I simply walked in so very glad that I did. Professional, friendly, welcoming and prompt. I felt very relaxed especially as Sara explained everything in detail which put me at ease. Will definitel... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... もっと見る
企業が回答しました
As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... もっと見る
企業が回答しました
Had a fantastic experience with R Woodfall Opticians. The eye checkup was thorough, professional, and clear. The staff made the eyewear fitting seamless and helped me pick out the perfect pair with gr... もっと見る
企業が回答しました
企業情報
R Woodfall Opticians - Sydenham について
当該企業による記述
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
連絡先
6 Sydenham Road, Sydenham, SE26 5QW, London, 英国
- 020 8778 4557
4.9
優良
412件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kind ,professional staff,& ability to…
Kind ,professional staff,& ability to remember the customers.
2026年7月18日
R Woodfall Opticians - Sydenham からの回答
Thank you for your lovely feedback! We're delighted to hear that you found our team kind and professional. Building great relationships with our customers is very important to us, and we're pleased that you feel recognised and remembered when you visit us. We really appreciate your support and look forward to welcoming you again soon.
I was unhappy with the end result of my…
I was unhappy with the end result of my prescription glasses. I bought 2 pairs of varifocals and they both ended up wrong. Woodfall had to redo the whole thing, from the eye tests, checking behind the eyes to pinpointing the varied settings. They saw where they went wrong and assured me it wouldn't happen again. I appreciated the fact they immediately took responsibility. They agreed to put things right and would DHL me the glasses in Africa, where I am now. It’s been 2 weeks now and I’ve just received confirmation the glasses are on the way to me….
Fingers crossed😊🤓
2026年6月25日
R Woodfall Opticians - Sydenham からの回答
Thank you for taking the time to share your experience. We're very sorry that your initial glasses didn't meet the standard you should have expected from us.
We appreciate your patience while we investigated the issue and are pleased we were able to identify the cause, start again, and put things right. Taking responsibility and ensuring our patients receive the best possible outcome is incredibly important to us.
We're delighted your new glasses are now on their way to you in Africa, and we really hope they arrive safely and provide the clear, comfortable vision you were expecting. We'll be keeping our fingers crossed too! 🤞😊
Thank you again for your understanding and for giving us the opportunity to make things right.
The staff are all welcoming and polite…
The staff are all welcoming and polite regardless of their roles .
The ophthalmologist was extremely , charming and thorough and explained everything in detail. As my sight had barely changed I appreciated not being pushed to the expense of new frames …
This independent opticians attitude to customers and their service ensures an ongoing successful business of many years
2026年6月22日
R Woodfall Opticians - Sydenham からの回答
Thank you so much for your thoughtful review and kind words.
We're delighted to hear that every member of our team made you feel welcome and that you found your eye examination thorough, informative, and unhurried. Providing honest advice is at the heart of what we do, so we're especially pleased that you appreciated not being encouraged to replace your frames when it wasn't necessary.
As an independent optician, building long-term relationships through trust, integrity, and excellent customer care is incredibly important to us. Your comments mean a great deal to the whole team, and we look forward to welcoming you back at your next visit.
R Woodfall Opticians - Sydenham からの回答
Thank you for your wonderful review!
We're delighted to hear you've once again received the excellent service you expect from us. Your kind comments about our knowledgeable and personable team are greatly appreciated and will be shared with everyone.
We look forward to welcoming you back for your next visit!
An exceptional level of service
Woodfalls Sydenham has been my opticians for about 50 years! So that shows that I always find them reliable. High level of professionalism always, courteous, friendly,patient and helpful and thoroughly up to date.
2026年6月26日
R Woodfall Opticians - Sydenham からの回答
Thank you so much for your wonderful review and for your incredible loyalty over the past 50 years.
It means a great deal to the whole team to know that we have been trusted with your eye care for so many years. We are truly grateful for your continued support and for your kind words about our professionalism, friendliness, and commitment to providing the best possible service.
As an independent optician, building long-standing relationships with our patients is something we value enormously, and we are proud to have looked after generations of families in our community.
Thank you again for being part of the Woodfalls family. We look forward to continuing to care for your eyes for many more years to come.
Everyone in the practice was so kind &…
Everyone in the practice was so kind & helpful. Had hearing & sight appointments. One couldn’t ask for better care.
Both practitioners were very thorough giving very good explanations,The dispensing optician was exceptionally helpful re my choosing frames
as I was very uncertain about it!!!
2026年6月26日
R Woodfall Opticians - Sydenham からの回答
Thank you so much for your wonderful review.
We're delighted to hear that you received such kind and helpful care from everyone in the practice during both your hearing and sight appointments. Providing a thorough, reassuring experience with clear explanations is incredibly important to us, so we're pleased this came across.
We're especially glad our dispensing optician was able to support you with choosing your frames. Selecting the right glasses should be an enjoyable experience, and our team is always happy to take the time to help you find a style that feels right for you.
Thank you again for your kind words and for choosing Woodfalls. We look forward to welcoming you back in the future.
Friendly and professional staff.
2026年6月12日
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind review.
We're delighted to hear that you found our team friendly, welcoming, and helpful. Creating a comfortable and positive experience for every patient is something we care deeply about.
Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
R Woodfall Opticians - Sydenham からの回答
Thank you for your lovely feedback! We're so pleased to hear you were seen promptly and found our team friendly and helpful. We really appreciate your kind words and look forward to welcoming you back again soon.
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're so pleased to hear you experienced friendly and efficient service. We really appreciate you taking the time to share your thoughts and look forward to welcoming you again soon.
A good efficient test and service.
A warm welcome and efficient reception, cool clean rooms. Friendly and efficient tests.
2026年6月27日
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're delighted to hear you received a warm welcome and efficient reception, and that you found our rooms cool and clean. It's also great to know your tests were carried out in a friendly and efficient manner. We really appreciate your comments and look forward to welcoming you again soon.
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're so pleased to hear you experienced caring staff and excellent service. We really appreciate you taking the time to share your comments and look forward to welcoming you again soon.
Excellent service
Really attentive, informative and professional in a relaxed environment. Extremely helpful staff and thorough eye examination
2026年6月15日
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're delighted to hear you experienced excellent service and found our team attentive, informative, and professional in a relaxed environment. It's also great to know you felt well supported by our staff and received a thorough eye examination. We really appreciate your comments and look forward to welcoming you again soon.
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're so pleased to hear that you always find our team nice and polite when you visit. We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Always great
Always great. Make my daughter feel at ease. And the A/C very much appreciated on a hot day!
2026年6月24日
R Woodfall Opticians - Sydenham からの回答
Thank you for your lovely review! We're so pleased to hear that your daughter feels comfortable and at ease when she visits us—that's something we always strive for. We're also glad the air conditioning made your visit a little more comfortable on such a hot day! We really appreciate your kind words and look forward to seeing you both again soon.
Fantastic service as always
As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really useful advice on things (e.g. potential cholesterol issue) she could identify. I always take a very long time to choose glasses and the staff were patient and very helpful. We recommend Woodfalls to so many people and now wouldn’t go anywhere else! Thank you.
2026年6月4日
R Woodfall Opticians - Sydenham からの回答
Thank you so much for your wonderful review. We're delighted to hear that both you and your husband had another fantastic experience with us at our Sydenham practice.
It's especially pleasing to know that our team made you feel welcome and supported throughout your visit, and that the thorough eye examinations and advice provided were helpful. Eye examinations can often highlight wider health concerns, so we're pleased our optician could offer valuable guidance.
Choosing new glasses should never be rushed, and we're so glad our team could help you find the perfect frames with patience and care.
Your recommendation means the world to us, and we're incredibly grateful for your continued trust and loyalty. We look forward to welcoming you both back again soon.
The R Woodfall Team 👓✨
Always welcoming friendly staff
Always welcoming staff offered tea or coffee while waiting even 1st time customers, staff always offer assistance never rush you
,
2026年6月16日
R Woodfall Opticians - Sydenham からの回答
Thank you for your lovely review. We're so pleased to hear that you felt welcomed from the moment you arrived.
Offering a tea or coffee and creating a relaxed, friendly atmosphere for both new and returning customers is something we really enjoy doing. We're also delighted that our team took the time to assist you without making you feel rushed – we believe everyone should have the time and support they need during their visit.
Thank you for your kind words and for choosing us. We look forward to welcoming you back again soon!
The R Woodfall Team 👓☕✨
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're delighted to hear that you've found our team friendly and our service reliable and consistent.
Providing a warm welcome and maintaining high standards of care for every visit is incredibly important to us, so it's wonderful to know this has been your experience.
We truly appreciate your support and look forward to seeing you again soon.
The R Woodfall Team 👓✨
Great service and lovely welcoming…
Great service and lovely welcoming workers very friendly
2026年5月28日
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're so pleased to hear you experienced great service and found our team welcoming and friendly.
Creating a positive and approachable environment for everyone who visits is really important to us, so your comments are much appreciated.
We look forward to seeing you again soon.
**The R Woodfall Team** 👓✨
Staff were courteous and helpful on all…
Staff were courteous and helpful on all three visits. Eye test thorough. Chosen spectacles arrived to collect 4 days after ordering and were perfect. I would recommend this optician.
2026年6月6日
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're really pleased to hear that you had a positive experience across all three visits.
It's great to know you found our team courteous and helpful, and that your eye test was thorough. We're also delighted your new spectacles arrived quickly and were just right for you.
We truly appreciate your recommendation and your continued support, and we look forward to seeing you again.
great service and thorough eye test
2026年6月11日
R Woodfall Opticians - Sydenham からの回答
Thank you for your kind feedback. We're delighted to hear that you received great service and a thorough eye test. Providing comprehensive eye care alongside excellent customer service is what we strive for, so it's wonderful to know you had a positive experience. We appreciate your support and look forward to seeing you again in the future.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。