Sastiflight レビュー 39

Sastiflight からの回答

2025年11月19日

Dear Mr. Ikramullah Khan,
Thank you for sharing your feedback. We truly appreciate you taking the time to write a review.
Please note that you attempted to make the booking several times, but unfortunately the payment was not successful. Without a successful payment, we are unable to issue any ticket this is a standard requirement for all bookings.
You absolutely have the right to share your experience, and we respect that. However, we would like to clarify that we do not put any fake prices on our website. All prices shown are live and updated automatically. Once a payment is successfully processed, the e-ticket is issued within approximately 15 minutes.
Thank you for your understanding, and we remain available if you need any assistance.
Warm regards,
Sastiflight.com

Sastiflight からの回答

2025年7月28日 に更新

Response to Review:

We are aware of your review and want to set the record straight.

You did make a booking through SastiFlight.com. We have verified records, including the booking confirmation, payment, and IP address used to complete the transaction. It is not possible to generate tickets without a customer actively entering their information and completing the booking.

Your claim that you never booked is not accurate, and we kindly ask you to refrain from making false accusations about "fraud" or "threats." These are serious allegations, and we reserve the right to take legal action if such misinformation continues.

We are still happy to assist you further if you have a legitimate concern. Please contact our customer support with your booking reference.

Sincerely,
Sastiflight (Easy Travel & Tours Ltd):
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Response from Sastiflight (Easy Travel & Tours Ltd):

Dear Mr. Abdullah,

We are genuinely sorry to hear about your experience and take your concerns seriously. At Sastiflight, we strive to provide transparent and reliable service to all our customers.

However, after reviewing our internal records, we have not found any booking under your name that matches the details you’ve provided. We would appreciate it if you could contact us directly at [insert support email or phone number] with your booking reference or any relevant documents so we can investigate this further.

We would also like to clarify a few points:

We do not tolerate any unprofessional behaviour or threats from our staff. If you felt uncomfortable in any interaction, we sincerely apologize and will fully investigate.

We are proud of our diverse team and our cultural heritage, including the use of the Urdu language, but we always aim to communicate clearly in the language our customers are most comfortable with.

We never request personal details publicly for privacy reasons, and we urge customers to reach out via secure and official channels.

We understand that flight cancellations and refund delays are frustrating, and we are committed to resolving any genuine disputes as quickly as possible. If you believe there has been any misunderstanding or error, we would appreciate the opportunity to work with you toward a fair resolution.

Kind regards,
Customer Support Team
Sastiflight (Easy Travel & Tours Ltd)
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Reply from Sastiflight.com
Dear Mr Muhammad Abdullah ,
We are sorry to hear about your experience and take your concerns seriously. However, we respectfully disagree with your version of events.

Please note the following:

At the time of booking, customers select their own travel dates and departure city on our website. Once payment is processed, tickets are issued automatically based on the selected information. If there was an issue with your departure city, it should have been raised immediately after receiving your e-ticket confirmation.

Sastiflight.com operates in partnership with several travel providers and is monitored by over 65 live airline systems. We do not manually alter booking details after the customer confirms and pays.

Regarding your refund, we can only process cancellations or refunds according to the airline's fare rules and timelines. Refunds may take one several weeks depending on the airline’s process and the payment method used.

We have not issued any threats to any customer. Our staff are trained to remain professional at all times. If you feel someone has behaved inappropriately, we request you to provide the name of the agent and time of the call, so we can investigate this matter fully.

We urge any customer with concerns to ensure their correct contact details are on file so our customer support team can reach out and assist further.

We are happy to re-investigate your case if you can provide your booking reference number, the email used for booking, and a contact number.

Thank you,
Customer Relations Team
Sastiflight.com

Sastiflight からの回答

2025年7月24日

Response from Sastiflight.com:

Dear Trustpilot and Valued Readers,

We take all reviews seriously and always strive to provide a transparent and reliable service. However, we must respectfully challenge this review due to the absence of critical booking information.

📌 Important clarification for all customers:

All bookings made through www.sastiflight.com are instantly confirmed at the time of purchase.

Customers immediately receive a booking confirmation email with all travel details within minutes.

Our system is not operated by any single individual. Sastiflight works with four independent, licensed suppliers, and our booking platform is monitored and managed by professionals, including live integration with 65+ airlines.

Once a booking is completed online, no manual changes can be made by our staff, as bookings are auto-processed through airline systems.

We strongly deny the accusations made in this review, which contains unverified and defamatory claims. To investigate any case thoroughly, we request the reviewer to provide:

Full passenger name

Ticket number

Booking reference

Name and contact information used at the time of booking

Without these details, we cannot validate or respond to the complaint, and it is not possible for Trustpilot to verify the authenticity of this review.

🔒 We urge Trustpilot to enforce stricter verification processes, including requiring a booking reference or ticket number for all flight-related reviews. Allowing anonymous and unverified reviews harms genuine businesses and misleads future travelers.

Sastiflight.com is committed to offering legitimate, secure, and affordable flight bookings to our customers. We have thousands of satisfied customers and take pride in our growing reputation. If there has been any genuine issue, we are happy to address it once the correct booking details are provided.

Thank you,
Customer Relations Team
Sastiflight.com