Samba Soccer Schools London レビュー 77

Samba Soccer Schools London からの回答

2025年5月19日

Hi Lloyd,
Thank you for your thoughtful feedback.

We’re really pleased to hear that your son is enjoying the sessions and benefiting from the balance of fun and technical development. It’s great to know he looks forward to training each week, and we’re excited to see him continue progressing through the groups.

Thanks again for your support.

Samba Soccer Schools London からの回答

2025年5月7日

Hi Michael,

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear how much your son is enjoying the sessions at Chelsea Academy and that Coach Brandon has played such a positive role in his development.

It’s fantastic to know that his confidence has grown to the point where he’s now playing for a team — that’s exactly the kind of progress we love to see!

We really appreciate your support over the past year and look forward to continuing to help him develop and enjoy his football journey.

Many thanks again,
The Samba Soccer Schools Team

Samba Soccer Schools London からの回答

2025年4月22日 に更新

Hi Francisc,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience at the Romford session, especially as it was your son’s first time with us. We understand how upsetting this must have been, and we take concerns like this very seriously.

Following your review, I was grateful to have the opportunity to speak with you directly. As discussed, the Romford venue is independently operated as part of our wider franchise network and is not managed by the central Samba Soccer Schools London team. While this Trustpilot page is intended for feedback relating to the London-managed venues, your experience is important to us, and we do see all venues under the Samba name as part of the same extended family.

We’ve passed your comments on to the Romford team and have asked them to reflect carefully on the situation. Ensuring a positive and supportive environment for all children—especially during their first sessions—is something we expect at every venue operating under our brand.

Thank you again for raising your concerns.

Kind regards,
The SSS Team

Samba Soccer Schools London からの回答

2025年4月1日

Thank you so much for your kind words! We're thrilled to hear that you and your child have had such a positive experience with our team at Chelsea Academy. Our coaches are always dedicated, and it's great to hear that they are making such a difference in the development of our students.

We appreciate you taking the time to share your feedback, and we look forward to seeing your child continue to grow and develop their skills with us!

Kind regards,
The SSS Team

Samba Soccer Schools London からの回答

2025年3月27日

Hi Yusuf,

Thank you so much for your kind words! We're thrilled to hear that your sons have improved their football skills through our sessions. Our coaches are dedicated to creating a fun and supportive learning environment, so it's great to know that their efforts are making a difference.

We truly appreciate your support and look forward to seeing your boys continue to grow and develop their skills with us!

Samba Soccer Schools London からの回答

2025年1月23日

Dear Amer,

Thank you for sharing your feedback. At Samba Soccer Schools, we always welcome constructive criticism and feedback. However, we believe that your review misrepresents the events that occurred and it is important to provide clarity and context for the benefit of others.

Firstly, you mentioned that the class at the St Paul’s Way School has been “terrible” ever since Coach George joined. It is worth noting that Coach George had only been at the venue for one week prior to your complaint. He was appointed as Venue Manager for that site to ensure our health and safety protocols, safeguarding policies, and operational standards were upheld across all sessions.

Prior to Coach George’s appointment, your children had been attending multiple hours of sessions beyond their registered and paid-for class. While you were booked in for the class from 10:30-11:30am, your children also took part in the class from 12-1pm and 1-2pm. While this was an oversight by a previous coach, it was brought to your attention that this practice could not continue.

Our coaches tried to get in touch with you so your children could be picked up after their designated session had ended, however they were not able to get through to you until 1pm. During this time, they had been asked to sit out, in accordance with the following policies:
1. Safeguarding and insurance requirements: Children not on the register are not covered in case of an accident.
2. Age-appropriate session structures: the 12–1 pm class is exclusively for children aged 4–7, and mixing older children poses safety risks.
3. Fairness to other families on the waiting list: Allowing unregistered participation prevents us from accommodating families who are on the waiting list for the class.

When these policies were enforced, you became verbally abusive toward Coach George and other staff members, with your children present. Multiple coaches confirmed this behaviour, which is not acceptable under any circumstances.

Following your complaint, we conducted a thorough review. Based on our findings, we are confident that Coach George and the team handled the situation professionally and in line with safeguarding protocols. At no point did Coach George shout at or mistreat your children, and we are saddened by the misrepresentation of events in your review.

At Samba Soccer Schools, we take any allegations involving safeguarding extremely seriously and are fully prepared to cooperate with external authorities, including the police, council, or NSPCC, should they choose to investigate. We are confident that our team’s actions were appropriate, transparent, and in the best interests of all children.

We maintain a zero-tolerance policy for abusive or disrespectful behavior toward staff. This policy is outlined in Section 4 of our Terms and Conditions and exists to protect our team and foster a positive environment for all families. Unfortunately, your conduct during this incident left us with no choice but to discontinue your family’s attendance at our sessions.

Despite your misconduct, we had offered to refund you for the remaining two classes of the month, as a gesture of goodwill. It is therefore very disheartening to see that you have since left a negative review misrepresenting the events that occurred.

If you wish to discuss this matter further, please feel free to get in touch directly.

Kind regards,
Ben Marcus
Head of Customer Service
Samba Soccer Schools

Samba Soccer Schools London からの回答

2025年1月2日

Hey Susana,
Thanks for the review, we really appreciate it! We're so glad your son loves our sessions and hope that he continue to do so!

I will make sure to pass your kind words on to our coaches in Ilford too.

Warm regards,
The SSS Team

Samba Soccer Schools London からの回答

2025年1月2日

Hey Mihaela,
Thanks for the review, we really appreciate it!

I will make sure to pass your kind words on to our coaches too.

Warm regards,
The SSS Team

Samba Soccer Schools London からの回答

2024年12月6日

Hey Ifrah,
Thanks for the review, we really appreciate it! We're so glad your son loves our sessions and hope that he continue to do so!

I will make sure to pass your kind words on to our coaches in Stonebridge too.

Warm regards,
The SSS Team

Samba Soccer Schools London からの回答

2024年9月25日

Thank you so much for the 5 star review!

We really appreciate the kind words and will definitely pass on your amazing feedback to the team in Ockendon.

Thank you for choosing Samba Soccer Schools. We hope to see you again in the future!

Kind regards,
The SSS Team

Samba Soccer Schools London からの回答

2024年9月3日

Thank you so much for the 5 star review!

We really appreciate the kind words and we're so pleased that your children were able to learn some new skills with us this Summer!

We will definitely pass on your amazing feedback to both Tariq and Ben.

Thank you for choosing Samba Soccer Schools. We hope to see you again in the future!

Kind regards,
The SSS Team

Samba Soccer Schools London からの回答

2024年7月24日

Thank you so much for your review!

We're really pleased that your son has been able to improve so much over the past few months. We will definitely pass on your kind words to the coaches.

Thanks for choosing Samba Soccer Schools.

Kind regards,
The SSS Team

Samba Soccer Schools London からの回答

2024年6月21日 に更新

Hi Wahid,

Thanks so much for the kind words, we really appreciate it!

We're so glad that your grandchildren have been able to grow their confidence and skills with us. These are the types of stories that we love to hear.

We have passed on your feedback to the coaches that have worked with your grandchildren since you joined our classes (almost two years ago!) and they were very appreciative.

We hope that their love for the game continues to grow.

Many thanks,
The SSS Team

Samba Soccer Schools London からの回答

2023年11月29日

Hi Junior,

Thanks so much for the kind words. We really appreciate it!

We'll make sure to pass your feedback on to the coaches as well.

Kind regards,
The SSS Team

Samba Soccer Schools London からの回答

2023年10月23日

Dear Abel,

Thank you for taking the time to share your thoughts. We truly value your input and regret that we were not able to meet the needs of your children.

We always want children to progress and learn with us and we are committed to not just improving your children's skills, but their confidence as well. Therefore it is upsetting to hear that you have not seen this improvement.

To have a better understanding of the situation, we would really appreciate it if you could get in touch with us directly. This way, we can work with our coaches to improve the situation, not just for your children, but for all the students in the class that you attend.

As you can see from our other reviews on TrustPilot and on google as well, we pride ourselves on how we are often able to improve children's skills in their time with us. Therefore, it is upsetting to hear that we weren't able to provide this for your children.

We are currently working on building an internal team for children to join once they progress through Samba, with last year being the first year that this was running. We are hoping to grow the teams, so we can have a team available for more age groups and in more areas across London in the near future.

As I previously mentioned, please do not hesitate to get in touch with us, as it would be very helpful for us to understand how we can improve the classes to benefit you and your children.

Many thanks,
Ben Marcus,
Head of Customer Service

Samba Soccer Schools London からの回答

2023年10月4日

Hi Athaur,

Thanks for the review, we really appreciate the kind feedback!

Samba Soccer Schools London からの回答

2023年10月4日

Hi Jhon,

Thanks for the review, we really appreciate the kind feedback!

Samba Soccer Schools London からの回答

2023年10月4日

Hi Obi,

Thanks for the review, we really appreciate the kind feedback!

Samba Soccer Schools London からの回答

2023年9月29日

Thanks for the review Jolene,

We are really happy to hear that your child enjoyed the classes!

Samba Soccer Schools London からの回答

2023年9月20日

Hi Rimante,
Thanks for the review, we really appreciate it! We will pass on the good feedback to the coaches!