Got to be the worst bike shop to order from - the delivery times are a joke - ordered over a month ago and still nothing, no tracking nothing Just seen that I've been refunded 14.99, which is the... ãã£ãšèŠã
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I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before pro... ãã£ãšèŠã
Good quality product well packaged. Good price. Reasonable communication and made it clear that customs delayed the delivery. Had to resell since product was spot on, but AI advice was not - but not a... ãã£ãšèŠã
Dear Santafixie Customer Service, I am writing to raise a formal complaint regarding my order. The order was placed on 7 April with an advertised delivery timeframe of 6â7 business da... ãã£ãšèŠã
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The best range of urban, single-speed, fixie and track bikes. From complete bikes to specific components for your bike, including everything you'll need for urban cycling.
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- santafixie.co.uk
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Excellent service and top-quality bikes â highly recommended!
I had a great experience with Santafixie.co.uk. The website is easy to navigate, and the selection of bikes and accessories is impressive â especially if youâre into fixies or single speeds. I ordered a bike and a few extras, and everything arrived quickly and well packaged.
The quality of the bike exceeded my expectations â solid build, sleek design, and rides like a dream. Customer service was also spot on: responsive, helpful, and very professional throughout the process.
Overall, Santafixie offers not just great products but also a smooth, trustworthy buying experience. Iâll definitely shop here again and recommend it to any urban cyclist looking for style, performance, and great support.
A highly recommend recommended company
I a security cable on line for a caliper lock which I had originally bought when travelling in Holland. It is a great piece of additional kit and adds great security when protecting my bike against theft. The online site was easy to navigate and the item was reasonably priced whilst also being dispatched promptly. Excellent service.
Took a very long time for my order toâŠ
Took a very long time for my order to arrive . I had to keep on sending them emails to find out where my order was .
Not sure if i would buy from this company again
Great items at a good price
Great items at a good price. Reasonably prompt delivery to the UK, with no issues.
Not recommended
I ordered 23 April 2025 two bycicle tyres and 1 inner tube. Today 2nd May, still waiting.
I ve email support team. Just told me to check tracking number which it does not work. I ve emailed twice for update since phone number does not exist and no response. So basically I paid for something I dont know if I am receiving and no one is able to answer my queries. Let s see how this turns out
All good arrived on time and asâŠ
All good arrived on time and as advertised
One week on from order still noâŠ
One week on from order still no dispatch date for bike tyres, and they are on holiday now until Tuesday. Perhaps I was supposed to walk to Spain and collect them.
Easy purchase experience global shipment no issues
Easy purchase experience online, responsive and helpful customer service; ordered on the 8th of April and received on the 26th; weâre in the Gulf (Middle East) and thereâs the Easter holiday so shipping took time; wished shipping was sooner but it worked out well in the end. My wife is very happy; shipment was a-ok!
Tyres arrived in good time whenâŠ
Tyres arrived in good time when ordering from the UK. Also answered question about the order in a timely manner. Will definitely use again.
Got what I ordered at a very goodâŠ
Got what I ordered at a very good price, GP5000s. Took a calculated gamble I thought on basis of other reviews but seemed to work out fine.
Thought i would give Santafixie a go
Thought i would give Santafixie a go. Price was very competitive. Just took nearly three weeks to arrive.
Good for me, if not in a hurry
Gave Santa Fixie a go as the price for tyres was competitive and was not in any immediate rush for them. Took about a week and a half to receive them (to the UK) and all good with the product. Only negative was it took ages from the initial order to getting any kind of notification of dispatch.
Misleading and unsafe
I bought the âSANTAFIXIE 60MM FIXIE FRONT WHEELâ recently, they claim the wheel has a âbraking surfaceâ but itâs unlike any braking surface Iâve ever seen. I used it once which was a terrifying experience, it screeched every time I applied the brakes and had no stopping power.
Iâve been told because Iâve used it I canât return it, despite the description being misleading and the product unsafe.
So now Iâm stuck with a wheel I could never sell on for fear of causing injury or death. Avoid at all costs.
Great experience
Bought some Supacaz bar tape for my bike the whole process from finding what I was looking for to delivery was quick and easy & the product was just what I was after.
Fast delivery
Fast delivery, good price, good service, good quality.
Trusted!
Ordered 2 michelin classic tyres 700c
Ordered 2 michelin classics at a fantastic price order came pretty quick with delivery updates top service will use again thankyou
SIGMA 500 BC computer
Excellant. God price, quick and safe delivery. 2 x Sigma 500 BC cycle computers.
Delivery time was ridiculously long andâŠ
Delivery time was ridiculously long and communication was poor when questioned
Good service
Good service. I was able to obtain a particular part not widely available. Good communications. Thanks Chaps
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