SaunaKits.com レビュー 509

Sauna is on back order but so far things are going good.

While I initially had some delays, once we connected , I was given good advice and I made the purchase. In my research Nordica was rated the highest and best for customer service.

Krizza was great - very helpful in resolving my issue!

The sales rep was amazing! She gave me some great tips for using my sauna for the first time. I also forgot to order the bucket and the handle for pouring water on the rocks inside my Sauna. She sent me three links to choose from a variety of options that I was interested in she was extremely helpful and positive. I always have a great experience when calling.

Although I ultimately did not purchase from Nordica, Eric was very helpful and considerate while I worked my way through the sauna world. Answered all my questions and supplied all requested information. No hesitation is recommending this company.

Processed order flawlessly and they made sure to honor a deal I had with them and even reached out to remind me of things I forgot to add to my cart.

Matthew was super helping providing a sales incentive and also providing information about the required installation/electric work as well. 5/5 !

So far the purchase and communication with Krizza and team has been exceptionally smooth. We can’t wait to get the sauna and heater. Thanks for all the follow up and attention to detail.

Great help! I had specific questions and the responses from Matthew were so positive i was able to make a purchase I was previously hesitant on.

Impeccable customer service and communication! Krizza has been helping us to work through some hiccups with our sauna order. She communicated in super timely manner, respectful and very helpful. In the end we are very happy with our purchase and would highly recommend working with Nordica Sauna company.

Eric was very helpful and knowledgeable on all of our questions while shopping for the perfect sauna -

Another great customer service experience! I needed to purchase some accessories for our sauna and Matthew immediately called me to help with the purchase and answer all my questions. I am so glad we made our sauna purchase with Nordica. They know how to take care of their customers!

I had an issue with my sauna heater and reached out to see about a warranty. Krizza was incredibly helpful, responsive, and communicative. I ended up with the outcome I was hoping for and Krizza made it an easy process!

The Nordica Sauna Team, especially Krizza, John, and Eric, were outstanding from start to finish. They took the time to educate me and patiently answered my million questions so I could make the best decision. The product is excellent and service is top notch. Highly recommend!

Very helpful throughout the sales process, including understanding how the HSA works.

So far so good. I was researching saunas and it got pretty confusing. I reached out to Nordic sauna and they responded right away and answered every questions I had and there were a lot of them. No pressure to buy just making sure I was an informed consumers. My sauna is ordered and we look forward to it getting here.

Informational and solid experience from quote to purchase.

Ez in customer service is phenomenal. I received updates and tracking information almost daily. Ez is extremely responsive, reliable and friendly. One of the best customer service experiences that I’ve ever had!

I bought a 3 person Sauna and everything went very smoothly. There was an issue with one of the touchscreens after setup, and the support to get a new one was great. I’d recommend buying from here for sure.