Rox Meat Ltd - Eltham Rox Meat Bespoke Butchery レビュー 29

TrustScore 5段階評価の4.5

4.5

Passey Place 11, SE9 5DA London, England, GB


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5つ星のうち5の評価

Fabulous, I live in N.Ireland where Saveloys are non existent, finally after years of trying to source Saveloys, Rox Meats stepped up. OMG, it's been 40+ years since I last had a proper Saveloy and... もっと見る

5つ星のうち1の評価

Preordered meat joint for Christmas and paid deposit and made collection date. However when my daughter picked up the meat she paid the remainder which when she got back to me I told her she was over... もっと見る

5つ星のうち2の評価

Very disappointed this time with my fillet steak. 4 out of 5 have large amounts of fat and when cut away got 50% of meat left!! Usually fillet steak has been very good from Rox that is why I have bee... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited this butchers on Saturday 3rd of Feb and boy did we choose the right day. We was greeted with freshly cooked sausage rolls and beef, stuffing and gravy Yorkshire puddings. Rox is such a mod... もっと見る


企業情報


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4.5

優良

TrustScore 5段階評価の4.5

29件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(29)

過去12か月のレビュー数: 1

レビューを書く
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5つ星のうち5の評価

Oi oi Saveloy

Fabulous, I live in N.Ireland where Saveloys are non existent, finally after years of trying to source Saveloys, Rox Meats stepped up. OMG, it's been 40+ years since I last had a proper Saveloy and they didn't disappoint.

2025年6月13日
自発的なレビュー
5つ星のうち5の評価

Best Lamb steak I’ve ever had.

We visited this butchers on Saturday 3rd of Feb and boy did we choose the right day. We was greeted with freshly cooked sausage rolls and beef, stuffing and gravy Yorkshire puddings. Rox is such a modern feeling butchers and there selection of meats was on a grand scale. So much so it was hard to choose what meat we wanted, let alone what cut. After asking the very pleasant and helpful staff what they recommended, we finally decided on taking home some chicken shish kebabs and 2 large lamb steaks (for me personally). The kids devoured the chicken kebabs and left no room for desserts which is unheard of in this house. The Lamb steaks are why I feel I need to post this review, I’ve been thinking about them since I ate them last night. In fact I’m gutted I didn’t buy myself 2 more for today. We will be visiting again soon, hopefully on another day they are serving tasters.

2024年2月3日
自発的なレビュー
5つ星のうち5の評価

Great Service.

Visted Rox this morning after hearing it was under new management, what a lovely experience it was, the Staff were great and everyone was friendly, got some great deals and lovely food, will definitely be back soon!!!

2024年2月3日
自発的なレビュー
5つ星のうち5の評価

Excellent butchers

Visited today for the new management opening, fabulous team in a lovely clean and inviting shop. Tried some of the tasters and was very impressed - a wide selection of competitively priced meats available with knowledgeable staff on hand.

2024年2月3日
自発的なレビュー
5つ星のうち5の評価

Rox meat is under new management

Rox meat is under new management. The environment is bright, fresh and inviting. Staff are helpful and polite. I was extremely impressed with the variety and freshness of the produce. The price is affordable for the quality of the produce.

2024年2月3日
自発的なレビュー
5つ星のうち1の評価

Awful service

Awful service. Im a repeat customer of theirs, my latest order did not arrive and rather than try to be helpful they spent all saturday afternoon arguing with me and pointing their finger to Parcelforce (as if that should be the customers headache). The refused to redeliver or give a refund (i ended up doing a charge back on the CC).. they asked me to go pick up the parcel from some depot with unspecified location. Seriously? The parcel was redeliverd a few days later, the ice had melted, the meat was off and stinking, the delivery guy wouldnt even take it to the door, my gf had to carry this heavy box upstairs in my absence only to get rotten meat when she opened it. Not even an apology from these guys, seriously. It could all have been prevented so easily and they'd retain a loyal customer,. Just ridiculous. Stay away

2023年6月10日
自発的なレビュー
Rox Meat Ltd - Eltham Rox Meat Bespoke Butchery ロゴ

Rox Meat Ltd - Eltham Rox Meat Bespoke Butchery からの回答

Dear Xenios,

We are very sorry that you missed your delivery on your parcel which was unfortunately redelivered to you today.

You've placed your second order with us on Friday Morning, which was fulfilled and dispatched on the next day on an Express 24 courrier service with Parcelforce.
You parcel was indeed delivered as promised by us on the following day, but unfortunately you missed the delivery and the driver took your parcel back to the depot.

You called us and complained about the situation and we apologised and explained to you that we have no control over Parcelforce operations. Once a parcel is dispatched like with any othe parcels, we can only monitor the delivery progress via tracking and cannot change/amend the course of a delivery as it's out of our control. we've explained it to you. You asked us to call the delivery company asked for a redelivery on the day. We would like to believe that most people are well aware that once a parcel or package has an attempt delivery most driver would leave a card which either would tell you where to collect your parcel from or to arrange redelivery. You were rude to a member of our team as well as swearing and you would not listen when we were trying to provide you with guidance. We explained to you that the only way for you to recover your parcel was to locate the local royal mail/parcelforce depots to attempt to retrieve this parcel which you flat out denied. We are very sorry but there was no other options on our end to handle this unfortunate situation which we took time to explain to you and you would not listen.

You place a very first order with us, and later on requested this order to be dispatched to a different address than previously booked for, which we've done and you were very happy with the service and the speed provided. Your placed a second order and asked for it to be delivered next day which we, again, fulfiled it with great customer service. You do mention on this review that we blamed it on parcelforce, however we are unable to see how else we could have handle this situation. Your order was place on a Friday morning, was dispatched a few hours later on the same day and was at your door the next day, that's a 24h turnaround which is as speedy as it can get. unfortunately you were not in your home and the order was returned to the depot, which is something out of our control. we would not be able to know or contact which parcelforce driver did not do their job properly. We did not dispatch you rotten meat, it was sent fresh, prepared on the day but unfortunately "mishandled" by a third party courier which resulted on the products going off.

As you can see on our profile, we also have very happy customers with our products and services, we supply nationwide, retail and wholesaler and have always aspired to provide A star service.

5つ星のうち1の評価

Prices beware

Preordered meat joint for Christmas and paid deposit and made collection date. However when my daughter picked up the meat she paid the remainder which when she got back to me I told her she was overcharged. I emailed Rox meat straightaway and they did get back to me. Their comments were that prices fluctuate (understandable but I was not informed of this when I made my order and paid the deposit). They said that they would refund the difference (about £13) as a gesture of goodwill. As was so close to Christmas Day I emailed back to arrange to get sorted but never heard back from them again. Shame

2022年12月23日
自発的なレビュー
5つ星のうち2の評価

Very disappointed this time with my…

Very disappointed this time with my fillet steak. 4 out of 5 have large amounts of fat and when cut away got 50% of meat left!!
Usually fillet steak has been very good from Rox that is why I have been a loyal customer and spent a lot with them. I’m reconsidering and changing my butcher!

2022年9月22日
Rox Meat Ltd - Eltham Rox Meat Bespoke Butchery ロゴ

Rox Meat Ltd - Eltham Rox Meat Bespoke Butchery からの回答

Dear Toni,
We are very sorry that you weren't happy about the product on this occasion. You've been a valuable customer of ours for about a year now and we wouldn't want to lose you. is there anything we can do to make this right?

5つ星のうち5の評価

Amazing

I had been searching everywhere for savaloy sausages and when I found that Rox Meat stocked them I was over the moon. They tasted amazing too

2022年4月13日

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