Got to be the worst bike shop to order from - the delivery times are a joke - ordered over a month ago and still nothing, no tracking nothing Just seen that I've been refunded 14.99, which is the... ãã£ãšèŠã
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I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before pro... ãã£ãšèŠã
Good quality product well packaged. Good price. Reasonable communication and made it clear that customs delayed the delivery. Had to resell since product was spot on, but AI advice was not - but not a... ãã£ãšèŠã
Found these guys online selling some pedals significantly cheaper than elsewhere. Wasn't sure given the mixed feedback etc, but gave them a go and glad I did. Took 8 days to arrive, but that's OK -... ãã£ãšèŠã
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The best range of urban, single-speed, fixie and track bikes. From complete bikes to specific components for your bike, including everything you'll need for urban cycling.
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- santafixie.co.uk
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I have not received my order
I have not received my order and, according to the tracking info, the order has been stuck in a GLS warehouse in Spain for two weeks. The customer service chatbot doesn't recognise the order number. It is fake!
This is a scam! Customer service useless. The tracking is fake. Avoid!
Communication with staff by email wasâŠ
Communication with staff by email was polite and very prompt. It wasn't completely clear that the goods would be sent from spain. However not a big problem, the goods were well packed and perfect.
A great place to shop online
A great place to shop online, and no problem with delivery ð
Great service and great price.
Great service and great price.
wide range of parts to choose from allâŠ
wide range of parts to choose from all really good quality & proper competitive pricing, very good packaging, & great delivery using gls.
The wheels were perfect replacement forâŠ
The wheels were perfect replacement for my restoration. Quick delivery from Spain!
Highly recommended
Best price available, and delivered within a week or so as they said it would be. What more can you ask?
Good prices, longer than stated delivery.
Good prices, good choice of product, delivery took several days longer than stated.
Good quality dynamo cycle lights
These dynamo lights, front and rear, were perfectly suited to my hub dynamo cycle with the front emitting 60 lux, clearly enough to both allow you to cycle safely in the dark as well as simply be seen. Good quality goods at a competitive price.
No despatch and no delivery of product
No despatch and no delivery of product. This is a failed company and should not trade. Do not give them your money.
EDIT: I cancelled this order and it all went very quiet (had to chase) until I received an email saying I couldnât cancel as by some miracle the order had despatched. This company is lazy and dishonest or both but regardless I will never order from them again.
Non existent customer support
Really unhappy with Santafixie customer support. I bought a complete bike a few weeks ago. It arrived with both brake rotors bent. I contacted the customer support team who were initially responsive and referred my issue to the bike manufacturer. I chased a couple of times (after hearing nothing) and was told that told the manufacturer hadnât responded, Iâve now chased again twice and have had no response at all from Santafixie. Really frustrating as I have a bike that is not meeting my expectationsâŠ
Recommended retailer!
I would definitely use Santafixie again. Choice of products is good and delivery was quick even coming to the UK from the continent. Pricing is competitive as well which is always a bonus.
Amazing!
I will definitely be purchasing from them again! I now have the best bicycle helmet and for a fraction of the price! Considering it had to come from a different country, it was reasonably quick shipping, and they gave me a couple of cool stickers that are now on my bike! Could not recommend more!
Everything went perfect
Helmet
Quite a quick delivery. Informed of order progress. I would recommend them as a supplier.
Shouldn't have ordered in the first place
At the time of writing, it's been more than 3 weeks since I placed an order and nothing has arrived. I've had no updates, emailed customer services who haven't even replied to tell me why it's being delayed.
Great product and price
Had to wait 2 weeks but so worth it for the price I paid .
Contacted the company after a week to make sure my order was okay and they replied 2 days after and were really helpful!
One Very Happy Customer!!!
I have just bought an Ortlieb 35L Backpack and was very pleased with the level of customer service that I recieved. The item arrived on time, was exactly as described and the communication from Santafixie was excellent. I would certainly be happy to recommend them based purely on my personal experience!!!
Arrived on time
Arrived on time, great tyres, thanks santafixie
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