Saledress レビュー 432

They need better communication when it comes to the orders.Like for instance, if something is not in notifying the buyer would be nice and not have them waiting on their order and they having to contact them.Also more up to date items and Plus Sizes to Choose from.

It’s weird to ask for a review when my order haven’t arrived yet! It’s been two weeks from the date of order and still no merchandise!

Always received items in their packages and speedy shipping thanks

Very happy with the process most of the time. Wish the delivery would come sooner

Sale Dress is a ***SCAM***. DO NOT ORDER FROM THEM.
Instead of sending you what you order, they will send something light and of no value, so that they can say you received your package. Throughout the process of trying to either receive the actual item you ordered, or a refund, they will send the “appropriate” emails at the “appropriate” time, but with random, vague, nonspecific content, blaming other parties over which they have no control….I’m sure with the intent to exhaust one’s patience. I am going to share below, in detail, the emails sent and received, sharing my stupidity in ordering from them (I knew better), to hopefully stop anyone else from ordering from them (and I am sure they will post an “appropriate” comment to this text, saying how sorry they are that I had a bad experience…let’s wait and see ;-) ):

Nov 9/25
On this date, I ordered 6 bowls, and my credit card was charged.

Nov. 21/25
On this date, I received a tiny envelope package from Sale Dress, containing a pair of socks. (?!?!?).

Nov. 21/25 email
Me: I paid for SIX SMALL BOWLS. You sent me a pair of socks. Please either send me the bowls, or reimburse me.
(I attached photos of my invoice, the package and the socks that came.)

Nov. 22/25 email
Sale Dress: “Hello, I’m not quite sure I understand your meaning. Are you saying that you have not received your item? I just checked the shipping information for your order, a package has been delivered. Have you asked your friends, neighbors, or relatives whether they received it on your behalf? …I suggest you check with them first.”

Nov. 22/25 email
Me: I received “an” item, but not the one I ordered. I ordered six bowls, but received one pair of socks. I did NOT order the socks.

Nov. 23/25 email
Sale Dress: “Hello, I understand, but we have indeed handed the item over to the carrier, and the tracking number was provided by them. I will contact the carrier immediately to inquire about the specific situation.”

Nov. 24/25 email
Me: You are not understanding. I received an item from you, but it is not the item I ordered.

Nov. 24/25 email
Sale Dress: “Hello, I just inquired again with the courier about the latest situation. They said that the delivery person who handled your shipment has left the company, which has caused some complications. They are currently trying to contact that delivery person. Once the item is located, I will arrange for the carrier to deliver it.”

Nov. 25/25 email
Me:
**PLEASE READ MY EMAIL MORE CAREFULLY**
1) I received an item from you.
2) It was not what I ordered
a) I *ORDERED* six bowls
b) I *RECEIVED* a pair of socks
3) Please send me what I ordered.
4) If you are unable to do so, please refund my money.
5) I will return the socks to you if you can please provide a prepaid return label.
I cannot be more clear, so please reply EXACTLY to this email. Do not provide a random comment about delivery.

Nov. 25/25 email
Sale Dress: “…we have initiated the relevant investigation process, which is expected to take 5 to 7 business days to complete. Based upon the finding of the investigation, we will take appropriate actions to resolve the matter.”

Dec. 4/25 email
Me:
**I HAVE GIVEN YOU 7 WORKING DAYS…PLEASE REPLY SPECIFICALLY TO THIS EMAIL**
I gave the same summary I outlined Nov. 25/25.

Dec. 4/25 email
Sale Dress: “The carrier has just replied to me and shared some very unfortunate news. They informed me that the delivery person stole all the items delivered that day. They reported it to the police a few days ago, and the delivery person was apprehended yesterday, but the items had already been sold. I sincerely apologize for this situation.
We are currently discussing compensation with the carrier. Once we receive compensation from them, we will refund your payment.”

Dec. 5/25 email
Me:
*****PLEASE ACTUALLY READ MY EMAILS*****

1) You didn’t read my last email carefully, if at all.
2) You are ***lying***. I did receive my package from you, it was just the wrong item. (Unless you are trying to tell me that the courier repackaged a different item and sent? Which would be ridiculous!)
3) You have 1 day to reimburse me. I no longer want the items, as I don’t believe that I’ll ever receive them.

Dec. 6/25 email
Sale Dress: “We are very sorry about this and have applied for a full refund for you. We appreciate your understanding that it may take some time for the refund to appear in your account (typically 5-7 business days, depending on your bank’s processing speed).”

Dec. 8/25 email
Me:
In 7 business days, I expect to see a refund. As my bank is an internationally renowned bank, and has *never* had a problem *ever* with a refund, I will expect that the refund will be in my bank by no later than Dec 16/25, if not earlier. I do NOT want to be receiving some irrelevant email about “oh no, something must have gone wrong”.

Etc. (no more space)

Titel: Absoluut waardeloos – Nooit meer!
Review:
Wat een verschrikkelijke ervaring! Ik heb op 3 december 2025 een bestelling geplaatst en tot op de dag van vandaag geen product ontvangen en geen geld terug. Het begon met vage trackinglinks die niet werkten, daarna bizarre excuses zoals “de bezorger heeft alles gestolen” (echt waar?!), en vervolgens wekenlang loze beloftes over een terugbetaling.
Ondanks meerdere e-mails en duidelijke deadlines, blijft het bedrijf mij aan het lijntje houden met standaardteksten als “we waarderen uw geduld” en “het duurt 5-10 werkdagen”. Inmiddels zijn we meer dan een maand verder en nog steeds geen cent terug. Dit is niet alleen onprofessioneel, maar ook een grove schending van consumentenrechten.
Mijn advies:
Blijf ver weg van deze webshop! Ze leveren niet, ze betalen niet terug, en hun klantenservice is een ramp. Ik ben nu genoodzaakt om een chargeback te starten en een klacht in te dienen bij de Consumentenautoriteit.

Great team over there!!! Had the slightest issue with a tracking number. They responded QUICKLY!!! And my order was in my house in days.

I ordered a pair of shoes for a very special event from Salesdress. From the day I ordered them until they were delivered (but stolen off my porch) I had over the top customer service from a gentleman named Karl. Whenever I had a question, he replied back within the day and if not, by the next morning. I've never experienced such a helpful person over email. I would not think even a second to order something else from this company. And if you do have an issue of any kind, I hope Karl will be your guy to make it all right for you!!!!!

I love the products.Customer service was very helpful

All is good and situation handled

Very helpful and very nice clothing

Hot mess. Website is completely deceiving from one page to the next. You really don't see the discrepancies until after you make your purchase. All items I received were not as pictured. They advertise 24 hour support on one page but the chat engine shows offline hours. Every single item with a review score is above a 4.5 because they only post four and five star reviews. The most recent reviews are also years old. Although they advertise like the company is in the United States and that shipping is no more than 14 days, another page vaguely refers to international shipping and my order took a month for me to receive from China. Had I any knowledge of the China part I would have never placed an order.

Customer service is prompt.
Clothing is true to size.
1st time purchase went well.

Saledress has demonstrated excellent customer service throughout the years...Their products are of good quality...I highly recommend this company

Very disappointed I order a dress the color was not the correct color as described. I’ve email multiple times and no help to get my refund back. Never again will I purchase from this site.

I ordered my top for Christmas party 2024 it looked ok but I got 150.00 coupon the link is bad and no such thing ordered from Amazon the text join yo 8334762590 is a a
A scam
They will steal information

I purchased 2 Jumpsuits with a Cartigan. The Jumpsuits were too short and the Cartigan was too long. I contacted Customer Care to return them and get a refund. I was told I needed to pay $9.99 for the return shipping label. But, that department was going through an update, so if I wanted to get the return label from them; I'd have to wait for it. They gave me the option to return it on my own using whatever carrier I wanted. The refund is in the form of a salesdress gift card not to your credit card. This is Bad Business. I Don't recommend Salesdress. Once they have your money you can't get it back. If you're satisfied customer all is Good, but if Not you're out of luck.

The dress is beautiful, but very short. I paired it with some leather shorts and it was a hit! I enjoyed wearing it for my 45th birthday pictures.

Ordered a huge bundle as a reseller and the package didn’t even leave China yet FEDEX is using international priority shipping and already it returned back to sender ??? I wrote customer service so hopefully they do something because my address is in the US not China and it is correct!