The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... ãã£ãšèŠã
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Delivery crew polite and good. The problem is the chairs arrived in a huge cardboard box and now have to get rid of box. Well packed and protected, the rattan chairs for the money really good, and... ãã£ãšèŠã
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After months of being let down on delivery of a bistro set from another well known company, I placed an order with Royalcraft. Five days later it is under my pergola! Looks very stylish and is extrem... ãã£ãšèŠã
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Iâve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldnât be happier with it. The sofa is incredibly... ãã£ãšèŠã
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Royalcraftâs journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
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Taylors Lane, B69 2BN, Oldbury, è±åœ
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
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The delivery was great and they placedâŠ
The delivery was great and they placed the furniture in the garden. Overall a great choice, looks fab. Only issue is a fracture of the wood on one of the table legs. We await an email response from Royalcraft regarding this.
2025幎8æ26æ¥
Royalcraft ããã®åç
Dear Kim, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
Very sturdy furniture
Very sturdy furniture. Cushions as to be expected. I think, however, the 3-seater sofa would benefit from a third (middle) set of legs as it is quite long. The wood looks a little âplasticâ but as to be expected for the price. I was very disappointed not to receive a cover. One of the four reviews attached to the advert mentioned it included a cover for the winter but the company adamantly said this review was not for this set of furniture. So why was it attached to the advert? Had a cover been included I may have given 5 stars!
2025幎8æ22æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and review! Weâre thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
The original delivery date wasâŠ
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden.
Very happy with the folding rope table and chairs which matches a corner seating set that we bought last year from Royalcraft.
2025幎8æ19æ¥
Royalcraft ããã®åç
Dear Lisa, Thank you so much for your kind words and positive review with the mention of our lovely delivery team! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Great service
Great service, had a few issues with damaged items but they were replaced without hassle and delivery was prompt and on time so would happily recommend
2025幎8æ19æ¥
Royalcraft ããã®åç
Dear Stuart, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Very prompt service
2025幎8æ20æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Really pleased with my chairs
2025幎8æ20æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new chairs.
Kind Regards
Royalcraft Customer Care team
Delivered without any of the fixings
Delivered without any of the fixings - screws etc.
Replacements arrived in post a day later but still incomplete.
Sent pack for a 5 seater garden sofa instead of a 6 seater which I had ordered.
Could not enjoy my garden on a beautiful bank holiday weekend.
Very disappointing indeed!!!
2025幎8æ20æ¥
Royalcraft ããã®åç
Weâre sorry to hear that your experience didnât meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. Please email us customerservices@royalcraft.co.uk with your order number so we can look into this further and try to resolve the issue.
Kind Regards
Royalcraft Customer Care team
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Unfortunately one of the back rests wasâŠ
Unfortunately one of the back rests was missing. I wrote an email and no reply, then I called and was told that Georgina will call me back but no return call. I called again and then was advised that labels have been printed so assume the parts will be sent. Communications could be better.
29/08/2025, received the missing parts7 days later, however it was a bank holiday weekend. So happy now.
2025幎8æ19æ¥
Royalcraft ããã®åç
Weâre sorry to hear that your experience didnât meet expectations. We always strive to provide the best service possible and feedback like yours helps us improve moving forward. I will make sure your feedback is passed onto the team.
Kind Regards
Royalcraft Customer Care team
Good product at sensible price.
Good product at sensible price.
Very quick delivery for online order.
2025幎8æ19æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Good product just the wrong fixing kitâŠ
Good product just the wrong fixing kit so not enough bolts for my five seat sofa, so one of my family canât sit down. Hopefully my email to Royalcraft will result in the bolts being sent.
2025幎8æ18æ¥
Royalcraft ããã®åç
Thank you for sharing your feedback. Weâre sorry to hear that your experience did not meet exceptions. We take your concerns very seriously and are committed to improving. I see you have already emailed our customer service team who will resolve the issue for you.
Excellent Value for money
Value for money, well packed and delivered on time.
Very pleased.
2025幎8æ13æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Ordered on-line
Ordered on-line, quick and easy, delivery updates spot on and a very quickly delivery service
2025幎8æ5æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Helpful in re-arranging delivery
2025幎8æ4æ¥
Royalcraft ããã®åç
Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
Atrocious Quality Aluminium Table
I ordered a Royalcraft Sorrento 4 Seater Dining Set from the supplier Garden Street in April 2025. On assembly, I discovered that no screw holes had been drilled for the legs, so they could not be attached.
I was able to get a replacement sent because of this obvious fault. However, after three months outside, the table is severely discoloured, not only at the aluminium edge, but within the glass surface itself, leaving a mottled effect that cannot be cleaned. I am now in negotiation for a partial refund via the supplier, but the so-called quality of this piece left a great deal to be desired.
2025幎8æ6æ¥
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Royalcraft ããã®åç
Weâre sorry to hear that your experience didnât meet expectations. We always strive to provide the best service and products possible and feedback like yours helps us improve moving forward. I will make sure your feedback is given to the team.
Kind Regards
Royalcraft Customer Care team
Good customer service
It said 5-7 days for delivery but it was actually going to be in 2 days which was no good for us due to being on holiday. Rang the contact centre who arranged delivery for 21/7/25 as it was when we were home.
2025幎7æ15æ¥
Royalcraft ããã®åç
Dear Patricia, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Love my outdoor table & chairs
Love my outdoor table & chairs, great price, great quality and speedy delivery. 5 star service
2025幎7æ11æ¥
Royalcraft ããã®åç
Dear Rebecca, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Excellent response to rectify an issue.
Ordered a parasol on a Saturday, it arrived on the Tuesday - very good - (though no notifications regarding delivery).
The parasol was faulty, so I rang on the Wednesday and was asked to put details in an e-mail. I received a reply within an hour, confirming that a replacement would be sent. I'd asked it would be possible to deliver it by Friday, but that couldn't be guaranteed.
It arrived on the Thursday.
So a shame that the original was faulty, but an excellent response to rectify the issue.
2025幎7æ14æ¥
Royalcraft ããã®åç
Dear Tony, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
FABULOUS COMPANY!
FABULOUS COMPANY!
Excellent product's, service and quality!
Highly recommend
2025幎7æ14æ¥
Royalcraft ããã®åç
Dear Lisa, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Easy online ordering
Easy online ordering, quick delivery and excellent customer service
2025幎7æ14æ¥
Royalcraft ããã®åç
Dear Anne, Thank you so much for your kind words and positive review! Weâre thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
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