Sasis Vin Stickers レビュー 7

They ask for details and when you provide EXACTLY what they ask for they then demand more information. Very hard to contact and appalling customer service.

They say they are based in the UK but they are not. Dishonest.

Avoid not the same supplier according to pervious owners they sold domain to guy in france! States on website based in UK complete utter lies!!!!

Cancelled order waiting for refund

Good job found pervious owner number on Instagram now vinshield uk

Scam website avoid at all costs taken my money then no reply or product having to get intouch with bank for charge back

THEY ARE NOT BASED IN UK as stated on website and tiktok its actually (FRANCE) found this out because found old post with phone number on facebook contacted them turns out they sold website long time ago to supplier in france! Placed an order with vinshielduk there new website came next day AVOID SASIS UK SCAMMERS

Avoid using sasis uk they sold website new website vinshielduk

☆☆☆☆☆

You pay for what you get QUALITY.

Not a good experience for me. If you order anything ensure you give absolutely every detail right down to the last, even though that's not specified or specifically asked for or highlighted in the ordering process. I followed the ordering instructions which requested sticker size and then photo of existing and i believed this had everything covered. I am not an expert and thus rely on the experts/vendors to make sure all is covered and inform exactly what is needed or expected regarding detail and level of detail - it is after all their profession and area of expertise. The VIN sticker arrived and it was good re overall size, style and colours, however the actual text was noticeably bigger than existing and it stands out. I made contact to enquire about this and the above became secondary as what followed was an unpleasant interaction and total dismissal (i was told several times "not to worry about it 'mate', it won't be noticed") of any responsibility and then a reference back to a banner on the website saying buyer is responsible for all detail. I was not impressed as it continued unpleasantly with no acknowledgement whatsoever and comments like "your responsibility 'mate'", "your problem 'buddy'" which in modern times is not a respectful nor considerate approach and manner to carry out customer service. You'd think with such a critical detail or with a few elements of critical detail and the level of it i now discover and as what is being dealt with is quite important, there could be a simple list illustrated in the process to say 'please ensure the following essential information is included' as an accurate guide for all customers who have no or limited knowledge of what's involved to get replacement VIN stickers/badges/plates for a vehicle.

Sorry, feel i have to respond To SASIS Reply:

Wow, QED, what an unnecessarily rude and aggressive reply - i hope people can see this and nothing else on approach to customer and customer service needs to be said. I have to make it absolutely clear that not once in our interaction did i ask for, look for or mention wanting 'a freeby' nor was intentionally rude nor initiated being rude, i simply contacted you to highlight a significant discrepancy between your sticker and existing viz-a-viz text size. You immediately set the tone of the interaction with your unacknowledging, dismissive and unpleasant attitude demonstrated again in your reply here. Also for the record the text is not 0.5mm out it's 1mm out and to give context a 1mm increase on 3 is a 33% increase, which is very noticeable at this level and detail and i'm curious to know how you have established and arrived at your stated 0.5mm if no reference to text size was given? Where have you got this precise 0.5mm difference from if you only have a photo to look at and incidentally where did you get the actual text size from that you used? Seems like an attempt to mitigate this situation by making me out to be a villain based on no basis? Your website claims premium and all manufacturers covered so it is not unreasonable for a layperson to think this level of tech spes you already have or have access to. On such a critical thing if an unaware customer does not give text size or similar critical detail because they are not specifically asked to or don't know to and it is essential for you to get the detail correct, as part of reasonable and fair business practice and good customer relations to ensure end product is appropriate and fit for purpose, would it not be easy, fair and safer to quickly request it? All customer contact details are given with order? Wouldn't take much? As far as the piggy bank and bad feedback goes well the piggy bank is an odd reference to pull out of the air (have you had these situations before?) i mean i'm not a multi-millionaire but think i can withstand a hit of £5 + £4 postage (for a normal class envelope?)+ VAT and move custom elsewhere. And as for the bad feedback that has come truthfully and purely from our interaction and as i mentioned in the review not the main issue which had become secondary to your outright refusal to acknowledge or accept any possible shortfall in your ordering system and request for detail process, your attacking attitude to me as a customer and the easy get out (so seemingly no responsibility is taken or needed to be taken by you) of pointing back towards a small banner on your website, not anywhere included in the ordering process, that all the responsibility, no matter what, is on us, even though you are the experts doing this day in and day out. This is awful and I take no pleasure in having to engage like this, it's not my character, and it's particularly frustrating on something that can be so easily avoided - simply be explicit and clear with what exact detail level is needed from customer, not a catchall.