Ruffridge ロゎ
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Ruffridge レビュヌ 11

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TrustScore 5段階評䟡の4.5

4.4

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䌁業情報

  1. ペットショップ

圓該䌁業による蚘述

Ruff Ridge is a UK-based outdoor dog gear brand built for people who genuinely adventure with their dogs. Inspired by life on the trails, in the hills, and outdoors year-round, we design premium products that focus on safety, durability, and real-world use. From our Ruff N Go 3-in-1 Adventure Bottle, created to simplify packing and keep dogs hydrated on the move, to our Trail Mate collar and leash system featuring reflective materials and a metal Tuff Clip with a lifetime guarantee, every product is designed with purpose. We don’t use weak plastic hardware, we don’t rush designs, and we never release gear we wouldn’t trust with our own dogs. Every product goes through careful development and testing because dog safety comes first. Ruff Ridge is also built on community. We work closely with outdoor dog owners, ambassadors, and rescue organisations, and we give back to support dogs in need as the brand grows. Whether you’re hiking mountains, camping under the stars, or exploring closer to home, Ruff Ridge is here to support safer, better adventures with your dog.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

11件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

A much more relaxed walk

My dog who was my dads before he recently passed is a very anxious dog used to pull on the lead as she walks fast and gets stressed when crossing roads and passing other people and dogs, since using the Ruffridge lead she pulls less, says hi to more dogs and is generally a lot more relaxed on walks.

2026幎3月31日
Ruffridge ロゎ

Ruffridge からの回答

Thank you so much for sharing this, it genuinely means a lot to us.
We’re really sorry to hear about your dad passing, and we’re glad your dog has you there looking out for her.
It’s amazing to hear the difference the lead has made. That drop in tension through the bungee design can go a long way in helping anxious dogs feel less restricted and more in control, especially in those stressful moments like road crossings or passing others.
Hearing that she’s now more relaxed, pulling less, and even saying hello to other dogs
 that’s exactly why we built it.
Wishing you both many more calm, confident walks ahead 🐟

5぀星のうち4の評䟡

Great product, long delivery, not the best communication

Placed an order back on the 1st of Feb where on the website there was no mention of “pre order” just 48 hour tracked delivery. By the 11th of Feb no delivery so contacted them to which they did respond quickly, informing me it was on pre order and should have been on the website. It was not. It was now expected mid to end March but they did offer me a colour change/cancel.

9th March I contacted them again as had heard nothing, just to check for an update. Again, responded quickly, but reported material issues and may now run into April.

24th of March I emailed once again, there stock was now at the local depot and they were hoping to ship late next week.
27th March finally delivered!

Overall, the product is stunning, good quality, just wish the communication could have been better from them regarding updates instead of chasing. And the website needs to be made a lot clearer regarding pre-orders with expected dates etc.
The strap on the bag could have been better also, very rough on the skin but okay over layers.

2026幎3月25日
Ruffridge ロゎ

Ruffridge からの回答

Thank you for your review, and we’re really glad to hear you’re happy with the product quality 🙌
Just to clarify on the communication side, we responded to each of your messages promptly (all within the hour) and provided updates at every stage, including revised timelines, production updates, and options such as colour changes or cancellation.
Where we do agree is on proactive updates. While we kept you informed whenever you reached out, we could have done more to update customers automatically during that restock period, and that’s something we’ve since improved.
Regarding the preorder, this was displayed at the time of purchase, but we recognise it may not have been as clear as it should have been during a high-demand restock, and we’ve since made this much clearer across the site.
We also appreciate the feedback on the bag strap and will take that on board as we continue refining our gear.
Thank you again for your patience during a busy restock period, and for recognising the quality of the product in the end 🐟

5぀星のうち5の評䟡

Fantastic service & product

Fantastic service, from ordering to delivery ! Two trail mate collars received very impressed with the quality of them fit perfectly with a fail safe quality buckle ! Fantastic highly recommend !

2026幎3月12日
Ruffridge ロゎ

Ruffridge からの回答

Really appreciate this, thank you.
From order to delivery, that’s exactly the experience we aim to give every single time. Glad the Trail Mate collars landed well and fit perfectly.
That fail-safe buckle is what it’s all about, gear you can trust, no matter where you’re heading.
Thanks again for the recommendation, it means a lot.

5぀星のうち5の評䟡

We received an amazing sling-bag and water bottle!!

Absolutely love this business. Super speedy shipping and incredible quality and customer service. We won a giveaway that this business hosted on instagram. We won a sling-bag and a water bottle. Both items came perfectly packaged and in immaculate condition. We now use it on every dog walk and it has become so much easier to hold my personal items as well as bringing water for myself to drink, and you can unscrew the bottom of the bottle and allow your dogs to drink from it too. So so handy!! An amazing business, thank you! 🐟

2026幎2月8日
Ruffridge ロゎ

Ruffridge からの回答

This means a lot, thank you so much for sharing this.
We love hearing how you’re actually using the gear out on your walks, that’s exactly what it’s built for. Keeping things simple, practical, and making it easier to get out there with your dog.
Glad the Sling and Bottle have become part of your everyday setup (and even better that it’s making life that bit easier for you too).
Appreciate the support massively, and again, congrats on the win.

5぀星のうち5の評䟡

The collar feels so secure and solid


The collar feels so secure and solid when walking the dog! It fits perfectly and feels and looks very high quality. Would recommend this product to anyone.

2026幎3月11日
自発的なレビュヌ
Ruffridge ロゎ

Ruffridge からの回答

Really appreciate you taking the time to leave this.
That solid, secure feel is exactly what we built the Trail Mate for, no weak plastic, just gear you can trust every time you clip it on.
Glad to hear it fits perfectly and lives up to the quality we aim for. Give your dog a pat from us

5぀星のうち5の評䟡

After a mix up with my order Ruffridge


After a mix up with my order Ruffridge came up trumps. No questions- they sorted the problem and made sure I got my dog collars .. which are fabulous and just as I expected, by the next day delivery.

2026幎3月9日
Ruffridge ロゎ

Ruffridge からの回答

Thank you so much for the kind words!
We’re really glad we could get everything sorted for you quickly. It’s great to hear the collars arrived this time, safely and lived up to expectations. We hope they see plenty of adventures out on the trails.
Thanks again for taking the time to leave us a review, it really does mean a lot to us.

5぀星のうち5の評䟡

The water bottle is brilliant

The water bottle is brilliant. I also love the bag. We are very grateful.
My only critique if there is wiggle room for improvement (and honestly this is a slight thing, it’s a really great product) is the strap could be a little more comfortable. It’s a bit like seatbelt material when being worn, and it rubbed a little when it slipped onto my neck (I managed to tuck it under my hoodie so it wasn’t a big deal) but in the summer if it could be a slightly softer material I think I’d notice the difference. I love all the extra pockets in it though for things like poo bags, treats etc. Great product and delivered quickly well packaged. Thank you

2026幎2月1日
Ruffridge ロゎ

Ruffridge からの回答

Thank you so much for such a detailed and honest review, we really appreciate you taking the time to share both the positives and your feedback.
We’re delighted to hear you’re loving the bottle and bag, especially the pockets and overall quality, and that everything arrived quickly and well packaged.
Your note about the strap comfort is genuinely helpful. It’s exactly the kind of real-world insight we use to improve our gear, especially for warmer weather adventures where comfort matters even more. We’re always looking at ways to refine our products, and feedback like this absolutely feeds into that process.
Thanks again for supporting us and trusting our gear out on your walks 🐟

5぀星のうち5の評䟡

3in1 bottle and bag.

I’m very happy with my 3in1 bottle and bag. They both look and feel good quality. The bottle is a good size, fits well into the bag and is comfortable to carry without being bulky. I like that the bag also has zip pockets to keep things in. The parcel was packaged well and arrived quickly. After receiving my bottle and bag I purchased another as a gift. Great. Thanks 🐟

2026幎1月21日
Ruffridge ロゎ

Ruffridge からの回答

Thank you so much for taking the time to leave this review.
We’re really glad to hear you’re loving the 3-in-1 bottle and bag and that the size, comfort, and pockets are all working well for you out on adventures.
Thanks again for supporting what we’re building and giving your dog gear you can rely on. Happy adventures 🐟

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