Russian Math Tutors レビュー 

Russian Math Tutors からの回答

2023年12月23日

Thank you for your wonderful review and your positive feedback. We are thrilled to hear that you and your students are enjoying our platform and our tutors. We appreciate your recommendation and your support. We are always working hard to provide the best math education for our students, and, especially when working with bright Olympiad-level students, whether they are preparing for the AMC, AIME, or just the Kangaroo competition. Please feel free to contact us if you have any questions or suggestions. We hope to see you and your students again soon. 😊

Russian Math Tutors からの回答

2023年12月23日

Thank you for your glowing review and your positive feedback. We are overjoyed to hear that you had an amazing experience working with RMT and tutor Shabnam. She is one of our best tutors and we are lucky to have her on our team. We appreciate your recommendation and your support. We are always working hard to provide the best math education for our students. Please feel free to contact us if you have any questions or suggestions. We hope to see you again soon. 😊

Russian Math Tutors からの回答

2023年12月23日

Thank you for your amazing review and your positive feedback. We are over the moon to hear that you are really happy with the results of our platform and our admins. Your satisfaction is our top priority, and we are always ready to accommodate your needs and preferences. We are glad that you found our approach professional and helpful, and that our classes, materials, and scheduling suited your learning goals. We are proud of your progress and achievements in math, and we hope that you will continue to enjoy and benefit from our platform. We appreciate your recommendation and your support. We are always working hard to provide the best math education for our students. Please feel free to contact us if you have any questions or suggestions. We value your feedback and your loyalty. We hope to see you again soon.

Russian Math Tutors からの回答

2023年12月19日 に更新

In response to the customer's allegations, we would like to clarify that the customer's claims are not truthful. After completing four 2-hour lessons with our top tutor, Davit, who has successfully guided numerous students to the IMO level and trained national teams, it became apparent that the student may have found the pressure and responsibility associated with the Olympiad test challenging. Rather than acknowledging this, the customer chose to attribute the issue to the teacher falling asleep.

To ensure full transparency, we provided the client with access to all lesson videos, showcasing the teacher's active participation. Notably, the reviewer omitted any mention of these videos in their review, which would have served as evidence supporting their claims had they viewed them. This underscores the importance of considering all available information before forming conclusions.

Despite promptly refunding the customer for the lessons not taken, we went above and beyond by offering an additional $100 refund. Regrettably, the customer misrepresented this gesture in their review, implying an attempt at bribery.

The customer also claimed to be a highly successful businessman. However, the motivations behind dedicating time to writing numerous negative reviews to harm another business remain unclear. We remain committed to our students' success and delivering exceptional service, and we appreciate the understanding of those who recognize our dedication.

Furthermore, it's worth noting that despite the reported issues, the customer has chosen to continue their lessons with another tutor from our service. This decision suggests a level of satisfaction with our overall service, as they have opted to engage with an alternative instructor. We take pride in offering a diverse range of qualified tutors, and we remain dedicated to ensuring our students receive the highest quality education and support. If there are any specific concerns or areas for improvement, we encourage open communication to address them promptly and enhance the overall learning experience.

Russian Math Tutors からの回答

2024年3月30日

Thank you so much for your kind words! It's truly a pleasure to teach your kids and see their progress. Their enthusiasm and curiosity make our sessions together not just educational but a lot of fun as well. I'm thrilled to hear they're enjoying the lessons and benefiting from the personalized approach. Your feedback is greatly appreciated, and I look forward to continuing our journey together. Thank you for entrusting me with such an important part of your children's education!

Russian Math Tutors からの回答

2024年3月30日

Thank you so much for your kind words! It's truly a pleasure to teach your kids and see their progress. Their enthusiasm and curiosity make our sessions together not just educational but a lot of fun as well. I'm thrilled to hear they're enjoying the lessons and benefiting from the personalized approach. Your feedback is greatly appreciated, and I look forward to continuing our journey together. Thank you for entrusting me with such an important part of your children's education!

Russian Math Tutors からの回答

2024年3月30日

Thank you so much for your kind words! It's truly a pleasure to teach your kids and see their progress. Their enthusiasm and curiosity make our sessions together not just educational but a lot of fun as well. I'm thrilled to hear they're enjoying the lessons and benefiting from the personalized approach. Your feedback is greatly appreciated, and I look forward to continuing our journey together. Thank you for entrusting me with such an important part of your children's education!

Russian Math Tutors からの回答

2023年11月29日 に更新

Dear Rudy,

We sincerely apologize for the inconvenience you experienced with our services. We understand the frustration caused by the canceled lessons, and we're committed to addressing your concerns.

We want to clarify a few points regarding the situation. Firstly, we deeply value your trust in selecting one of our teachers for your daughter's lessons. We understand the importance of consistency in such educational endeavors.

Regarding the cancellation of lessons, we regret any disruptions this may have caused. Our aim is to provide a reliable platform connecting students and teachers for productive learning experiences. Unfortunately, there are instances where unforeseen circumstances can lead to lesson cancellations. We acknowledge that this impacted your experience with us, but the teacher did write to you that she couldn't make the lesson at your requested time and urged you to reschedule it.

We would like to address your concern about refunds. Our terms and conditions state that in case of a cash refund, 80% will be refunded, and 100% will be credited to your virtual wallet, which you can use for future lessons with any teacher on the platform. We are dedicated to ensuring fairness in our refund policy while acknowledging the time and effort you've invested.

After our conversation, we took your feedback seriously and initiated the process to provide you with a full refund, including the 20% cash refund as a gesture of goodwill. We apologize if there was any delay in the refund process, as we strive to maintain a high standard of service.

It's unfortunate that this review was posted before the resolution was communicated. We genuinely hope that you'll consider updating your review based on the actions we've taken to address your concerns.

Your feedback is invaluable to us, and we remain committed to improving our services to provide the best possible experience for all our clients. We apologize once again for any inconvenience caused and hope for the opportunity to serve you better in the future.

If you have any further questions or concerns, please feel free to reach out to us directly.

Warm regards,
Russian Math Tutors

Dear Rudy,

I am happy to inform you that we have carefully considered your request to implement a policy for mitigating last-minute cancellations and we have deployed, on our platform, a new tutor ranking algorithm that takes this into account. In the future, if there are any issues raised by a client and it is determined to be the fault of the teacher, the teacher will have some rank points subtracted from their overall score. This score is then used to determine the sort order for tutors on the listing.

Again, thank you for your feedback as we always welcome constructive advice.

Russian Math Tutors からの回答

2024年3月30日

Thank you so much for your kind words! It's truly a pleasure to teach your kids and see their progress. Their enthusiasm and curiosity make our sessions together not just educational but a lot of fun as well. I'm thrilled to hear they're enjoying the lessons and benefiting from the personalized approach. Your feedback is greatly appreciated, and I look forward to continuing our journey together. Thank you for entrusting me with such an important part of your children's education!