 12th July and was due to be dispatched on 15th July, well within the stated dispatch timeframe.

The delivery service selected was our standard DHL service. The advertised 1–2 working day delivery refers to the courier's transit time after an order has been dispatched, rather than the time from when the order is placed.
When you contacted us on 14th July, our team attempted to explain the above and advise that your order was already with our packing team awaiting dispatch. Unfortunately, the conversation became difficult as our colleague was subjected to shouting and was unable to continue the call. While we always do our best to assist every customer, we also have a responsibility to ensure our staff are treated with respect.
As explained during the call, your order was cancelled and a full refund will be issued.
We genuinely regret that we were unable to meet your expectations on this occasion and wish you all the best going forward.

Round Wood of Mayfield からの回答

2026年7月15日

hello Ronnie,
Thank you for your review.

We understand you're looking forward to receiving your order.

At the time your order was placed on 12th July, our website displayed a notice on the homepage, advising that due to exceptionally high order volumes, orders are being dispatched within one week, after which the courier's normal delivery times would apply.

Your review was left on 14th July, while your order was still within the advertised dispatch timeframe. We always do our best to dispatch orders as quickly as possible, and we appreciate our customers patience during particularly busy periods.

We hope your order reaches you shortly and that you'll be pleased with both the product and the service once you've received it.

Round Wood of Mayfield からの回答

2026年7月15日

thank you for taking the time to write your kind review.
We really appreciate you taking the time to share your experience and hope to be of assistance again in the future.

Round Wood of Mayfield からの回答

2026年7月14日

hello Andrew,
Thank you so much for your fantastic review.

It really means a lot to hear that what started as your first order has now turned into a fourth.
We're delighted you've been happy with both the quality of our products and the service you've received. Thank you for your continued support—we genuinely appreciate it and look forward to helping you again on your next project!

Round Wood of Mayfield からの回答

2026年7月14日

thank you for your kind review.
We really appreciate your patience and hope to be of service again in the future.

Round Wood of Mayfield からの回答

2026年7月11日

Hi Andrew,
Thank you for your review.
The fire pit you purchased is manufactured from Corten steel, which is specifically designed to develop a natural rust patina over time. The rusty appearance isn't a defect—it's the intended finish and the characteristic that gives Corten steel its durability. As the patina develops, it forms a protective layer that helps preserve the steel for many years.
We appreciate that this look isn't to everyone's taste, which is why we provide information on our website explaining what Corten steel is, how it weathers, and what customers can expect before purchasing.
Powder coating would create a completely different product, as it would prevent the natural weathering process that makes Corten steel unique and gives it its distinctive appearance.
We hope this helps explain why your fire pit arrived and continues to develop its characteristic finish. If you have any further questions about caring for your fire pit, we'd be more than happy to help.

Round Wood of Mayfield からの回答

2026年7月11日

Thank you for your lovely review.
We really appreciate your kind words and hope to welcome you back again in the future!

Round Wood of Mayfield からの回答

2026年7月11日

Thank you for your review!

We're so pleased to hear you found our team helpful. We really appreciate your feedback and hope to see you again soon.

Round Wood of Mayfield からの回答

2026年7月9日

We're sorry to hear that you were disappointed with your experience.

When your order reached our warehouse for dispatch, our team discovered that our live stock figure was inaccurate. Unfortunately, with large, heavy products like ironstone, occasional damage during handling or when deliveries are received can sometimes result in a small stock discrepancy. As soon as this was identified, we contacted you rather than sending products that did not meet your expectations.

Our team also took the time to thoroughly clean both saucers and send you photographs, as natural ironstone is a handcrafted product and variations in colour, texture and finish are completely normal. We wanted to ensure you were happy with the exact items before dispatch, rather than simply sending them without consultation.

Regarding the timescale, our website clearly advises that dispatch times are currently up to one week due to high order volumes, and your order was reviewed within that advertised timeframe.

When you decided you no longer wished to proceed, we respected your decision and processed a full refund. While we appreciate that you were hoping for a discount, we did not feel it would have been appropriate in these circumstances, particularly as the products themselves were natural items and we had been transparent before dispatch.

We always aim to be honest and proactive with our customers, even when it means highlighting something they may not have otherwise noticed. We'd rather give customers the opportunity to make an informed decision than send an order that may not meet their expectations.

We are sorry that, despite our efforts to communicate openly, we were unable to provide the outcome you were looking for.

Round Wood of Mayfield からの回答

2026年7月11日

Thank you for your review!

We're delighted to hear you had such a positive experience with us. It's great to know you were pleased with our service, fast delivery, and the quality of your product. Your kind words mean a lot to the whole team, and we hope to welcome you back again in the future.

Round Wood of Mayfield からの回答

2026年7月11日

We're delighted to hear you had a positive experience with us and that your order arrived quickly and efficiently. We really appreciate your feedback and hope to be of service again in the future.

Round Wood of Mayfield からの回答

2026年7月11日

Thank you so much for your fantastic review and, most importantly, for your continued support over the past 25 years.

It has been a real pleasure to be part of so many of your projects, from supplying oak all those years ago to manufacturing your oak-framed garage and now providing timber for your house renovation. We're delighted to hear our machining service and fast turnaround have helped keep your project moving.

Your kind words mean a great deal to Zac and the whole team. We truly appreciate your loyalty and look forward to working with you again for many years to come.

Round Wood of Mayfield からの回答

2026年7月11日

Thank you for your review!
We really appreciate your feedback and hope to assist you again in the future.

Round Wood of Mayfield からの回答

2026年7月11日

We're delighted to hear you were pleased with the quality of our products, our customer service, and our prices. Your recommendation means a great deal to the whole team, and we truly appreciate you taking the time to share your experience.

We hope to welcome you back again in the future!

Round Wood of Mayfield からの回答

2026年7月11日

Thank you so much for your lovely review!

We're delighted to hear your Giant Atlantis Vase arrived safely. We'll be sure to pass your kind words on to our driver—our delivery team always goes the extra mile, and it's wonderful to know his help was so appreciated.

We hope you enjoy your new vase for many years to come!

Round Wood of Mayfield からの回答

2026年7月11日

We're so pleased to hear you're happy with your new planters. We hope they look fantastic in your garden, and we really appreciate you taking the time to share your feedback. We hope to welcome you back again in the future!

Round Wood of Mayfield からの回答

2026年7月11日

Thank you very much for your fantastic review, Steven!

We're delighted to hear you're so pleased with your purchase and that the products arrived safely and well protected. We take great care when packaging our orders, so it's wonderful to know this made a difference.

Thank you again for your kind words, and we hope to be of service again in the future.