Scudo レビュー 203

Time from my initial email to expediting the requested goods was excellent. Well done Sam.

Jess dealt with my issue quickly and effectively.

Great customer service. Whitney particularly was absolutely brilliant. I had a problem with a tap and I was unable to follow the advice she gave for some months due to ‘life happening’ and when I came back to her she still remembered and resolved the issue completely within days. Such a good company.

We had a Scudo shower installed by our local plumber several years ago but have had issues with the thermostat control. Contacted Scudo to ask what we should do. Not only did they reply immediately to my query they have sent me a new thermostat cartridge free of charge. Great customer service & generous gesture. Thanks to Jess in Customer Services for dealing with this so promptly.

I think you ought to look at who you have working for you.
Absolute kn*b of a driver today in one of your vans up my backside I’m the car on country lanes near Wednesfield, revving up and driving side to side like an absolute small 🍆 idiot.

He over took me…..didn’t get far and was doing it to an old lady who was in front of me.

Van was SK22 MXT I think. The bloke had massive green ear stretchers in and blondish hair……I saw this as I drove past him at the island…..didn’t get far with his ridiculous driving the tool 🙄🙄🙄

Really poor customer services, ignoring phone calls and no replying to anything.

We bought bathroom from beta bathroom stockport. Concealed shower had a leak on installation, which is manufacturing fault, videos and pictures shared with shop and they sent it to Bille Johnson of Scuddo sales team for replacement part which he agreed on to send replacement part.

It's been 2 weeks Bille doesn't answer or reply phone calls and text messages due to that reason our bathroom fitter taken another job and asking us more money to replace the same part.

Hope to hear from him soon..

Terrible customer service waiting over a month on bathroom appliances that I was told would be with me the same week.very unhappy customer because of this which makes my business look bad.never again

Do not touch the shower mixers.

within 1 month they button and stop bar had broke but they replaced, after 2 years the button and stop bar broke completely and become stiff to adjust temp down. now 4 years on it unuseable and need replacing.

I ordered a combination vanity unit from a company and Scudo was the supplier. When the first delivery happened, the basin supplied was the wrong orientation, so was sent back to be replaced. I opened the basin unit and it basically collapsed as soon as the box was opened. I phoned Scudo who informed me I had to resolve with retailer. When I finally got this sorted they only delivered replacement basin unit, the basin itself wasn't delivered. When I had a bit more toing and froing, I finally got sink delivered. It arrived with a chip on the front. Again more contact with Scudo who arranged for a delivery. This didn't happen, so I phoned next day to check that it was going to be delivered that day. They informed they had no record of a replacement sink, so I would have to go back to company I bought through. This is despite the fact Scudo phoned me to arrange delivery. Finally managed to get delivery sorted by company purchased from. Delivery driver came and brought the wrong sink. Needless to say the customer services is pretty shoddy and the care given to products even worse. I will avoid this company at all costs in future.

ADDITIONAL: In response to the reply from Scudo, I will not be phoning as this happened over a month ago and there was no inclination from them to resolve at the time. I have received the correct unit, eventually, but this put serious delay on my bathroom fitting and additional stress having to go between Scudo and the retailer.

Outfitted two full bathrooms with Scudo kit, within weeks their furniture started splitting on the vertical edges. Scudo originally claim standing water damage.
New Customer Service Manager, reviewed my case and called to offer replacement furniture. On this basis would use them again. Many thanks to Amber.

Edit:
After posting this review I was contacted by Matthew Knowles from Scudo and they assured us that they'd look into what went wrong and correct whatever went wrong with the process. They also sent us a replacement for the faulty part and as an apology offered us a very kind free gift. I have therefore adjusted our review from 1 star to 4 star. I am not offering 5 stars for the simple fact that we had to chase for months and leave a review to finally get some assistance but when Mr Knowles contacted us things were resolved quickly. I am leaving up the original issue so that people can see what went wrong but that it was eventually corrected, which is good to know about any company as none are perfect things go wrong so it's good to know that they can act and correct issues eventually.

Thank you Mr Knowles.

I hate to leave any negative reviews and left it months but sadly the company seems to have no interest in offering any customer service and that's not acceptable when one has been given a faulty product. Our shower has been in less than a year and after switching it off it'll start running again hours later. I've been trying to get assistance for months, I've been messed around and repeatedly ignored. I'm so very disappointed and will be speaking to the designer so that they're aware and hopefully don't use this company again unless they improve their customer care.

Update: I am pleased to say that Scudo have really pulled it out the bag with their customer service. Thank you to Amber for solving my problem easily and with great kindness, I am very impressed and happy with my taps!

Bought matte black bath room taps and shower. Within a month the paint was peeling. Scudo had no interest in helping. Over 1K spent with them. The worst customer service I have ever experienced. So exhausted by them.

Purchased some matte black accessories for my bathroom in 2019 including taps with waste kit, a waterfall shower head and temperature control taps. Within 6 months they had chipped significantly and now they have worn away terribly. They look a complete mess. Contacted the company as was told they had a lifetime guarantee on purchase to enquire about swapping them. The company responded and told me that they were having issues with this happening but it was down to customer misuse as apparently they can only be cleaned with soap and water and then rinsed. In my opinion, this is not very hygienic for a bathroom and was not an instruction I received on purchase. I responded to the company twice since this communication and they have failed to reply. I will be taking it through trading standards to see where I get but I would advise no one to purchase these items unless you want to waste your hard earned money on poor quality products.