J Mclaughlin Group レビュー 

J Mclaughlin Group からの回答

2021年11月15日

Good morning Jo.
We would like to thank you for taking the time to leave Keven the wonderful review. He is a brilliant engineer who takes extreme pride in his work. Thank you for allowing us into your home to help you achieve your goal for a warmer, more energy efficient home.

Have a great week! 😃

J Mclaughlin Group からの回答

2021年11月11日 に更新

Good day Rubina
Thank you for your review. We have been liaising with you since the first time you contacted us, we don’t normally discuss matters with our customers on a public forum, however, we feel in this instance we need to provide feedback on the points raised so people reading have a fair viewpoint in this matter.

Boiler Warranty – When we initially quoted you for a replacement boiler, we explained the majority of the cost was covered by the grant, however, you opted to choose the premium boiler model, Viessman Vitodens, which unfortunately could not be covered by the grant and hence why you had to pay the extra money for it. We made it clear before we attended your property, the reason for the extra cost & what the length of the warranty period was (2 years), at no point since then has this been raised as an issue. We tried our upmost to get Viessman to come out but they refused as the warranty had lapsed by a few month’s. We do have boilers that offer 5 years warranty, but this is not what was of interest to you at the time. Customers choose what’s best for them and where we can we oblige.

Our customer service agents advised you we will look into the warranty query on your behalf, upon our query we were informed it was only a 2 year warranty, this is the information we relayed back to you. We have, on record, the information collated by our installation team who dealt with you at the time, we can supply this to you on email as a screenshot to show date and time this note was added.

Leaking Boiler – Unfortunately, boilers can fail which is why they are protected by a minimum warranty period, unfortunately you are out of the manufacturer’s warranty period which is why Viessman have refused to attend to your property. We have been liaising your gas engineer who has been to your property, unfortunately, he has not diagnosed the source of the leak and neither has he fixed this. We don’t understand how we have failed you in our boiler installation service in any way as the leak is from a component within the boiler? He has mentioned the PCB board cover is missing, however, as you made us aware already, you have had 2 service’s carried out on your boiler in the last two years, neither of these engineers mentioned any specific safety defects, the missing PCB Board cover would have been very obvious to see? We could have, if we were informed earlier within the 2 years warranty, advised Viessmann of this issue, however, this cover for the PCB cover is screwed to the PCB board, it has to be manually unscrewed which is not normally done, and not something our engineers would have needed to do to wire up the boiler at the point of installation. We are looking into this for you to see if we can help where Viessman wont. Viessmann did say the PCB board doesn’t have a cover, so not sure what your engineer is referring to here. Maybe he could send us photos of the PCB and we can send to Viessmann Technical for assistance?

Business Reference Number – We are more than happy to provide you with whatever number you require and this has not been refused, however, we don’t quite understand what reference number you are referring to? We are also more than happy to liaise directly with whichever individual you have been speaking to and copy you into all correspondence along the way, so you have full visibility of all communication. Our company has been working in the Grant scheme for over 8 years, simply providing our company name would have shown up on the records. However, please ask & clarify which registration or reference number they require, and we will gladly provide ASAP.

Aftercare – We are very proud of our aftercare service and will assure you we will continue to deal your query until we have a successful resolution. We speak to many customers after the warranty period has finished and there are times when we can help with the relationships we have built with the manufacturers. Unfortunately, with Viessman we stopped using them a while ago and therefore unable to assist with extending your warranty or arranging a free visit. Our service over the last 12 months has been brilliant and we have many customers who have been delighted with our pre & post installation service. Our customer service agents are amazing too and will continue to help as much as possible to resolve issues or find a fair and amicable resolution when out of warranty.

We ask you to continue your communication with us, we appreciate you maybe frustrated but we want to try and help you where we can. The leaking boiler unfortunately is due to a component within the boiler, this has to be fixed privately though as its not related to the installation.

Kind regards

Customer Service Manager

J Mclaughlin Group からの回答

2021年11月10日

Good afternoon Becky.
Thank you so much for the awesome review! Both Ryan and Matt are absolute professionals and both are quick thinkers. We will be sure to give them your compliments.

Have a wonderful day further.😊

J Mclaughlin Group からの回答

2021年11月10日

Good afternoon Salzz,
Thank you for the wonderful review. Ryan and Matt are an excellent pair that work so well together. Thank you for trusting them with your home as well as allowing us to send them through.

Have a wonderful day. 😁

J Mclaughlin Group からの回答

2021年11月2日

Good morning Asim.
Thank you for the wonderful review. We are so gladdened to know that we were able to provide you with the service we always strive to give our customers, however it is the amazing customers, such as yourself that make providing the best service, so easy to do.

Have a wonderful day ❄☃

J Mclaughlin Group からの回答

2021年10月25日

Good day Veronica,
Thank you so much for the wonderful review. Keith is a wonderful engineer that has worked with us for many years. We are honoured to know you are so happy, a we will be sure to inform Keith of this.
Have a wonderful day further!😁

J Mclaughlin Group からの回答

2021年10月18日

Good morning Shabz.
Firstly, thank you for leaving Keven such a glowing review. He takes such great care with his work. We are very proud of Keven and glad to have him on our team. It is customers such as yourself that motivate the engineers like Keven to do their best. We will be sure to send him your compliments.

Have a wonderful Monday!😊

J Mclaughlin Group からの回答

2021年10月18日

Good morning.
Thank you for taking the time to leave the great review. Chris is one of our longest working engineers and he is truly a professional in what he does. We will be sure t give Chris your compliments.

Have a wonderful Monday! 😁

J Mclaughlin Group からの回答

2021年10月14日

Good afternoon Ruksana,
Thank you so much for the wonderful review. We are indeed very proud to have Keith part of our team, as he is everything you said and so much more. We will be sure to provide him with your compliments.

Have a wonderful day. 😊

J Mclaughlin Group からの回答

2021年10月11日

Good afternoon Sadiq.
Thank you very much for the great review. Keith is great at what he does, and we are very happy to know that you had the best possible service Keith could give.

Have a wonderful day. 😊

J Mclaughlin Group からの回答

2021年10月11日

Good afternoon Catherine.
We would like to start off by thanking you for the wonderful review. Keith is an absolute star, and he always goes out of his way to assist with anything you might need. Of course when we have wonderful clients such as yourself, it motivates Keith even more! Javid is just as great, and he truly is a wonderful person.

We will be sure to give both of these men your compliments.
Have a wonderful day! 😁

J Mclaughlin Group からの回答

2021年10月6日

Good morning Tim.
We would like to start off by thanking you for the great review. Chris is such a great engineer, which is why he only delivers the best installations. We are very happy that your home was treated with the best of respect.

Have a wonderful day. 😁

J Mclaughlin Group からの回答

2021年10月6日

Good morning Ranjit.
Thank you very much for the wonderful review. Keven is a wonderful engineer that takes great pride in his work, so we are very happy to hear that he has taken great care with your property. We will however be sure to give him your compliments.

Have a wonderful day. 😊

J Mclaughlin Group からの回答

2021年10月14日 に更新

Good morning Mrs Peters.
We have booked your survey in for you, but unfortunately once our team tries to call to confirm the appointment, there is no answer. We are obligated to have a verbal confirmation for the survey to go ahead. Please call our Customer Service Team on 01615279095 as soon as possible.

Have a wonderful day further.

J Mclaughlin Group からの回答

2021年9月30日

Good morning Yvonne.
Thank you for leaving the wonderful review. Keith is a great engineer that truly always gives nothing but his best. We will be sure to give him your compliments.

Have a wonderful day! 😁

J Mclaughlin Group からの回答

2021年9月28日

Good morning Dal.
Thank you so very much for the awesome review. Keith is a great engineer who takes such pride in his work, and James is a lovely electrician who never offers anything but his best. We are so pleased to know that these two gentlemen have treated you with such respect, and will be sure to pass your compliments over to them both.

Have a wonderful day further. 😊

J Mclaughlin Group からの回答

2021年9月27日

Good afternoon Mrs Woods.
We were so pleased while reading this wonderful review! It is wonderful customers such as yourself, that make our jobs so much fun, and so rewarding when we are able to assist with your boiler replacement, before the fast approaching Winter months. Thanks again for the beautiful review.

Have a wonderful day and stay safe!😁

J Mclaughlin Group からの回答

2021年9月27日

Good afternoon Antonia.
We would like to start off by thanking you for the wonderful review. We are so happy to hear that you, and your home, was treated with the respect and sense of urgency, you deserve. We will be sure to pass your compliments on to the team that installed the boiler.

Have a wonderful day further and stay safe! 😃

J Mclaughlin Group からの回答

2021年9月20日

Good morning Mohammed.
We would like to start by thanking you for the wonderful review. We are so happy to hear that your experience with us was as great as ours was working with you! We will be sure to give your complements to all the staff members mentioned in your review as well as the rest of the office staff.

Have a wonderful day further. 😁

J Mclaughlin Group からの回答

2021年7月8日

Hello Elaine,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers