Routes Car Rental レビュー 5,405

This company is the biggest scammer come from a different country scamming people in the USA your Rent-A-Car and they wanna charge you $800 for five days insurance only plus the car rental cost

I had rented a car in a very good condition the staff was so friendly and all was in the right time... I will deal with routes rent a car again

Rude personnel. Wrongful advertisement. Ridiculous hidden fees. Two weeks after vocation my deposit is still in pending status. I used them only because I was unexperienced traveler. Whatever they advertise through Expedia consider final price would be double or more. Worst and rudest personnel I ever experienced.

I recently rented a car from Routes Car Rental (Chicago area) and had a disappointing experience with unexpected charges.

At the time of pickup, I was clearly told that I should not drive the vehicle to Mexico or Canada. However, there was no mention of any restriction or additional fee for traveling outside the state within the U.S.

After returning the vehicle, I was surprised to see an “out-of-state/state crossing fee” added to my bill (around $60+). This was never disclosed during the rental process, and had I known about it, I would have either requested permission or chosen a different rental option.

I reached out to online customer service before posting this review, as advised by their staff. However, the response I received simply referred to their policy without addressing the fact that this was not communicated at pickup.

Transparency at the counter is very important for customers to make informed decisions. Policies that are not clearly explained upfront should not result in unexpected charges later.

I hope Routes Car Rental improves their communication so future customers are not caught off guard like I was.

DO NOT RENT FROM HERE they will not help you if you flight was canceled , or delayed to the next day , they will not transfer you to a manager , they will not help you at all! they lie saying that the manager is at a meeting, they lie saying they cant transfer you to the main location , they told me i cannot connect you to a manager to file a complaint , that you can only email. if you rent from Priceline or a third party good luck because you lost your money.

Hidden costs. You are a fool if you expect to pay the amount you booked online. They find smt to charge you.
Never again! Stay away.

Stay away from routes
We hired a car for 1 day and end up costing me 180 USD , terms and conditions not clear at all and day insurence cost 100 USd
But other companies charges 50 inclusive of ibsurence and car hire
So way too expensive and never get it from Expedia platform
They didn't except our insurence

Be careful, be careful. They are scammers. Definitely do not rent a vehicle there. When signing the contract at midnight, after a long flight from Europe, they told us that the payment was a refundable deposit. After returning the car, they denied everything and said that we had arranged additional services on the spot. They did not return the money. Be careful and do not get scammed like we did.

Routes Car Rental engaged in blatant deceptive practices. I was explicitly told there would be no other fees beyond the base rental. Days later, I discovered two unauthorized charges: $246.42 and $338.21 for an undisclosed "VIP service" that was never mentioned.

When I disputed this, their automated system claimed nothing could be done. This is unethical upselling and false advertising. Avoid this company—they prey on customers with hidden fees and zero accountability.

Steer clear. 1 star only because 0 isn't an option.

So I just flew into Denver April 7th, 2026. Made my reservation for the car rental. Got my notification by email. Followed the instructions on where to meet the van for pickup. They even have a nice app that shows you where the van is. And this is where the problem starts. I watch the van come by once go to the East terminal. I'm over at the West terminal which is where they told me to go wait and where I requested a pickup. And it never came by. It went through the East terminal and went back to the routes car rental location. I booked it again and guess what the same thing happened. Except this time I took screenshots of everything that happened along the way of where the van went. Had to actually rent a Lyft rental in order to get a ride to the car rental place. How stupid is that. When I finally got to the rental place and told the person who was booking my car. What happened they go, Oh that's too bad. Not an apology. No explanation. I said I want to talk to the manager. Supposedly when they went to talk to the Manager, he said the manager is not coming out and said you have to go to the East terminal he said. Then why didn't their emails or their voicemail say anything? Tell me that I need to go to East terminal versus have me stand there for two mother freaking hours. I was beyond pissed. I still am. I don't write reviews. I really don't but this one frustrated me to no end. I want to make sure everybody understands just how poorly they treat the customer. Not an apology. No manager came over to talk to me. They wouldn't reimburse me for my Lyft fees that it cost me to get there. They wouldn't even discount it off the car. That would have been the easiest thing just to make the customer happy. But no. That's just too bad. Next time go to the East terminal. I will never rent from these guys again. And I would highly advise all of my friends and Business associates to not to do that either. Find any other car rental company that actually treats you like a customer and understands basic human decency where oh we could have at least said we're sorry. And to make it up for you. They don't care. So funny rent from these guys. They just want your money and then have you go away. Well guess what now I'm going away and I want to make sure all my friends know as well. You were warned.

We had an extremely frustrating experience. After arriving at the airport, we waited a long time just to be picked up. By the time we finally got to the counter—after standing in line—they told us we were “late” and had cancelled our reservation.

We were not the only ones. At least three other customers in line were told the exact same thing.

No refunds were offered, no solutions were provided, and there was zero accountability from the company.

This feels like a deliberate tactic rather than an isolated issue. Based on our experience, I strongly advise others to avoid this company. Expedia should seriously reconsider listing them, and this business deserves closer scrutiny from regulators.

Absolutely unacceptable. Stay away.

Priceline and Expedia should be ashamed of themselves for putting their name/associating themselves with this brand. It’s a bait and switch. They give you a great deal when you book then you get to the rental booth- yes booth with a person on a screen to tell you it’s another $400 because your insurance doesn’t have the correct deductible. It’s a scam and it’s not right.

If there is a zero, I would give them zero.
It is literally a scam. They get you in and you are thrown with so many hidden fees that are actually ridiculous. I was going to pay much more than any other company.
Not to mention how rude the employees are. You get in the office and not body wants to help you or even wants to look at you.
It is a complete waste of time and effort

When we got in line, there were 2 agents at the counter - apparently both needed a break. It was 10:45 pm. One ignored all customers and walked out. There were 4 customers to be helped. Luckily, King was super helpful and willing to work even without a break all day. He was friendly and calm even after being left on his own. If I could just give King a review, it would be a perfect 5, but your other employee was rude and lazy so it wasn't the best experience.

They took my money, knowing my address from my credit card is in Colorado, and then on the day to rent the car refused to rent me the car, because I live in CO! Nowhere did they say they would not rent it to a Coloradoan! This is criminal!

I've rented with Routes 6 times since December 2025 through several online car rental agencies as Routes had the best price at Denver Intl Airport. Routes counter staff at DIA are cordial, and pushed their insurance and upgrade upsells gently. Also, picking up and returning the cars had always been speedy and painless as they have frequent airport shuttle service and readily staff!available

I booked my car rental at Routes in Atlanta through a company called Economy Booking. I chose the rental as one of the lowest cost rentals available, but I was hit with an additional charge of $292 at pickup to cover liability insurance, even though I had bought "complete coverage" through Economy Booking. Also, that included $16/day for taking the car to a neighboring state. Ridiculous. In sum, after the add on, I would have been much better renting from Avis, Hertz, etc.

I would rate this company zero stars! Don’t EVER book here! They could care less about the customer.

The online bookings was very easy to do.

Purchased car rental from priceline. When I arrived at the tpa airport we had to wait 50 minutes to take a minivan to a location away from the airport. When we arrived the car was not ready. They asked for proof of Insurance. When I provided my insurance card I was told that It was not proof of insurance. I was forced to pay an additional $400 because I did not have my insurance dec page. I had no option but to pay the difference because I was stranded five miles from the airport rental cars. The Routes rental contracts are predatory. Routes customer service is predatory. Routes has over 200 bad reviews on yelp.
I do not understand how the state of Florida allows a Canadian company take advantage of its tourist economy.