Luke was extremely professional and pleasant to deal with. He explained everything simply and in details. He understood straight away what my needs are, and he was honest and realistic about back log... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
We recently bought an old cottage in Co Cavan. The area has no fibre broadband so we contacted Rural WiFi and were immediately taken back by their friendly customer service team. Everything was explai... もっと見る
企業が回答しました
Lovely friendly service , nothing too much bother , however they are much more expensive than our new supplier will be , I originally gave four stars but I am changing my review as I have found out... もっと見る
I’ve been working from home now for 4 years using Rural WiFi. I’ve never had any trouble with speeds and been able to have Teams and Zoom meetings with no issue at all. The team have always been incre... もっと見る
企業が回答しました
企業情報
当該企業による記述
Rural WiFi provides broadband to urban and rural areas of Ireland. We provide 100% connectivity across Ireland, with one of our four broadband solutions - Fibre, Wireless, Satellite and 5G. We understand that dependable internet access is crucial, and our mission is to ensure that even the most remote locations have reliable connectivity Why Choose Rural WiFi? Wide Coverage: Reliable connectivity in even the most remote areas. Flexible Solutions: Options for fibre, wireless and satellite internet to meet your needs. Top-Notch Support: Award winning customer service for seamless installation and support. Clear Pricing: Transparent costs with no hidden fees. Community Commitment: A small Irish business dedicated to local service and support. At Rural WiFi, we go above and beyond to ensure you stay connected, offering personalised support every step of the way. Our engineer call-out service is available to optimise your internet speeds and ensure you get the most out of your connection. We're committed to delivering the best possible experience and making sure you stay seamlessly connected. Choose Rural WiFi for dependable internet access and outstanding customer care.
連絡先
Rural WiFi, Perigord House, D15W5YW, Dublin 15, アイルランド
- +35312118653
- info@ruralwifi.ie
- ruralwifi.ie
4.0
ほぼ満足
495件のレビュー
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Amazing service!
I’ve had Rural WiFi for the past 2 years and I would have been lost without it. Such a great service and amazing customer service too. Never had a days trouble with it at all.
2024年2月24日
自発的なレビュー
Rural WiFi からの回答
Hi Rachel, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent service
Excellent service, low wait time, friendly staff and my issue was resolved quickly.
2024年2月23日
自発的なレビュー
Rural WiFi からの回答
Hi Brian. Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Ciara couldn't be more helpful Her…
Ciara couldn't be more helpful Her patience with someone like me is commendable. Fiber optic broadband is coming to my area and with customer support like this I will be remaining a Rural WiFi customer.
2024年2月21日
自発的なレビュー
Rural WiFi からの回答
Hi Noel, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Ciara in particular..If there's anything else we can do for you, please don't hesitate to let us know.All the best, Rural WiFi
Great Provider and Service
Really fast speeds and set up. The sales team knew their stuff and guided me through the whole process.
2024年2月19日
自発的なレビュー
Rural WiFi からの回答
Dear Stephen, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business.If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Beware
Complete scam!!!! AVOID AT ALL COSTS!!!!!!! Unprofessional service. WIFI signal non existent.
2024年1月10日
自発的なレビュー
Rural WiFi からの回答
After over a month of attempting to reach you and retrieve the equipment, we're relieved to share that it has finally been returned. As promised, your refund was processed yesterday. We sincerely apologise for any inconvenience you may have encountered throughout this process and wish you nothing but success in your future endeavors.
It's important to highlight that standard business protocol globally dictates no refund without the return of goods or services. We're grateful to have the equipment back and to have successfully issued your refund. Best wishes, RW
Excellent, reliable company
I have been with Rural WiFi for a number of years now. I have found them to be extremely reliable and reasonably priced. I live in the countryside and have forestry around my house. I tried a few companies before I found Rural WiFi, they are the only company that got us connected at a decent speed, even the landline speed was extremely slow (not fiberoptic) through eircom. Rural WiFi customer service is one of the best I've ever dealt with. They return a call or email when they say they will, they deal with the issue promptly and professionally. I recommend Rural WiFi 100%
2024年2月16日
自発的なレビュー
Rural WiFi からの回答
Hi Sandy,Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Took a little while to get someone out…
Took a little while to get someone out to install router but was made aware of this before hand. Customer service and Speed of WiFi is very good
2024年2月19日
自発的なレビュー
Rural WiFi からの回答
Thank you Olivia! If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Customer care 100%
The customer care team are amazing especially Dawn. She helped me from start to finish with my issue and got my WiFi working again. Because this company is a small business they care for their customers and go above and beyond for them. My WiFi signal download and upload is better than ever now.
2024年1月26日
自発的なレビュー
Rural WiFi からの回答
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
am a very happy customer, brilliant company...
I don't usually write reviews but I would like to share my positive experience I have had and still have with Rural Wifi. I had little to no reception in a very rural area. It was very frustrating. I dared to try out the Rural Wifi equipment having been advised and guided by the staff there as to the possibilities. The installation and connection was easy peasy. What a difference! Although it's not going to be equivalent to a super speedy fast conventional broadband (which of course is not available yet here which is the reason for using Rural Wifi) it is fast enough enough for mails, Internet, and even to my joy Netflix! I watch netflix using apple tv and it works seamlessly. The communication with all the staff was nothing short of brilliant. Thank you,
2024年2月1日
自発的なレビュー
Rural WiFi からの回答
Hi Sarah, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent service from start to finish…
Excellent service from start to finish with Rural Wifi. I had a few teething problems to start with and Ciara in Customer support sorted them immediately.
2024年2月12日
自発的なレビュー
Rural WiFi からの回答
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations.If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Customer Service
Hi I just wanted to say the Customer service with Rural WiFi is just something else. All the team but especially Ciera and Dawn who I have being dealing with the most in particular Ciera was so patient trying to get us sorted numerous emails and phone calls and never was anything but polite friendly and helpful.I would highly recommend Rural Wifi to any of my friends or family. Regards Olivia
2023年12月20日
自発的なレビュー
Rural WiFi からの回答
Hi Olivia, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Top tier service from start to finish
When nobody else entertained us, RuralWifi went above and beyond to secure the best package possible for our home. Hannah, Katie and Anthony have all been great to us from sales to customer aftercare. Anthony ran through all the options available to us and made sure we were aware of the costs associated with each package and some advice on suggested packages based on experience. Hannah was quick to contact us and make sure everything was okay with what we received and then promptly handed us to Katie who has been super at checking in and handling any questions we might have as our account manager. If I have forgotten anyone's name I apologise! But you will be looked after as a person and not a number at RuralWifi!
2023年12月25日
自発的なレビュー
Rural WiFi からの回答
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Sam was very helpful going above and…
Sam was very helpful going above and beyond to assist us. Could not recommend more highly, first class service
2024年2月2日
自発的なレビュー
Rural WiFi からの回答
Hi Victor, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Sam in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent Customer Service
My Dad is not tech savvy and the team at Rural Wi-Fi, particularly Dawn, gave him so much kindness and patience, to help him figure out a few problems. The team are all so lovely to deal with and go above and beyond to try to fix things. I can’t recommend the customer service enough. I would definitely recommend Rural WiFi as a provider.
2024年1月31日
自発的なレビュー
Rural WiFi からの回答
Hi Mairead, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Dawn in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Poor wifi connection .
Excellent service. I rang with weak wifi signal in my home.Spoke with Sam who talked me through step by step until I was re connected.Thanks great wifi signal again.
2024年1月29日
自発的なレビュー
Rural WiFi からの回答
Hi Killian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Sam in particular.
we recently switched to rural wifi and…
we recently switched to rural wifi and are thoroughly impressed with the coverage and the speed. The service from andrei, hannah and ciara was very good. Also, the installation process was quick and efficient and explained to us very well.
2023年12月1日
自発的なレビュー
Rural WiFi からの回答
Hi Katie, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Andrei, Hannah and Ciara in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Very helpful
Very helpful, everyone I dealt with was lovely and they got me sorted very quickly. Delighted that they are providing a service to the people of rural Ireland I can now access the internet with no problems. I would highly recommend them to anyone struggling to get coverage.
2024年1月24日
自発的なレビュー
Rural WiFi からの回答
Hi Margaret, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
From start to finish
From start to finish, the service was excellent from calling to get prices to selling from Antony, then when I was having problems, I called the support line and spoke to Ciara and she walked me through everything as it was just a simple fix. The customer service was amazing and all the team members that I spoke to were extremely helpful and understanding, trying to get me the best connection possible!
Go team rural wifi!
2024年1月23日
自発的なレビュー
Rural WiFi からの回答
Hi Jade, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
RURAL WIFI are a fantastic service…
RURAL WIFI are a fantastic service provider..... we had such a great experience with them.... we did have an issue a while ago , not there fault the mast was having some work done on it .... I contacted them they answered straight away, no waiting, they fixed our issue there and then and updated our sim & the Internet is even better now.... Ciara the lady I was dealing with was so amazing, went over and beyond to help and was so patient with me when I was trying to explain the issue, as I am clueless with all these gadgets and WiFi, she fixed everything...... I will recommend to all family & friends.... 100% a 5 star 🌟🌟🌟🌟🌟 company
2024年1月19日
自発的なレビュー
Rural WiFi からの回答
Hi Michelle, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Highly recommend
We recently bought an old cottage in Co Cavan. The area has no fibre broadband so we contacted Rural WiFi and were immediately taken back by their friendly customer service team. Everything was explained to me in simple terms and I signed up there and then. The date for installation was arranged and within a week an engineer arrived to get us connected. That young chap that called was fast, friendly and efficient. I highly recommend this small Irish company Rural WiFi to anyone who is looking for a fast reliable WiFi network. Keep up the good work guys. D Maloney
2023年12月19日
自発的なレビュー
Rural WiFi からの回答
Hi Derek, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
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