The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... ãã£ãšèŠã
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Iâve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldnât be happier with it. The sofa is incredibly... ãã£ãšèŠã
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Delivery crew polite and good. The problem is the chairs arrived in a huge cardboard box and now have to get rid of box. Well packed and protected, the rattan chairs for the money really good, and... ãã£ãšèŠã
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After months of being let down on delivery of a bistro set from another well known company, I placed an order with Royalcraft. Five days later it is under my pergola! Looks very stylish and is extrem... ãã£ãšèŠã
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Royalcraftâs journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
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Taylors Lane, B69 2BN, Oldbury, è±åœ
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
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Bad Delivery
To be fair nothing wrong with the garden furniture that arrive and Royalcraft are fantastic but just watch who is delivering it. BJS was delivering ours and we're great right up to getting to the house. One of the men came out of the van and said before wven trying that it wouldn't fit. I asked them to try and they dropped one part off the back of van which was a great start. Then they were right it didnt fit. I asked if I unpacked it could we try again and they said that they isn't have time which is fair. They spoke in their own language to each other and I was never sure what they were saying. It was really unhelpful. I then had to have a call with their boss and in that tome we could of unpacked it and got it through the back gate to the garden. So it was all left on my drive for me to do on my own.
2026幎6æ15æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave your review.
We are truly sorry to hear about your delivery experience, this is absolutely not the standard or level of service we would expect from our courier partners, and we sincerely apologise for the frustration and inconvenience this caused you, particularly being left to manage everything on your own.
Please be assured that we will raise this directly with our courier to investigate the matter further. If there is anything we can do to assist you, please don't hesitate to reach out to us at info@royalcraft.co.uk .
Kind regards,
Royalcraft Client Relations Team
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Fabulous quality and first classâŠ
Fabulous quality and first class customer service. Fast and informative delivery process.
2026幎6æ10æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Item not yet delivered
2026幎6æ9æ¥
Royalcraft ããã®åç
Thank you for taking the time to leave a review, and we're sorry to hear your item hasn't arrived yet.
We've looked into this for you and can confirm that your delivery is scheduled for tomorrow, 16th June. Communications regarding this have been sent to both your email address and mobile number.
We hope this puts your mind at ease, but please don't hesitate to reach out if you need anything further.
Kind regards,
Royalcraft Client Relations Team
Garden furniture
Product arrived on time, it was very well packaged and in good order.The delivery men were ost helpful and friendly.Would not hesitate to use this company again.
2026幎6æ3æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I love my royalcraft table and chairs
I love my royalcraft table and chairs. I bought it last summer and it's still looking good. The only fault with it is that it doesn't have the usual hole in the middle to accommodate a parasol.
2025幎6æ18æ¥
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Royalcraft ããã®åç
Thank you for your wonderful review, it's great to hear your table and chairs are still looking as good as ever after a year!
That's really helpful feedback regarding the parasol hole. We do offer a range of options across our furniture sets, so if you'd like to browse alternatives that include this feature, please don't hesitate to get in touch and we'd be happy to help point you in the right direction.
We hope you continue to enjoy your garden furniture for many years to come!
Kind regards,
Royalcraft Client Relations Team
Excellent communication, delivery and product.
Excellent communication prior to delivery. Product (3 seater outdoor bench) as described and easy to build.
Excellent delivery service on time and phone call prior to delivery. Cannot fault service or product.
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent quality and fast deliveryâŠ
Excellent quality and fast delivery service. Items well packed and thrilled with the overall look. Cushions are lovely, just wish there was an option of colour as just grey is a bit boring.
2026幎5æ26æ¥
Royalcraft ããã®åç
Thank you so much for your lovely review, we're thrilled to hear you're happy with the quality, packaging, and overall look!
Thanks for your useful feedback on the colour options, we'll pass this onto the relevant team.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
The staff were very helpful and theâŠ
The staff were very helpful and the quality of the furniture is lovely and easy to assemble
2026幎6æ2æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Highly recommend
Very pleased with chairs & table set. chairs very comfortable would highly recommend them
Delivery was good had 3 hour slot & driver notified us when he was on his way.
Definitely would recommend
2026幎6æ2æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
My experience from Royalcraft was superb.
My experience with Royalcraft has been absolutely excellent. Right from calling them to ask for more details about an item that I wanted which was the Wentworth 2 Seater Comfort Bistro Set, placing the order on-line on 27th May 2026 and it then being delivered exactly on time on Saturday 30th May 2026. The 2 delivery guys were very helpful and carried all of the large boxes for my husband, placing them carefully into the back garden. Throughout the whole process, the communication from Royalcraft was excellent as they kept me well informed about my delivery and arranged a suitable time slot for my item to be delivered. The Bistro set itself is of extremely good quality and is good value for money. I would recommend this company to everyone as they are excellent.
2026幎5æ27æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We hope you are enjoying your new Wentworth Bistro Set!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Great Garden Furniture
Good communication
Quick delivery and up
To date information
Great quality product
2026幎5æ26æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Good quality garden bench.
Site easy to use, found what I was looking for.
Kept informed on delivery and the company were very good. Have assembled the bench and it looks fine. Seems to be of good quality.
2026幎6æ1æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave us a review!
We hope you are enjoying your new bench! We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Happy customers
We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with one cushion having a slight stitch issue and the customer service was excellent in making this right very quickly.
2026幎5æ27æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave us a review!
We hope you are enjoying your new furniture and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I put a chair together brought from aâŠ
I put a chair together brought from a big DIY chain. My mum sat on it however one slat had a knot in it which gave away straight away .
Upon emailing this firm directly I was dealt with effectively and their customer service is brilliant .
My mother recieved a new part with weeks .
Cannot fault this company at all well done
2026幎5æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I purchased a Rio 4-Seater ReclinerâŠ
I purchased a Rio 4-Seater Recliner Dining Set with Parasol and glass table. Brilliant service, quick delivery and lovely set.
2026幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Great service
Great selection of garden furniture and the online ordering process was very straightforward. Delivery was within a few days and the lads could not have been nicer. Very pleased with my new furniture - the buying experience was first class.
2026幎5æ26æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent choice or products andâŠ
Excellent choice or products and speedily delivered by two man crew who were very helpful
2026幎5æ26æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Reported to trading standards
Reported to trading standards, as per conversation with them - there are getting a few calls regarding this company for failing to observe consumer law on returns
Update, what a joke asking me to email in. Numerous emails and calls already done! You are not interested now you have the money!
2026幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Royalcraft ããã®åç
Weâre sorry to hear that your experience did not meet exceptions. We take your concerns very seriously and are committed to improving. Please email an issues or concerns to info@royalcraft.co.uk as we can investigate this further.
Kind regards,
Royalcraft Client Relations team.
5th June 2026:
Thank you for your updated review. We understand your frustration.
We genuinely want to help resolve this for you, however without an order number or full name we are unfortunately unable to locate your account and investigate the matter further. We are also not currently aware of the specific issue you are experiencing, so we would kindly ask that you email us at info@royalcraft.co.uk referencing this review & providing your order number so that we are able to look into this as a priority.
Should you prefer to speak with us directly, our team is available by phone Monday to Friday, 9amâ5pm, and we will do our utmost to assist you.
Kind regards,
Royalcraft Client Relations Team
Very pleased with the fast deliveryâŠ
Very pleased with the fast delivery service. Everything arrived, good quality and easy to put together
2026幎5æ21æ¥
Royalcraft ããã®åç
Thank you so much for taking the time to leave a review! We love to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
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