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R Woodfall Opticians - East Dulwich レビュー 

203
TrustScore 5段階評価の5

4.9

46 Lordship Lane, East Dulwich, E22 8HJ London, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Have been bringing my children here for over 10years now and cannot fault the amazing sight tests given. Annie is an exceptional optometrist and gives such a thorough examination. All the staff at... もっと見る

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5つ星のうち5の評価

I had a very good experience with my optician. She was very thorough and caring . The whole team are lovely in the shop . Very professional and go out of their way to help the customers. Excellent s... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff are all professional and kind. Reception, fitting and optician were all very good. The optician was very good at reviewing my existing eye conditions. At no time did I feel pressured into... もっと見る

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5つ星のうち5の評価

The staff at RW are always polite and very welcoming. The optician shows compassion and empathy, and is ever ready to answer your queries. I've tried some of the larger wellknown opticians in the pas... もっと見る

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企業情報

  1. 眼科センター
  2. 聴覚学者
  3. コンタクト レンズ提供業者
  4. 救急サービス
  5. 眼鏡卸業者
  6. サングラス店

R Woodfall Opticians - East Dulwich について

当該企業による記述

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


連絡先

  • 46 Lordship Lane, East Dulwich, E22 8HJ, London, 英国

  • 020 8299 6622

4.9

優良

TrustScore 5段階評価の5

203件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(203)

過去12か月のレビュー数: 664

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5つ星のうち5の評価

First class service

I had my first contact with Woodfall Opticians a few weeks ago after being with my old optician for many years. I was looking for somewhere more local to provide new glasses.
An appointment was available the following day for an eye test. It was personal, friendly and professional service from the get-go, right down to the offer of a cup of coffee to fill in the ten minute wait!
They are a wonderful team, and I am thrilled with my new glasses, despite a problem with the lenses on collection, necessitating their return to the lab. I returned a week later to pick up the new, perfected version and I could not be happier.

2025年1月29日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Our team greatly appreciate you taking the time to give us your feedback. We are glad that you have had a good experience when visiting us, despite the mishap. Thank you for choosing Woodfalls East Dulwich and we look forward to welcoming you back in future.

5つ星のうち5の評価

Everyone is so friendly and helpful

Everyone is so friendly and helpful. It really is a place where ‘everybody knows your name’ and no question is too small
Thank you

2025年1月16日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

We appreciate your kind review. Thank you for choosing Woodfalls Dulwich, we are always here to help.

5つ星のうち5の評価

Very friendly staff extremely…

Very friendly staff extremely professional with a personal touch

2025年1月8日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Our team at Dulwich are pleased to hear you were happy with the service provided, thank you.

5つ星のうち5の評価

Lovely optometrist

Lovely optometrist. On time. Easy.

2024年12月12日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Thank you for your feedback, it is greatly appreciated.

5つ星のうち1の評価

I had to pay again for the lenses the…

I had to pay again for the lenses the Optition prescribed incorrectly for me. I had to pay again for the new frame, when I got my glasses back the arms were loose, the lens was scratched.

2024年12月19日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Hi Paula

Thank you for your feedback, although we would prefer not to receive a 1 star review, we do take all comments very seriously.

Looking at your record, we can see you purchased spectacle lenses from us in 2022 and 2024, we have not, as you have commented issued an incorrect prescription, when errors are detected for any one of the multiple reasons possible we always make the necessary amendments at our cost.

We can see nothing on your record to suggest we have charged you twice for the same ophthalmic frame, please email feedback@rwoodfallgroup.co.uk with more details to help us rectify any issues.

If your frame needs an adjustment, this service is free of charge, if a lens has been returned form the lab scratched, we will of course replace this.

If we have failed to offer less than the very best in customer service, then we can only apologise, but again, please provide more detail as your records do no reflect your feedback.

Yours sincerely
Woodfalls East Dulwich

5つ星のうち5の評価

R Woodfall Opticians Dulwich…

An overall good experience with a thorough examination and lots of information on my eyes and eyesight.

2024年12月12日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Thank you for taking the time to leave your review. We are always here to help!

5つ星のうち5の評価

Expectional customer service

It's Christmas time and cleaning up for the big day under the stairs something fell knocking my lens out. It was after 1pm, Christmas eve when I rushed down and asked for Richard's and the teams help. I need my glasses for everything including driving. With some older family members staying with health conditions I needed the option to drive just in case.

Richard and the team with expertise and ease put the lens back in place. I am looking forward to seeing Richard and the team in the new year to organise a new spare set!

2024年12月24日
自発的なレビュー
5つ星のうち5の評価

A professional and courteous service

Had a bit of a panic as my eyes were very sensitive to the light and some changes in my eyes that were concerning. Called up R Woodfall Opticians and the receptionist lady was very friendly and courteous. I enquired about their OCT and eye exam and I was booked in the same day for an OCT. The optician who saw me was professional and answered all of my questions. I was also choosing between two types of heat pads for my eyes and one of the receptionist lady paid attention to me and helped me choose. Having someone focus on you and not have their attention divided is important. From the start to the end the whole team have been welcoming and professional. One of the best professional services that I have ever experienced and I highly recommend it.

2024年12月3日
自発的なレビュー
5つ星のうち5の評価

Annie was very thorough and kind and…

Annie was very thorough and kind and patient with the eye test.
Richard was very helpful in explaining & helping me choose frames for my new specs

2024年11月28日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Thank you very much for choosing Woodfalls East Dulwich.
Annie and Richard were both delighted to have been able to assist you.

5つ星のうち5の評価

Very friendly staff

Very friendly staff. Made me feel comfortable and at ease. Definitely use them again and recommend to friends.

2024年11月29日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

We are pleased to have been of assistance, thank you very much for leaving us a review.

5つ星のうち4の評価

None

Welcoming and professional and kept the appointment within time

2024年11月26日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Thank you for for your feedback! Please let us know if there is anything we can do to improve.

5つ星のうち5の評価

Optician was great

Optician was great
Front desk staff too :)

2024年11月9日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

We appreciate you taking the time to leave us a review and look forward to welcoming you back at East Dulwich soon.

5つ星のうち5の評価

Really friendly opticians with great…

Really friendly opticians with great staff. Would highly recommend!

2024年11月15日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Thank you for taking time to leave a review and for your recommendation if you require any further assistance please come back and see us.

5つ星のうち4の評価

Friendly but professional

As someone with a complex prescription who has had eye surgery for extreme short sight and with a family history of glaucoma I need regular checks of different kinds. Woodfall's is a friendly but professional opticians. I never feel rushed, I can ask any questions I may have and follow up by phone if necessary. They also have the most up to date testing equipment.

2024年11月6日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Our top priority here at Woodfalls is to ensure we have great customer services so our team are delighted to hear that you had a good experience at our East Dulwich branch. Thank you!

5つ星のうち4の評価

Kind and helpful but lots of glasses…

Kind and helpful but lots of glasses were smeary.

2024年11月2日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

We are glad to have been of service, our team appreciate your feedback as it will helps us know where we can make improvements for the future. Thank you for choosing Woodfalls.

5つ星のうち5の評価

Great experience at Woodfalls as usual.

Great experience at Woodfalls as usual.
Optician was really good with my daughter and explained everything clearly to her.

2024年11月11日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

Thank you for taking the time to leave us a review and your daughter was happy with her visit.

5つ星のうち5の評価

Historic Patient

As per usual I have always received the best care and treatment at R Woodfall.
I have been a patient for over 23yrs I move from Sydenham to Camberwell , moving my local Opticans did not decrease the high level of expertise provide by the amazing staff. Very happy with this company

2024年11月13日
R Woodfall Opticians - East Dulwich ロゴ

R Woodfall Opticians - East Dulwich からの回答

We are very grateful for loyalty to the Woodfalls Group and for taking the time to leave us a wonderful review.

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