Pursers has been our family opticians for last 20 years. Eye tests are always thorough and professional advice I can trust. After care is excellent for adjustment and minor repairs. Love to support... もっと見る
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Purser’s have been my opticians for many years. Staff are kind and professional and always make you feel welcome. Very importantly, I have complete confidence in my optician Bev who is extremely thoro... もっと見る
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For many years my wife and I have been to Woodfall Opticians (Pursers) for our annual eye test and, indeed, whenever we have needed any advice. We are always impressed and very thankful for the servic... もっと見る
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This opticians has a nice laid out display of glasses with prices to suit most customers. Relaxed, and clean waiting area, with magazines and we were also offered a tea or coffee whilst waiting for ea... もっと見る
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企業情報
R Woodfall Opticians - Pursers Purley について
当該企業による記述
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
連絡先
958 Brighton Road, Purley, CR8 2LP, Surrey, 英国
- 020 8660 2147
4.8
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service
Good service, always felt rushed when I went to another opticians. Glasses felt comfortable to wear and were the correct prescription for me and the staff are always polite.
2025年4月5日
R Woodfall Opticians - Pursers Purley からの回答
Thank you very much for your review.
We are glad that we were able to assist you with a thorough sight test, and you did not feel rushed throughout the process.
Thank you for choosing Woodfalls East Dulwich and we look forward to seeing you again.
Extremely thorough and caring
Extremely thorough. Prepared to go extra to ensure my eye welfare.
Arranged an urgent referral on the spot.
2025年3月31日
R Woodfall Opticians - Pursers Purley からの回答
Thank you for your review. The health of our patients' eyes are our teams top priority, so an efficient but thorough sight test is always carried out to ensure nothing is missed. We are glad that we could help and look forward to welcoming you back.
Fantastic Purley branch
The Purley branch is just outstanding. The optician, Bev, doesn’t rest until she’s happy with the tests! The receptionists are also lovely and welcoming. I’d recommend this opticians to all.
2025年4月7日
R Woodfall Opticians - Pursers Purley からの回答
Our staff are pleased to hear that you are happy with the service received on your visit to us. Bev is a highly valued member of our team at Purley, so thank you for sharing your appreciation.
Was seen soon after my appointment…
Was seen soon after my appointment time. Staff were pleasant and professional and answered my queries as needed.
2025年3月17日
R Woodfall Opticians - Pursers Purley からの回答
We are pleased to have been of your assistance. Thank you for visiting our branch in Purley, our staff are always happy to help.
Easy to get an appointment at very…
Easy to get an appointment at very short notice. Helpful and knowledgeable staff with quality service.
2025年3月15日
R Woodfall Opticians - Pursers Purley からの回答
Thank you for your feedback. We are glad to have made your visit to the opticians a smooth sailing service.
Debbie fixed my glasses free of charge and on the apot
I couldn’t speak more highly of the Purley branch, especially Debbie, who fixed my glasses on the spot (I lost one of the bolts on my fixing, so the glasses fell apart and yet Debbie was able to supply the bolt free of charge and fix it imeediately). Thank you very much! I couldn’t recommend Pursers more:)
2024年4月21日
自発的なレビュー
R Woodfall Opticians - Pursers Purley からの回答
Hi Marta, thank you for your incredibly kind words and appreciative feedback, Debbie is an amazing asset to our team and deserves the recognition.
R Woodfall Opticians - Pursers Purley からの回答
Thank your for your feedback. We are glad the benefits of cataract removal were explained to you, and our staff wish you all the best in this process.
Friendly staff
Friendly staff, always helpful, we never have to wait long for our appointments. There is also a great range of glasses to choose from.
2025年2月25日
R Woodfall Opticians - Pursers Purley からの回答
Your feedback is hugely appreciated. Thank you for taking the time to leave us your review.
R Woodfall Opticians - Pursers Purley からの回答
Our team at Purley are glad to hear you are happy with the service as always. Thank you for your feedback!
Excellent opticians great staff all…
Excellent opticians great staff all questions answered great service all round.
2025年3月4日
R Woodfall Opticians - Pursers Purley からの回答
Thank you for your review, we are pleased to have helped with any queries you had.
Good optician
Very nice optician Bev checked my son's eyes. We will go back again for future check ups.
2025年2月22日
R Woodfall Opticians - Pursers Purley からの回答
Thank you very much for your feedback, we look forward to seeing both you and your son again in future.
R Woodfall Opticians - Pursers Purley からの回答
Thank you for your review.
My first eye appointment in a long…
My first eye appointment in a long time,I was made very welcome and staff were friendly.
2025年2月1日
R Woodfall Opticians - Pursers Purley からの回答
We greatly appreciate your 5-star review and are glad that your first sight test in years was of a 5-star service. Thank you for choosing us!
R Woodfall Opticians - Pursers Purley からの回答
We greatly appreciate your 5-star review. Thank you for the visit!
I didn't feel my eIye test was 100%…
I didn't feel my eye test was 100% completed. Also I was not offered an eye scan.
The emphasis was on buying spectacles.
2025年1月28日
R Woodfall Opticians - Pursers Purley からの回答
Thank you Mr Williams for your feedback, we greatly appreciate all comments to help us to improve our services, please be assured we take any negative responses very seriously and always investigate the facts accurately.
However, on the point you have raised regarding an 'eye scan', we can 100% assure you that every one of our customers is offered an OCT scan and I can confirm from your notes that this was in fact offered to you and you declined due to the £35 fee we charge for our expertise.
As was also explained to you in detail at the time of your appointment it is both useful and important for both the customer and practitioner that you purchase your glasses from the provider of your eye care. This helps to avoid unnecessary issues which can, and do occur.
We are of course very sorry you don't agree with our business model, and as we explained your options to you in detail, we hope you reach the best decision for your future eye care and eyewear.
We are of course overall disappointed you rated our services 3 stars when it transpires you have been very happy to return to us for your NHS eye examinations for many years.
If you would like to discuss your experiences with us further, please email feedback@rwoodfallgroup.co.uk
Kind regards
Woodfall Opticians
R Woodfall Opticians - Pursers Purley からの回答
Thank you for taking the time to leave your review.
Excellent Service
The staff are always excellent and they thoroughly use all the available technology to ensure my eyes care is top notch
The only gripe I have is price, shopping around on line I believe that I could obtain glasses significantly cheaper but stay loyal to you simply for the reasons above and have been with you a long time now
2025年1月27日
R Woodfall Opticians - Pursers Purley からの回答
Our staff at Purley are very pleased to have received your feedback. We do appreciate cheaper alternatives can be found online, but then you would be missing our on the excellent service and aftercare in store by our qualified opticians. We greatly appreciate your loyalty and look forward to seeing you again.
Staff are friendly and very…
Staff are friendly and very professional. Eye tests are thorough and never rushed. They have a wide variety of frames and offer advice on the suitability of lens options. We wouldn't go anywhere else. ⁰
2025年1月28日
R Woodfall Opticians - Pursers Purley からの回答
Thank you for your feedback. We do always like to give our patients the best possible experience when visiting us so we are glad to hear you are happy with the service.
Very friendly and professional service
Very friendly and professional service. Punctual and thorough check up made with suggestions as to any concerns raised. Bev is very kind and informative.
2025年2月3日
R Woodfall Opticians - Pursers Purley からの回答
We are glad to hear that you are pleased with the service you received at our Purley branch. Bev is very a very skilled member of our team and is always a great help to everyone when she can.
Very satisfied with service
My appointment was carried out very efficiently. My concerns and questions were listened to and answered clearly.
2025年1月8日
R Woodfall Opticians - Pursers Purley からの回答
We are glad to hear you are happy with the service you received. Thank you for the visit!
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