Runbuds レビュー 164

Runbuds からの回答

2025年2月24日

Hi Henna,

Thank you for your kind words—we’re thrilled Abby could resolve your issue so quickly and get your replacement sorted! 🎧✨

Delivering excellent service is at the core of what we do, and it’s wonderful to know your experience reflected that.

If you ever need anything in the future, we’re always here to help.

Thanks for trusting RunBuds with your audio needs! 💛

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年2月24日

Hi Galit,

Thank you for your fantastic review—we’re thrilled you’re enjoying your RunBuds Pro! It’s great to hear they fit securely, handle sweat and rain effortlessly, and deliver the performance you were looking for.

We appreciate your feedback about the touch sensitivity, too. It’s true that adjusting to the controls can take a little time, but we’re glad it hasn’t held you back from making the most of them.

Your note about battery life, easy pairing, and value for money truly means a lot to us. We aim to provide premium quality without the premium price tag, so this is exactly what we love to hear!

Thanks again for choosing RunBuds. If you ever need support or have questions, we’re here to help. Happy listening!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年2月24日

Hi Duncan,

Thank you for taking the time to share your experience—we’re delighted your RunBuds Pro have been a reliable companion for over a year!

We’re sorry to hear about the lost earbud, but thrilled our team could provide an affordable replacement swiftly. Friendly, efficient service is our priority, and we’re so glad this came through for you.

It’s wonderful to know you’re still enjoying the product, and we truly appreciate your loyalty. If you ever need anything down the line, we’re here to help.

Thanks again for your trust and support. Happy listening!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年2月24日

Hi Jason,

Thank you for taking the time to leave such a thoughtful review! We’re chuffed to hear you loved your RunBuds Mini—the fit, sound, and battery life are exactly what we strive for, so this means a lot.

We’re truly sorry one of the earpieces gave you trouble, but we’re glad our team could sort it out swiftly and keep you in the loop every step of the way. Providing top-notch service is just as important to us as delivering great products, so your kind words have made our day!

Thanks again for your patience and trust—we’re here anytime you need us.

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年2月24日

Hi Donna,

Thank you for your fab review and for choosing RunBuds not once, but twice! 🎉 We’re chuffed to hear you’re happy with your earphones and that our team could support you when needed—it’s what we’re here for!

Your loyalty means the world to us, and we’ll always be on hand if you need anything.

Thanks again for spreading the love. Keep doing what you do best, and we’ll keep the sound (and service!) spot-on! 🔉✨

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年2月5日 に更新

Dear Debbie,

Thank you so much for taking the time to leave such a wonderful review! 💙

We’re thrilled to hear you’re loving your RunBuds and that our team provided the service you deserved. Your kind words mean the world to us—they fuel our passion for creating great earphones and supporting amazing customers like you!

If you ever need anything at all, don’t hesitate to reach out. We’re always here to help. Wishing you many happy runs (or relaxing moments!) with your buds!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年2月3日

Dear Cara,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with the right earbud. We’d love to resolve this for you as quickly as possible.

Could we kindly ask you to confirm whether the protective blue sticker on the bottom of the right earphone has been removed? This sticker will interfere with charging and connectivity.

Additionally, when placing the earbud in the charging case, an amber light should appear at the top of the case to indicate charging—please let us know if this is visible.

We’ve checked our records but don’t appear to have received any emails from you yet. To ensure we can assist you promptly, could you please contact us directly at support@runbuds.co.uk? We’ll gladly troubleshoot further or arrange a replacement if needed.

We completely understand how frustrating this must be, especially when finding the right fit is already a challenge. Please rest assured we’re here to help and will make this right for you.

Looking forward to hearing from you.

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Joshua,

Thank you for your detailed feedback! We’re glad to hear you’re enjoying the sound quality, battery life, and overall value of your RunBuds Pro.

Regarding the touch sensitivity, we appreciate you bringing this to our attention, and we will consider it as we continue to refine our products.

Regarding the Garmin connectivity, we’re sorry to hear about the issue. The RunBuds Pro are compatible with many devices, but we understand how important seamless connection is, especially for training purposes. Please feel free to reach out to our customer support team at support@runbuds.co.uk, and we’d be happy to assist with troubleshooting or explore potential solutions.

Thank you again for your feedback, and we hope we can resolve these issues for you.

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Paul,

Thank you for your fantastic review! We’re thrilled to hear that your RunBuds have worked perfectly and that you’ve had no issues at all.

Your satisfaction means the world to us, and we’re so glad you’re enjoying them. If you ever need assistance or have any questions, feel free to reach out—we’re always here to help!

Thanks again for your support!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Kathy,

Thank you for your kind words and for sharing your experience!

We’re sorry to hear that your son initially had issues with his RunBuds, but we’re so glad that Megan was able to quickly resolve the problem and arrange a replacement for you.

Providing excellent service is a top priority for us, and it’s wonderful to know Megan’s efforts made a difference. If there’s anything else we can help with, don’t hesitate to reach out.

Thank you for choosing RunBuds, and we hope your son enjoys his earphones!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Sharon,

Thank you for your feedback and for giving the RunBuds Mini a try! We’re glad to hear you’re enjoying the sound quality and fit so far, and we hope they’ll continue to perform well for you, even in warmer weather.

Regarding the ear attachments, only our RunBuds Air model comes with the additional in-ear wear attachments, so it sounds like you might mean the small ear tips inside of the medium ear tips on the RunBuds Mini. Please note that the Mini earphones don’t have a removable ear hook like the Pro or Air models.

If you have any concerns or need assistance finding the best fit, don’t hesitate to reach out to us at support@runbuds.co.uk. We’d be happy to help ensure they work perfectly for you.

Thank you for choosing RunBuds, and we wish you many enjoyable runs ahead!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi K Miller,

Thank you for your lovely review! We’re so glad to hear that Sam was able to quickly assist you with the charging issue and that everything is now working perfectly. It’s a common mistake with the protective stickers, but we’re thrilled that you’re now enjoying the fantastic sound quality of your RunBuds.

Your recommendation means the world to us, and we’re here if you ever need further assistance in the future. Thank you again for your support, and happy listening!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi David,

Thank you for taking the time to share your experience with the RunBuds Pro. We’re sorry to hear that the touch controls didn’t perform as expected during your training sessions, especially in moist conditions.

Your feedback is invaluable to us, and we understand how frustrating this must be. We are continually looking for ways to improve our products, and your input will help us continue to get better.

In the meantime, we’d like to help resolve this issue for you. Please contact us at support@runbuds.co.uk, and we’d be happy to assist further, whether that’s troubleshooting or arranging a replacement for you.

Thank you again for bringing this to our attention, and we truly appreciate your patience as we work to improve.

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Negy,

Thank you for your amazing review! We’re so glad we could assist you in resolving the connection issue with your RunBuds. It’s always our goal to provide quick and effective support, and it’s great to know we hit the mark for you.

If you ever have any other questions or need help in the future, don’t hesitate to reach out—we’re always here for you.

Thanks again for your kind words and support!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Dave,

Thank you for your fantastic review! We’re delighted to hear that the RunBuds Pro have been a great fit for your partner’s marathon training, with good sound quality, ease of use, and comfort.

We’re also pleased to know that our customer service team could assist you quickly and efficiently with the charging box replacement. Your satisfaction is our top priority, and it’s wonderful to hear we could meet your expectations.

Thank you again for your kind words and support. If there’s ever anything else we can do for you, don’t hesitate to reach out!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Lucy,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your RunBuds and that they fit perfectly for your needs, especially during runs and gym workouts.

It’s fantastic to know that the sound quality, quick dispatch, and customer service met your expectations. We truly appreciate your kind words and your support.

We look forward to serving you again in the future. If you ever have any questions or need assistance, don’t hesitate to reach out to us.

Thanks again for choosing RunBuds!

Kind regards,

The RunBuds Team

Runbuds からの回答

2025年1月22日

Hi Shane,

Thank you for sharing your experience with both the original RunBuds and the new RunBuds Pro. We're sorry to hear that the updated model hasn’t met your expectations, especially after having such a positive experience with the original RunBuds.

We’d like to assure you that the latest RunBuds Pro earphones feature upgraded drivers and a new Bluetooth chipset to deliver improved sound quality. Additionally, the fit and case design are consistent with the previous model. However, we understand that everyone’s experience can vary, and we want to make this right for you.

Please contact us via email at support@runbuds.co.uk, and we’d be happy to arrange a replacement for you. Your feedback is incredibly valuable to us as we strive to provide the best experience for our customers.

Thank you again for bringing this to our attention, and we look forward to resolving this for you.

Kind regards,

The RunBuds Team

Runbuds からの回答

2024年12月13日

Good Afternoon!

Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your RunBuds, especially their sound quality, comfort, and long battery life. It’s fantastic that they’re enhancing your runs and even making phone calls a breeze!

We’re also delighted that our customer service team could help you quickly and efficiently when you needed a replacement charging case. Providing a human touch and practical solutions is something we strive for, so your kind words mean a lot to us.

If you ever have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing RunBuds and for sharing your positive experience!

Happy running,
The RunBuds Team

Runbuds からの回答

2024年11月5日

Dear Natalie,

Thank you for your fantastic review! We’re thrilled to hear that you’ve been enjoying your RunBuds for two years and that they’re still performing like new. Your satisfaction means the world to us!

If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for being a loyal customer, and happy listening!

Kind regards,

The RunBuds Team

Runbuds からの回答

2024年11月5日

Dear Dale,

Thank you so much for your incredibly detailed and positive review! We’re thrilled to hear that you’ve had such a fantastic experience with both our RunBuds and our customer service, particularly with Kelly.

It’s wonderful to know that you’ve found the earbuds easy to use, comfortable, and reliable during your runs, regardless of the weather. We designed them to enhance your running experience, so it's great to hear that they’ve exceeded your expectations in sound quality and functionality.

We also appreciate your acknowledgment of our customer service team. Kelly is indeed dedicated to providing exceptional support, and it’s heartening to know that her efforts made a difference for you.

Your recommendation means a lot to us, and we’re delighted to have converted you to wireless headphones! If you ever have any further questions or need assistance, don’t hesitate to reach out.

Thank you for being a valued part of the RunBuds community, and we look forward to serving you again in the future!

Kind regards,

The RunBuds Team